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Passport INFINITI of Alexandria

(432 reviews)
Visit Passport INFINITI of Alexandria
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (571) 290-4953 (571) 290-4953
Used (571) 257-2857 (571) 257-2857
Service (240) 455-5477 (240) 455-5477

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Exceptional Experience

If you are looking for a great experience when buying a car, then you are in the right place. I had the opportunity to work with some exceptional representatives from Passport Infiniti of Alexandria. Glenda, Zamir and Saheed were amazing. Glenda went the extra mile in making sure I was comfortable about the vehicle I wanted to purchase. She is detailed oriented and explained all the specifications the car had to offer. I'm so happy she was my Sales Consultant. I had the chance to talk with Saheed about the car analysis of another vehicle I was interested in and he too was extremely knowledgeable about the car. I truly appreciate him taking the time to answer the questions we both had in reference to the vehicle. Zamir Safi the Business Manager was phonemenal. I can't put into words how grateful I am for his work. He made things happen for me and I am very happy. There are not many people in the world who work to make sure you are completely happy. Zamir was AMAZING! He made sure I purchased the vehicle I wanted by going the extra mile and making sure I was okay in the process was his main focus. I can honestly say I had a wonderful experience at Infiniti. I would without a shadow of a doubt recommend Passport Infiniti of Alexandria to anyone looking for a beautiful car and a 5 star customer service experience . I look forward to making future vehicle purchases at Passport Infiniti of Alexandria. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience at Passport INFINITI with us Sonya. We strive to provide an excellent customer experience and we're happy to hear you enjoyed that. Congratulations on your new vehicle, we look forward to seeing you again!

Glenda was amazing!!! Staff was amazing!!!!

The staff was so amazing. They allowed my wife to test drive while our two year old had the run of the place! Awesome place to shop for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

When it comes to servicing your car. Mr. Garry Drummond is phenomenal and I would recommended all of my family and friends to Mr. Drummond. He is always professional and all smiles at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing INFINITI of Alexandria Mrs. Minor! We appreciate your feedback and look forward to seeing you again.

Vehicle Service

As usual, my visit to Passport Infiniti, Alexandria, VA; for car service was above reproach. My service representative, Mr. Gary Drummond, always treats me like family on every visit. He's continually concerned with my comfort and quick in and out quality service. If you haven't experienced the Passport Infiniti Vehicle Service Team, do so today! LTC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Passport INFINITI. We appreciate your feeback and can't wait to see you again!

Escalade Customer

My sales person Betty was awesome but really reflective of the overall staff. She understood my requirements and worked with me to stay within my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback Tyrone. Our goal at Passport is to help you find the car that fits your needs and wants. Congratulations on your new vehicle, we hope to see you again!

Great Service Team

Ashley was outstanding! Very professional and followed up in order to make sure I got out on time. Best service Ive had at a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Keith for your feedback! Our goal at Passport INFINITI is to provide an excellent customer experience to everyone who walks through our doors. We appreciate your business and hope to see you again.

Passport infinity have the best service.

Passport infinity is the best place to get your cars or trucks fixed. Customers service outstanding, they also take great care of your car or truck. Their service writers are wonderful and there part department guys are magnificent. Everyone in the dealership knows how to treat their customers. For the technicians, I don't know what else to say, because these guys really really know their jobs, their just wonderful people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great customer service!

I went into the Passport Infinity of Alexandria showroom to look at the QX50. I didn’t expect to purchase a vehicle at that time but the amazing service from Brian and Jayda helped convince me to purchase the car that day. I got a great deal and everyone there made the buying process so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

The Passport INFINITI Team was superb!! I worked directly with Glenda and she went above and beyond!!! They were honest and realistic in their sales approach and I appreciated that above all else! They have a lifetime customer in me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Real People that Care

General Manager Brian Dileo and his crew really went above and beyond providing an exceptional sales experience. The lease on my daughters Q50 was up and Brian and his crew Amir and Samir really made the transaction simple and easy the selection process was very quick price and payments were presented in a very transparent fashion then paperwork was handled quickly and a very clean and prepped QX50 was in our driveway. Fast forward to this week my son in law totaled his car and we decide to return to Passport which had a great selection of pre-owned Infinitis in their inventory to choose . We chose a very nice well maintained 2015 Q40 and again Brian , Amir and Samir made the transaction very simple and easy and now there is a Certified PRe-Owned Infiniti in the family . The personal service that Brian and team provide will always keep our family returning for all of our Infiniti Sales and service needs ...Awesome Job boys and thanks very much for a fantastic experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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