Passport INFINITI of Alexandria

Never ever had an issue with them, am always satisfied with their services. time and value are much respected - highly recommended if you are looking for a place that won't cause you any headache

I went to this dealership to look at a used car. I liked the car but we were not able to agree on a price. No issue here, as it is a part of the process. Between one to two weeks later i was contacted by the dealership regarding the car. We communicated via text. They told me i could purchase the car at the price that I was looking for. I made sure to ask if the price includes taxes and fees, and they confirmed the price. I went to the dealership to make the purchase that weekend, dealership was a hour drive one way. Upon arrival i was told that they made a mistake and that the price they told me did not include sales tax, and it would be approximately $600 more then what i was told. Not sure if it was miscommunication on their part, or them just lying to me to bring me in. I was extremely disappointed that i was lied to and had to make the trip out there. I have texts from them confirming what they told me. I did not make the purchase, and would not recommend the dealership.

I went to this dealership to look at a used car. I liked the car but we were not able to agree on a price. No issue here, as it is a part of the process. Between one to two weeks later i was contacted by the dealership regarding the car. We communicated via text. They told me i could purchase the car at the price that I was looking for. I made sure to ask if the price includes taxes and fees, and they confirmed the price. I went to the dealership to make the purchase that weekend, dealership was a hour drive one way. Upon arrival i was told that they made a mistake and that the price they told me did not include sales tax, and it would be approximately $600 more then what i was told. Not sure if it was miscommunication on their part, or them just lying to me to bring me in. I was extremely disappointed that i was lied to and had to make the trip out there. I have texts from them confirming what they told me. I did not make the purchase, and would not recommend the dealership.

I received great repair service at this Alexandria Infiniti location. Staff are knowledgeable and very professional. Great job everyone. I will recommend dealership to friends.

I found the type of vehicle at a local dealership in NC but they did not have the color I wanted. I broadened my search to nationwide and saw my next dream car at passport Infiniti. I initially started the process with La'Quisha Turner. She was absolutely phenomenal! She was kind, very knowledgeable, and did exactly what she promised to. I was so impressed with her, that i woke up at 5 AM and drove 301 miles to purchase my vehicle from passport Infiniti. The staff greeted me in the parking lot and catered to me until I drove away with a big Charlie Brown smile, lol! I was skeptical about putting a lot of effort into a vehicle that I had not seen in person, but with people like the folks at Passport Infinity at the helm, buying online is the only way to go for me.

Asheliegh was so helpful in an awfully stressful situation. My tire blew out on the way home. She helped calm me down and walk me through the process while waiting for the tow truck to pick me up.

Remi was amazing delight to do business with. I greatly appreciated working with Brian as well he was honest and real provided options for our family. They even handled my sick child perfectly. Kudos thanks for great service and easy car buying experience l.

After bringing my vehicle in initially for some extensive and expensive maintenance the problems were not resolved. It took 2 more visits to get the job done. I was not charged for those 2 extra visits due to mechanic tech error. I appreciate that. It would be very helpful, if this is not company policy already, that either a knowledgeable customer service representative or lead technician would sign-off on all work done by first technician to make sure service is fully complete.

Garry is amazing and I would recommend him to all of my family and friends. My car was making a noise and another dealership could not find the cause of it. Garry kept my car multiple days and found the cause of the noise and fixed it! I will be returning for all of my future service needs!

Glenda O. was proactive from our initial email inquiry to our final purchase. It was refreshing to walk in a dealership with price confirmed and not the usual haggling tactics I’ve experienced in the past. Friendly exchange from everyone and just a stress-free and excellent experience overall! Thank you