Max Madsen's Aurora Mitsubishi

Great dealership, staff and vehicle choices. I will continue to recommend this dealership to anyone looking for a used or new vehicle. This dealership is the best!

This is a very long review, but It will be worth your time to read if you are considering Max Madsen for your next vehicle purchase. “Too Long, Didn’t Read version”: Tried to scam me out of 6,000 at first and failed. Successfully scammed me out of ~700 in the end. Sold me a car that was not in a condition as described at all, from having a cracked wheel that was welded, to touch up paint sprayed in various spots and patched cigarrette holes through out the interior. A deal that was supposed to take a few days to complete, took 3 weeks to complete. Multiple titling and clerical errors. This location apparently doesn’t have any managers that work there. Make sure you know your stuff if you decide to do business with Max Madsen, or they will take you for quite a ride. I consider myself very experienced in car buying and I did all the right things and asked all the right questions, but they were still able to pull the sheets over my head. I contacted Max Madsen Mitsubishi of Aurora about a Performance vehicle they had for sale. Being that I reside 14 hours away from the dealership, I first asked if they were willing to ship the car and the sales person, Jayden, had said yes, that they ship vehicles all the time. I requested more detailed pictures of the car, that if I decided to have the car shipped instead of driving out, I would want very detailed pictures of the car. Jayden not only took pictures, but also sent me a video of the car. The car looked great in pictures and in the video. I asked Jayden to run numbers using a down payment of 3,000 dollars. When Jayden send me the figures, they did not add up at all. After drilling into the details of the numbers, I realized that not only did they take into 3,000 down, they added it back onto the cost of the car, on top of multiple fees totaling over 1,500 more. I of course declined the deal, told Jayden that the numbers are not adding up and asked for a better deal. I was told they were not willing to negotiate, that the price was firm. Communication stopped for a few days. A few days later, I asked Jayden for a better deal and they were then willing to “drop the price” down to an “out the door” price, which would include shipping, taxes, registration, titling, fees, etc. Everything included. This new price, made more sense to me, after crunching the numbers, I essentially was getting the car for asking price + taxes, and getting shipping, titling, registration and fees for “free”. I accepted the deal on the condition that Jayden confirm the car was in flawless shape – No scratches, dents, holes, rips in seats, etc. jayden confirmed the car was like new with zero issues. I asked to apply for a loan. I asked for my credit to only be ran once. After not liking the results, I gave permission to run my credit again. These results were favorable, so I went with it and placed 3,000 down on the car. Jayden had the paperwork mailed overnight. When I received the paperwork, I noticed the price was $106 dollars higher than agreed upon. I brought this up to Jayden and I was told it was because shipping was much more expensive than expected. Reluctantly, I agreed to pay this extra $106. At this point, it is important to note that 99% of our communication has been through email and text, with the exception of calling to put a down payment on the car, and communication was very quick, typically within minutes. While continuing to review the paperwork, I noticed there was no “Registration” fee anywhere as being included. I tried to contact Jayden multiple times about this and did not get an answer, so I called and spoke with him. There was a “Document Service Fee”, that I was assured was the cost of registration. This is not what the paperwork said, but I unfortunately took Jayden’s word for it. I also made mention to Jayden that the agreed upon financer was scribbled out and another one was written in their place. Jayden stated that they never ran the credit report from the other lender, and went with this 3rd lender, While not okay with this, I did not see the credit report one my credit karma so I went along with it. I finished filling the paperwork out, but before sending it back, I asked Jayden for more details on how the car ships. He explained that as soon as they received my paperwork, they would contact a shipper and it typically takes 2 days for the car to be picked up. I expressed that if it was going to take anymore than a week, I would come get the car myself and get a shipping refund. Jayden assured it would be shipped quickly. I sent the paperwork back to Max Madsen. Once the paperwork was confirmed to have been returned on Monday, communication pretty much ceased to exist. Being anxious and already having concerns on how previous things were handled, I tried contacting multiple times through text and phone for days before there was an update. The update I received was that they have to receive the check from the lender before shipping the car. While I can understand this from a business perspective, that is not what was explained. The next day, the check was received from the lender on Wednesday afternoon and I was told the car would be getting picked up Friday morning. Communication ceased once again. On Friday morning, I asked for updates throughout the day. There was no communication until Friday night, which was that the car did not ship out. I became frustrated and wanted answers. I told Jayden I would be coming out to get the car. I did not get any replies. Saturday morning, I tried contacting managers. Apparently, Max Madsen’s managers don’t come to work until 11A. I left multiple voicemails, and tried calling back multiple times looking for ANY manager from 11A until 4P. I finally received a text from Jayden basically stating that his manager dropped the ball and a shipping company wasn’t even contacted. Of course, I became very frustrated again and not only wanted answers, but began to suspect something shady was going on. Jayden sent another video of my car to try to relief some worries, and then it was radio silence once again despite multiple attempts at communication. The following Monday I began trying to communicate again to no avail. Tuesday, still radio silence. Wednesday, I was finally told the car was picked the prior day. I tried to get a delivery date and once again we entered radio silence. Finally, on Thursday night about 9P, I was told the car would be here Friday. Jayden apologized that this is the first time him and his manager have shipped a car (but prior he stated he does it all the time). Friday came and went and no car was delivered. The transport driver contacted me and apologized that he had been held up in route because he was sick – understandable. The car arrived Saturday. The transport driver was very pleasant and very professional. After the car was unloaded I began inspecting the car Immediately. It is important to note at this point, the car was very filthy inside and out. The first thing I noticed was that the bottom of the front bumper was in very rough shape, but not noticeable unless on the ground looking at it. I took the car for a drive, and I noticed the TPMS for the tires had an error message, but otherwise the car drove well. I parked the car and was fairly happy with my purchase. the following Monday, I received my tax check in the mail and went to register the car. The check was not issued correctly, and I could not register the car. Additionally, the check did not contain enough to cover titling and registration fees. Jayden was of no help with either of these issues, and neither was max madsen initially. Finally, in the later afternoon, their clerical/finance department contacted me and told me they sent a new check out. This check still did not contain the funds for Registration or titling. I was finally able to get ahold of Jayden, and he told me those costs were not included in the deal. I forwarded Jayden the proof (texts/email) that these were supposed to be in the deal and he continued to deny it. Tuesday, I received the new check and registered the car. While registering the car, I noticed the mileage was written incorrectly on the title, it was off by about 800 miles. but I was not allowed to correct it without going through a whole retitling process in Illinois (4-6 weeks at a minimum). Hopefully, this doesn’t show up as a future “mileage rollback” issue on Carfax. Additionally, the Lender wasn’t any of the banks we discussed previously, it was a new, 4th bank! All these finally came through on my credit report as 5 hard inquiries, the 4 banks and Max Madsen as a 5th. I decided to clean the car before putting my plates on. When I cleaned the car, I found a dent in the hood, a dent in the roof, scratches on the rear bumper and found a 6” by 6” section of the front bumper that was very obviously damaged and was spray painted over with touch up paint. Then when I went to put the front plate on, I noticed they screwed holes into the front bumper rather than using the factory mounting holes, creating very ugly, obnoxious holes in the front bumper. Once I began cleaning the inside, I found there was a patched over part of the front leather seats. Given the type of vehicle I purchased this is all very upsetting. I didn’t even bother texting Jayden about this, knowing that he nor Max Madsen would cooperate, if I could even get a hold of someone. I'm editing this review to include more issues found with the car: the rear brakes were in need of replacement, when the driver rear wheel taken off, it was discovered that the wheel had been welded from previously being cracked.

