Max Madsen's Aurora Mitsubishi

Recently purchased a 2013 Lancer from Max Madsen and this was my experience. Already being set on a Lancer, my only option was the semi-close Max Madsen in Aurora IL. After gathering a list of in stock vehicles I may be interested in, I went to the dealership to check them out. My salesmen, was very kind and understanding and overall a cool dude, he respected that it was a 30 minute drive for me, and I have college and school, so communicating via email was a must. In all honesty, he was the only helpful one at the dealership, and the only positive thing about my experience there. So after a week or so of back and forth, I was finally able to seal the deal on a 2013 Lancer, with 21k miles. I have put 5k on it so far. Was extremely happy, at first.... Hindsight 20/20, and here is why I feel like it was not a fair purchase and why I wouldn't recommend Max Madsen as a company. For starters, after looking up my car on KBB (Which I should have done in the first place), I realized I was sold a car that was worth about 4000 less then what I signed for, and about 12k less then what I will have paid by the end of my loan, because of an insanely high APR, which was not made clear to me at the time of sale. After buying my car, I started experiencing many problems, the list being: Wheel bearing gone bad (I assume from a horrible alignment I couldn't see in the dark, finally enough stress on the bearing has it making noise), I was lied to about having bluetooth (to discover it was only Pre-wired), many of the outlets in the car seem to cause issues with the radio if an item is plugged in, multiple paint blemishes, and when it got below freezing, my car would not start, and required multiple jumps (which probably wasn't easy on the alternator, which I expect to go next). What would the dealership do? Nothing. I was told I had a bumper to bumper warranty, and even if that was another lie, you would think some kind of implied warranty would still stand. Yet they are wanting to charge me 70 bucks to even look at it, and telling me my warranty does not cover any of the problems, because it is used, and I was told it was certified pre-owned, which to my understanding there is a difference. After being in contact with Max Madsen for about 2 weeks straight trying to get anything resolved, I have realized that it's just not going to happen, and my first "new" car buying experience has been ruined because of the ethics of this dealership. Maybe I should've researched more, xxxx I should have, but now I'm being taken on a ride that there is seemingly no way out of.

I just bought a Mitsubishi Outlander 2016 and the salesman Herman was great! He was very patient, answered all my questions, provided me with different options and got me a great deal!! I recommend this dealer to everyone!! And specially recommend Herman!

I cannot even begin to express in words how grateful we are for purchasing our vehicle from Max Madsen in Aurora. We purchased a used Kia Sorento and had absolutely nothing but problems with it....at no fault of this dealership. Kia refused to stand by their warranty and Max Madsen wouldn't let that slide. They stand behind their product no matter what. We were able to bring back the Kia and renegotiate into a brand new 2016 Mitsubishi Outlander and couldn't be more pleased. They have gonna above and beyond and even one notch above that! From the manager, Anthony, to our salesman, Jon Schulz, and even the service manager, Todd, you couldn't receive better service. We are absolute lifetime customers to Max Madsen in Aurora and highly, highly recommend you purchase your future vehicles from there as well!

Jim Miller took care of us from beginning to end. Car was ready on arrival and our time was valued. Jim made buying a used car an enjoyable experience.

Herman was a very friendly sales person. He approached us right away and took us to the car we had looked at on line. I would bye again if I need a new car. Everybody that we spoke to were very friendly and helpful. Thank you Herman for all your help to keep it a nice and easy process.

I originally wrote a glowing review on Feb. 13th, 2015, what a mistake! After looking at two other dealers, we stopped at Max Madsen Mitsubishi. Our salesperson, Ryan Clark, was cordial and answered our questions, we were just looking as our lease was ending on our Honda CRV on April 24th. I had already made the March payment two weeks early. We were trying to stay in budget as we are Senior Citizens, so we hesitated on going forward with the offer. Ryan left us for a few minutes and came back with the Sales Manager, Jeffrey Martin. He said it had been a "slow month" they could buy out our lease and even turn the car in for us. Wow! news to us as this was our first leased car. Everything preceded smoothly, even down to the Finance Manager, Mike I., telling us we would get a refund from Honda once they paid off the lease. Great news! Wrong! Nothing happened at Honda after they turned our car on Friday night and we signed off on it Saturday, Feb. 14th. We then received a bill for the last payment of lease. I tried to speak with Ryan Clark on Monday, March 9th(he no longer works here), left message for Jeffrey Martin on March 9th, 10th, and 11th, finally a call on Thursday, March 12th(he'd look into the matter). We received a call on Friday 13th of March and no he didn't say that. Funny that we didn't know about a buyout until he mentioned it and why did Finance Manager tell us we would get a refund from Honda? Love the car but would and will not recommend this dealership!!!!!!!

We went to this dealership because they had the car that we were looking for. We had gone to other dealerships that would not give us the price we were looking for and didn't have that great of customer service. Our salesman Jimmy Miller was absolutely amazing from the moment we stepped in the door. We told him what we wanted and he found the perfect car for us. It was the most hassle free car buying experience that I've ever had! They were willing to work with us and gave us a great deal. The business manager Mike Isadore was great and worked with our needs. Also, the finance manager Anthony did everything he could to get us where we needed to be! I would highly recommend this dealership to anyone looking for a hassle free experience!

Bought two cars from Max Madsen our sales person was Jim Miller graet salesman very knowledgeable and very polite not pushy I would recommend Max Madsen and Jim Miller as your salesman thanks for everything . Ted and Barbara !

Very professional, very friendly, very responsive...all and all a great car buying experience. Thanks Max Madsen!

Very frustrated with this dealership. I was inquiring about a car no one got back with me, so I called. Spoke with a sales rep very helpful. Explained I wouldn't be there until the next day since we were from out of town. Called location later that night & manager said it was already sold. Asked what was the point of making a road trip out there if they were going to sell it to someone else. Then asked the manager about a deposit, he said it wouldn't have matter bc that does not hold the car. What is the point of a deposit?I will not buy from this dealership, ever.