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AutoNation Chrysler Dodge Jeep Ram Spring

(2,344 reviews)
Visit AutoNation Chrysler Dodge Jeep Ram Spring
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (888) 379-3689 (888) 379-3689
Used (877) 802-7294 (877) 802-7294
Service (877) 806-3367 (877) 806-3367

Reviews

(2,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chrysler Dodge Jeep Ram Spring from DealerRater.

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Totally satisfied!

Excellent! The people were very helpful and accommodating. They cared for the costumer and were willing to work with you in order to make a deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pathetic

Tried to buy a $70k truck. Called dealer and went over everything. He said he found it and told me it would be in on Friday. I showed up and it wasn’t even ordered. After finding another truck with them I was told it would be there next day. Made appt and they called the next day to confirm. I showed up and no truck. Told it would be Monday or Tuesday. I called Tuesday and they told me he would check and call right back. Now it’s Thursday and no call. My drive is 45 mins to them but they cannot be bothered. They just want to sell what is on there lot. I am so disappointed that I’m now going to buy at another dealership that is 2 hours away. at least they call back and keep you informed

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Gary, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 651-3600. We hope to hear from you.

Excellent Service!

Kevin Hendricks does a fantastic job handling our service work on two Jeeps that we own. He is a superstar!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Worst Service Center! Scam Artists

This is by far the worst service center, ever! They authorize payments to third parties, with out your knowledge, then tell you they won't release your vehicle unless you pay! I have audio recorded of my personal dealings with these crooks. I have filed with the BBB. They have their damage control come in after reviews are posted, saying the same thing, apologizing about " your experience " and telling you to contact GM. Which is useless, all he does is say "it is a service issue, let me transfer you to the director", who was absolutely no help and the service manager "Kara" is a half-wit! They should be put out of business! #autonation @autonation

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick Repair

I had to wait too long for an appointment, but the repairs were done to my satisfaction.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, we really appreciate your feedback! We hope to provide you with faster service on your next visit with us. If you ever need any more help, please give us a call!

Purchase of 2015 Jeep gc.

Purchase vehicle from out of state. Papers were sent out 4 days late. Sales manager seemed angry when I called to follow up. Sales agent said vehicle would be delivered and when sale was complete the agent said she could not deliver. I asked for a spare key to be made 4 days prior to vehicle pick up and the order was processed after the pick up time. After waiting 1.5 hour for the key it was determined the only key in stock was malfunctioning.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 651-3600 to discuss what we can do to help.

Stay clear of AutoNation Dodge in Spring!

What a horrid experience with AutoNation Dodge even before walking into the dealership. I'm interested in the 2019 Ram 1500 but both the sales rep and her manager made false promises to me about an incentive offered to new customers. I'd rather take my business to another Dodge dealer if this is how they service new potential customers wow!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sam, it's upsetting to hear that you did not receive the top-notch customer service we strive to provide all of our current and potential customers. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 651-3600. We hope to hear from you.

julie@jamintlinc.com

very easy to work with. no pressure. this is my 3rd vehicle from this dealership and will go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Autionation SPRING, Rocks!

Best car dealership in ToWn! Awesome customer service. Derrion & his team were truly Amazing. Kuddos to Autonation SPRING management team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan Duren new vehicle.

It was awesome. Will be back in the near future. The sale was smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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