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Passport INFINITI of Alexandria

(432 reviews)
Visit Passport INFINITI of Alexandria
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (571) 290-4953 (571) 290-4953
Used (571) 257-2857 (571) 257-2857
Service (240) 455-5477 (240) 455-5477

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Passport INFINITI of Alexandria from DealerRater.

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Extremely difficult to get a follow up. Is it too much...

Extremely difficult to get a follow up. Is it too much to expect a phone call, email or text message?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Moti, we apologize but see in our records our team has been in contact with you several times via phone and email, as recently as the day prior to this review being posted. We have forwarded this feedback to the manager who reached out on 10/25/21 so he may contact you again.

Infiniti of Alexandria is the only place I go to get my...

Infiniti of Alexandria is the only place I go to get my QX60 serviced. Garry Drummond is amazing! Garry is detailed and courteous. He makes my entire family feel welcomed and we know we are in good hands. Garry’s customer service is first class! Infiniti of Alexandria is the place to go if you want a beautiful vehicle and excellent service especially the service department! Thanks Garry and the entire team in the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your positive experience!

I have always used Passport for my service needs. They...

I have always used Passport for my service needs. They have provided reliable and courteous service over the last seven years. I will continue to bring my car to Passport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing!

I always love my experience at Passport. The employees...

I always love my experience at Passport. The employees care and are attentive. Especially Garry Drummond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your positive feedback!

Joseph Valdovinos was an awesome Salesman. Great customer...

Joseph Valdovinos was an awesome Salesman. Great customer service and very professional(Go Ravens). The Dealership itself is by far one of the greatest! Customer Truely Satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.

Everything is always professionally done. Waiting area is...

Everything is always professionally done. Waiting area is impeccable and pleasant. Would recommend to all. By

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Happy to be of assistance! Thank you for entrusting us with the servicing of your vehicle. We hope to see you again at Passport!

Always a great experience when I bring my car into this...

Always a great experience when I bring my car into this location. Drew is amazing and always handles everything I need. He should def be considered to move up, he goes above and beyond & is very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.

Best Experience Ever

The people are so friendly, so fair, and so knowledgeable. Gary and Betty are my favorites. They make you feel like family. I will always make Passport of Alexandria my first choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again. Congrats on your purchase and thank you for choosing Passport!

The service was great. I like all the safety precautions...

The service was great. I like all the safety precautions that was taking during my visit. All staff was wearing a mask. The environment felt comfortable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind feedback! It was our pleasure taking care of you during your service. Thank you for choosing Passport!

Excellent service 👏

Everyone makes you feel that your are a valuable customer from the time I walk through the door for service until the time I leave the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience! We look forward to seeing you again.