Reviews
Extremely difficult to get a follow up. Is it too much...
Extremely difficult to get a follow up. Is it too much to expect a phone call, email or text message?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Moti, we apologize but see in our records our team has been in contact with you several times via phone and email, as recently as the day prior to this review being posted. We have forwarded this feedback to the manager who reached out on 10/25/21 so he may contact you again.
Infiniti of Alexandria is the only place I go to get my...
Infiniti of Alexandria is the only place I go to get my QX60 serviced. Garry Drummond is amazing! Garry is detailed and courteous. He makes my entire family feel welcomed and we know we are in good hands. Garry’s customer service is first class! Infiniti of Alexandria is the place to go if you want a beautiful vehicle and excellent service especially the service department! Thanks Garry and the entire team in the service department!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive experience!
I have always used Passport for my service needs. They...
I have always used Passport for my service needs. They have provided reliable and courteous service over the last seven years. I will continue to bring my car to Passport.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing!
I always love my experience at Passport. The employees...
I always love my experience at Passport. The employees care and are attentive. Especially Garry Drummond.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your positive feedback!
Joseph Valdovinos was an awesome Salesman. Great customer...
Joseph Valdovinos was an awesome Salesman. Great customer service and very professional(Go Ravens). The Dealership itself is by far one of the greatest! Customer Truely Satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.
Everything is always professionally done. Waiting area is...
Everything is always professionally done. Waiting area is impeccable and pleasant. Would recommend to all. By
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy to be of assistance! Thank you for entrusting us with the servicing of your vehicle. We hope to see you again at Passport!
Always a great experience when I bring my car into this...
Always a great experience when I bring my car into this location. Drew is amazing and always handles everything I need. He should def be considered to move up, he goes above and beyond & is very professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.
Best Experience Ever
The people are so friendly, so fair, and so knowledgeable. Gary and Betty are my favorites. They make you feel like family. I will always make Passport of Alexandria my first choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again. Congrats on your purchase and thank you for choosing Passport!
The service was great. I like all the safety precautions...
The service was great. I like all the safety precautions that was taking during my visit. All staff was wearing a mask. The environment felt comfortable.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind feedback! It was our pleasure taking care of you during your service. Thank you for choosing Passport!
Excellent service 👏
Everyone makes you feel that your are a valuable customer from the time I walk through the door for service until the time I leave the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience! We look forward to seeing you again.