Max Madsen's Aurora Mitsubishi

I contacted a salesman about some questions I had but he never replied back to me. Wanted more information on this vehicle. Would have been nice for some answers

We have now bought 3 brand new outlander sports from Herman Vasquez over 7 years. He is absolutely The most informative and professional sales consultant we have ever dealt with. Herman is honest with all the Answers we demand as a buyer. We highly recommend everyone to ask for Herman when coming to the dealership

Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!

Rachel and Christina both helped me and I was very pleased and satisfied with the great service from both. I would recommend them to anyone!

Great car buying experience. Excellent customer service. Would highly recommend.

It was a very bad experience when I walked in to check out a used Hyundai Genesis. I dont recommend this dealer. The sales rep was rude and not giving any respect. I walked away even if I liked the car just because of the way they treated me.

That was a very bad experience when I went there to check out a used Hyundai Genesis. The sales executive name was Ryan. Right after I walked in, this guy asked another guy to pull the car and left me in the lobby, not even telling me to wait there or come in side. I had no clue where to go and what to do next. I stood there for a few mins. Then I went into the service area by myself and saw him with the car. I then started checking out the car and went for a test drive. This guy neither showed much interest nor gave me that excitement. He was just answering my questions. BTW, I was really excited since I liked the car after the driving. When I was asking him about the options in the car, he was like "it has all the options"! After the test drive we came into the office and I then had to use the restroom. After coming out of restroom, I had to again search for him. We then sat at the computer for the next steps. He never sounded friendly or cooperative, but sounded rude and arrogant. I dont know if he was going through any personal issues. But I dont expect this from any sales rep especially after the test drive. I asked if the price is negotiable and he was responding as if I asked something very bad. I wasnt asking for a crazy deal or anything but as in any business, I was trying to negotiate. I told him my offer as $995 less than the listed price of $20,995 to start with. He said that I dont know anything about the car market, I dont know technology, I dont know what a car is worth etc. I was stunned with the way he started responding to me. I asked him about the 112 points report he said he will show me during the drive. He went inside and gave me a print out with price comparison of another car. Not only he didn't show me the 112 point report but he started showing his rudeness. I took my cell phone to show him similar cars nearby. He was like, "I dont want you to shop for car now because I have other things to do". I said, OK whats next(I was still interested). He was like "I can reduce $100, but if you dont want I wont reduce that also", in a very sarcastic and disrespectful way. He sounded rude and frustrating from the beginning of the conversation. I was telling him I have a good credit (I had the credit report with me, I didnt show him yet) he said, he doesnt believe it since all people say that. I said, I can see the car is not worth that price based on KBB and everything, he said, I dont know anything about cars. He was telling he and his manager has only 20 mins more at the shop and he needs a decision now. I was feeling very bad since I was not getting treated as valued customer. I have been to a couple of dealers before, and they were awesome. I dont understand if anyone gets treated like this will ever end up buying the car. I liked the car, I had a check with me for the down payment and I was ready to buy the car. But just because of the unhappy and frustrating feeling that I got, I decided to walk away. Any average sales person could have sold me that car yesterday with the actual listed price if he just had the right attitude. I shook hand with him and walked away. It was really a miserable experience. So I will never recommend this dealer if you are expecting a customer satisfactory experience in buying your car. For me, I want to feel the day special when I buy a car, but this guy just ruined it and ended giving me a frustrated evening. Don't go there guys or at least avoid this guy!

The staff from porters, to sales agents and financing went above and beyond with my experience at Max Madsen located in Aurora Illinois. I can't say enough good things about my agent Bridget M. She worked tirelessly assisting me with trying to find that right car. We all know that purchasing a car is your second largest purchase in your life so figuring out financing down to the color make and model of the vehicle requires a lot of time and patience and that is something I was very grateful to receive from all of the staff especially Bridget M... I have already recommended her to my family and friends... So you better hurry in and ask for Bridget M. before she gets too busy fulfilling all of my referrals...

We had an excellent at the Max Madsen Aurora location! Jorge Maldonado was very thorough without being pushy. He and his manager, Anthony Lacina, worked with us on pricing, and we felt they were more than fair. We even had a very enjoyable visit with Max himself! It is no surprise that his business has been so successful!

I purchased a 2016 Outlander Sport with Bridget. She was wonderful to work with! There was no pressure. She listened to what I wanted and provided many options to make it a GREAT purchase without the number game I experienced at other dealerships. Max Madsen in Aurora is very fortunate to have Bridget's personality along with her knowledge to make the customer feel satisfied and happy. Thank you!