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West Broad Honda

(593 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Broad Honda from DealerRater.

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Oil Change Appointment

Rose was great. I usually stay with my car while getting an oil change but this time I had to drop it off and pick it up later. She was super helpful with providing updates along the way and answering all of my questions in regards to things I need to get done to my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Danielle Cosby, thank you for the high star rating!

Exceptional Service

Wonderful experience with West Broad Honda and my salesman, Chris! Process moved quickly, Chris had my Pre-Owned RAV4 ready when I arrived to test drive it, allowed me to test drive it by myself, and accommodated my busy schedule wonderfully! I would recommend this dealership to anyone looking for a new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

Exceptional Service

Wonderful experience with West Broad Honda and my salesman, Chris! Process moved quickly, Chris had my Pre-Owned RAV4 ready when I arrived to test drive it, allowed me to test drive it by myself, and accommodated my busy schedule wonderfully! I would recommend this dealership to anyone looking for a new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Aaron Bremar, thank you so much for your positive comments about West Broad Honda!

Service Department

Service Advisor (Danny) did an exceptional job with explaining the issue with my car, and keeping me informed of the progress with the repairs. Overall, West Broad Honda did a great job and is why they have such loyal customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cheryl, we are so happy to read such a great review about West Broad Honda!

Great Sales Customer Service

I recently purchased my first Honda from Mark Stigall, Senior Sales Consultant. From the first greeting, and throughout the entire process, the experience far exceeded my expectations. He answered every question and explained every step in detail, even those after I drove off the lot. This experience was mirrored with Chris Price who handled the transaction paperwork. I look forward to providing a follow up review opportunity after some experience with the service team. Based on my many years of buying new vehicles, and this sales experience, I recommend West Broad Honda, especially with today/'s challenges in being provided great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rl, thank you for your kind review; we are happy to pass along your comments to the team here at West Broad Honda!

Best service rep

I was very pleased with Waylon Lloyd's handling of the service on our 2021 Passport. Friendly and knowledgeable. our car was in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

My car key fell apart. I couldn't drive my car. The key was made in excellent time, service was great in all areas. I rate them with Excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly and Fair feels like a family

Everyone was personable and accommodating. They make you feel welcome and looked after. You might even learn something if you start a conversation. The cars are secondary, its about building relationships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nice job

West Broad Honda was able to set me up with a repair appointment the same week I called to report the problem. The appointment was convenient, I left my car for the repair, and the service was completed as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Advisor is awesome

My service advisor Steven Royal was awesome. He was very knowledgeable and I appreciate the quick service that I received. A service was recommended and they were able to complete it the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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