I wanted to thank Jon Schulz and his wonderful team at Max Madsen for a great experience. Special Thanks to our Sales Consultant HERMAN VASQUEZ for being so patient and taking the time to explain all of our options and benefits. I have never had the opportunity to go to a dealer and buy a car within a couple of ours. They went out of their way to make this a very pleasant buying experience. Will definitely recommend to everyone!

I contacted a salesman about some questions I had but he never replied back to me. Wanted more information on this vehicle. Would have been nice for some answers

We have now bought 3 brand new outlander sports from Herman Vasquez over 7 years. He is absolutely The most informative and professional sales consultant we have ever dealt with. Herman is honest with all the Answers we demand as a buyer. We highly recommend everyone to ask for Herman when coming to the dealership

Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!

Rachel and Christina both helped me and I was very pleased and satisfied with the great service from both. I would recommend them to anyone!

Great car buying experience. Excellent customer service. Would highly recommend.

It was a very bad experience when I walked in to check out a used Hyundai Genesis. I dont recommend this dealer. The sales rep was rude and not giving any respect. I walked away even if I liked the car just because of the way they treated me.

That was a very bad experience when I went there to check out a used Hyundai Genesis. The sales executive name was Ryan. Right after I walked in, this guy asked another guy to pull the car and left me in the lobby, not even telling me to wait there or come in side. I had no clue where to go and what to do next. I stood there for a few mins. Then I went into the service area by myself and saw him with the car. I then started checking out the car and went for a test drive. This guy neither showed much interest nor gave me that excitement. He was just answering my questions. BTW, I was really excited since I liked the car after the driving. When I was asking him about the options in the car, he was like "it has all the options"! After the test drive we came into the office and I then had to use the restroom. After coming out of restroom, I had to again search for him. We then sat at the computer for the next steps. He never sounded friendly or cooperative, but sounded rude and arrogant. I dont know if he was going through any personal issues. But I dont expect this from any sales rep especially after the test drive. I asked if the price is negotiable and he was responding as if I asked something very bad. I wasnt asking for a crazy deal or anything but as in any business, I was trying to negotiate. I told him my offer as $995 less than the listed price of $20,995 to start with. He said that I dont know anything about the car market, I dont know technology, I dont know what a car is worth etc. I was stunned with the way he started responding to me. I asked him about the 112 points report he said he will show me during the drive. He went inside and gave me a print out with price comparison of another car. Not only he didn't show me the 112 point report but he started showing his rudeness. I took my cell phone to show him similar cars nearby. He was like, "I dont want you to shop for car now because I have other things to do". I said, OK whats next(I was still interested). He was like "I can reduce $100, but if you dont want I wont reduce that also", in a very sarcastic and disrespectful way. He sounded rude and frustrating from the beginning of the conversation. I was telling him I have a good credit (I had the credit report with me, I didnt show him yet) he said, he doesnt believe it since all people say that. I said, I can see the car is not worth that price based on KBB and everything, he said, I dont know anything about cars. He was telling he and his manager has only 20 mins more at the shop and he needs a decision now. I was feeling very bad since I was not getting treated as valued customer. I have been to a couple of dealers before, and they were awesome. I dont understand if anyone gets treated like this will ever end up buying the car. I liked the car, I had a check with me for the down payment and I was ready to buy the car. But just because of the unhappy and frustrating feeling that I got, I decided to walk away. Any average sales person could have sold me that car yesterday with the actual listed price if he just had the right attitude. I shook hand with him and walked away. It was really a miserable experience. So I will never recommend this dealer if you are expecting a customer satisfactory experience in buying your car. For me, I want to feel the day special when I buy a car, but this guy just ruined it and ended giving me a frustrated evening. Don't go there guys or at least avoid this guy!