Passport INFINITI of Alexandria

Do NOT take your car here. Horrible service, try to take advantage of you every way possible. After they ran their $500 “diagnostic” which was done without my approval they fixed the fuse engine fuse box. After, they claimed the alternator was acting up and tried to charge me $1500!!!! For an alternator. They then were of no assistance trying to help get my battery charged enough to take the car down the road. The battery was dead because my car had been there for nearly 2 weeks. Gary in the service department would respond to my emails every 2-3 days… and was never “at his desk” to answer a call. I ended up having to get someone to drive to the dealership and jump my car, sit there and wait for the battery to charge. For how much they charge for their cars their was certainly no “family” feel or care that I had one of their products. More of a how can we suck every dollar out of this person. Can’t express how horrible this was, do NOT use at all costs.

Extremely difficult to get a follow up. Is it too much to expect a phone call, email or text message?

Infiniti of Alexandria is the only place I go to get my QX60 serviced. Garry Drummond is amazing! Garry is detailed and courteous. He makes my entire family feel welcomed and we know we are in good hands. Garry’s customer service is first class! Infiniti of Alexandria is the place to go if you want a beautiful vehicle and excellent service especially the service department! Thanks Garry and the entire team in the service department!

I have always used Passport for my service needs. They have provided reliable and courteous service over the last seven years. I will continue to bring my car to Passport.

I always love my experience at Passport. The employees care and are attentive. Especially Garry Drummond.

Joseph Valdovinos was an awesome Salesman. Great customer service and very professional(Go Ravens). The Dealership itself is by far one of the greatest! Customer Truely Satisfied!

Everything is always professionally done. Waiting area is impeccable and pleasant. Would recommend to all. By

Always a great experience when I bring my car into this location. Drew is amazing and always handles everything I need. He should def be considered to move up, he goes above and beyond & is very professional.

The people are so friendly, so fair, and so knowledgeable. Gary and Betty are my favorites. They make you feel like family. I will always make Passport of Alexandria my first choice.

The service was great. I like all the safety precautions that was taking during my visit. All staff was wearing a mask. The environment felt comfortable.