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West Broad Honda

(593 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Broad Honda from DealerRater.

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Another reason to buy from West Broad Honda

Leslie did an an amazing job of making certain I was updated constantly on the progress of my car’s service. My windshield was replaced & calibrated properly. She got other things done for me while I was there with my tires. That made my life easier. I always appreciate her service. She is awesome. Thanks again Leslie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Excellent Customer Service

Waylon is a professional customer service agent at West Broad service center. He discussed all the details with us and was very helpful. He listened carefully and answered patiently. Saul at West Broad Honda is a great sales agent, he understands your needs and finds the best possible way to help you we were very pleased with his service so we decided to buy another Honda when we needed our second car ! Anytime we visit WBH he treats us like a family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lt, thank you for your kind words and this wonderful review!

Service

As always service experience was great. Waylon my service representative was courteous and informative! Dealership provided loaner car. Kept in contact re: progress. I consistently come to West Broad Honda for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Karen Prezioso, thank you so much for your positive comments about West Broad Honda!

Exceptional Service

I am always pleased with my service at West Broad Honda. Every person is pleasant from start to finish. I like how fast my problems are addressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Missy, we're happy you found our staff to be so supportive during your experience here at West Broad Honda.

Unbeatable Customer Service!

Leslie took my car in when I arrived for service and I am so darn glad that she did...I bought my CR-V at West Broad Honda almost a year ago with the help of Marcus and now I've made another friend in Leslie. I feel like I'm visiting family when I pull in and I honestly look forward to taking my car for service. Thanks for not making me feel like a number, for being efficient and communicative and for always ALWAYS always taking care if me like family. See you soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Camille, thank you so much for your positive comments about West Broad Honda! Camille, your wonderful feedback and rating mean a lot to us.

The customer service was outstanding.

The customer service person told me everything that was going on. She recommended things to me that I didn't have to get right away. She was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Marcu

Marcus Freeman made my shopping experience very professional with his knowledge of technology. He was very patient and you can see he enjoyed his job. Excellent communication skills! The vehicle is awesome after 10 years with my old Honda.😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

P. Seeley, thank you for your kind review; we are happy to pass along your comments to the team here at West Broad Honda!

Great service

Took my car in for a tire rotation and oil change and state inspection. Dropped it off the night before and they called and texted me my car was ready early the next morning. When I picked it up the service lady was so nice and explained everything in detail. The price was fair and the service was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Honda Owner, thank you for your kind words and this wonderful review!

Certified Used

Mac was easy to work with, listened to us as to our needs. Bought a 2021 Certified Used Honda Passport. Excellent space within vehicle, Excellent service from dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lee, your wonderful feedback and rating mean a lot to us.

Excellent help from the advisor.

Advisor explained everything done to the car and what was going to be needed soon. I will consider all his recommended repairs/service needs listed on the invoice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!