Reviews
Oil Change Appointment
Rose was great. I usually stay with my car while getting an oil change but this time I had to drop it off and pick it up later. She was super helpful with providing updates along the way and answering all of my questions in regards to things I need to get done to my car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Danielle Cosby, thank you for the high star rating!
Exceptional Service
Wonderful experience with West Broad Honda and my salesman, Chris! Process moved quickly, Chris had my Pre-Owned RAV4 ready when I arrived to test drive it, allowed me to test drive it by myself, and accommodated my busy schedule wonderfully! I would recommend this dealership to anyone looking for a new or used car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Exceptional Service
Wonderful experience with West Broad Honda and my salesman, Chris! Process moved quickly, Chris had my Pre-Owned RAV4 ready when I arrived to test drive it, allowed me to test drive it by myself, and accommodated my busy schedule wonderfully! I would recommend this dealership to anyone looking for a new or used car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Aaron Bremar, thank you so much for your positive comments about West Broad Honda!
Service Department
Service Advisor (Danny) did an exceptional job with explaining the issue with my car, and keeping me informed of the progress with the repairs. Overall, West Broad Honda did a great job and is why they have such loyal customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cheryl, we are so happy to read such a great review about West Broad Honda!
Great Sales Customer Service
I recently purchased my first Honda from Mark Stigall, Senior Sales Consultant. From the first greeting, and throughout the entire process, the experience far exceeded my expectations. He answered every question and explained every step in detail, even those after I drove off the lot. This experience was mirrored with Chris Price who handled the transaction paperwork. I look forward to providing a follow up review opportunity after some experience with the service team. Based on my many years of buying new vehicles, and this sales experience, I recommend West Broad Honda, especially with today/'s challenges in being provided great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rl, thank you for your kind review; we are happy to pass along your comments to the team here at West Broad Honda!
Best service rep
I was very pleased with Waylon Lloyd's handling of the service on our 2021 Passport. Friendly and knowledgeable. our car was in and out quickly.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
My car key fell apart. I couldn't drive my car. The key was made in excellent time, service was great in all areas. I rate them with Excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly and Fair feels like a family
Everyone was personable and accommodating. They make you feel welcome and looked after. You might even learn something if you start a conversation. The cars are secondary, its about building relationships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice job
West Broad Honda was able to set me up with a repair appointment the same week I called to report the problem. The appointment was convenient, I left my car for the repair, and the service was completed as promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Advisor is awesome
My service advisor Steven Royal was awesome. He was very knowledgeable and I appreciate the quick service that I received. A service was recommended and they were able to complete it the same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase