Max Madsen's Aurora Mitsubishi

The staff from porters, to sales agents and financing went above and beyond with my experience at Max Madsen located in Aurora Illinois. I can't say enough good things about my agent Bridget M. She worked tirelessly assisting me with trying to find that right car. We all know that purchasing a car is your second largest purchase in your life so figuring out financing down to the color make and model of the vehicle requires a lot of time and patience and that is something I was very grateful to receive from all of the staff especially Bridget M... I have already recommended her to my family and friends... So you better hurry in and ask for Bridget M. before she gets too busy fulfilling all of my referrals...

We had an excellent at the Max Madsen Aurora location! Jorge Maldonado was very thorough without being pushy. He and his manager, Anthony Lacina, worked with us on pricing, and we felt they were more than fair. We even had a very enjoyable visit with Max himself! It is no surprise that his business has been so successful!

I purchased a 2016 Outlander Sport with Bridget. She was wonderful to work with! There was no pressure. She listened to what I wanted and provided many options to make it a GREAT purchase without the number game I experienced at other dealerships. Max Madsen in Aurora is very fortunate to have Bridget's personality along with her knowledge to make the customer feel satisfied and happy. Thank you!

Very knowledable sales team. Personably and friendly. FNI guy had a good sense of humor and seemed honest and true to his word.

Jorge was very professional and helpful with getting the right car for me. The whole buying process was quick and easy. Whenever there ask for Jorge!

Working with Bridget Marley was a great experience. After a few minutes of speaking with her I was very comfortable. She was honest with me and answered all my questions. She listened to what I wanted and didn't force her opinion on me which made the car buying process so much easier. I really enjoyed her speaking to me about her first car. I would definitely recommend Max Madsen Aurora to purchase your car. In addition to Bridget, the other sales members were very nice and extremely helpful. Thank you Bridget for assisting me. Youlanda???

Bought a 2009 Lancer & asked about a second key fob & wheel lug lock & was told the car was so new to the dealer that they were still waiting on the previous owner to get them. Here it is a month & a half later & My daughter stopped by & asked if they were in yet & they want to charge her. I then call & get the run around & leave messages & no one calls back. hmm mm be careful dealing with them, you may not be able to get what you expect from them. Oh & don't forget to get it in writing, when we asked to we were told that it's no big deal for a key & lock you don't need to put things like that down, we will call & get that for you from the previous owner.

We purchased a 2013 Lincoln MKS at a Great price but it did have a few issues. We had to take it to a local dealership ( we live three hours away from Aurora ) the next day to have the belt tensioner and serpentine belt replaced due to the bearings and belt making a noise. That problem can usually be masked with a little lubricant spray, might have been coincidentally too though- it was still under factory warranty too so it got fixed for free. We were also missing a letter emblem spelling "LINCOLN" that the sales person said they would order and get us right away- 7 weeks later- no emblem. But I did get an email from the one of the managers asking how I was enjoying the car and if there was anything else they could do for me. I sent an email back asking about my emblem and they explained that the sales person that I had was no longer working there and they would get me one ASAP. And they did a fantastic job of making sure I got it this time. Overall a good dealership.

Very helpful and easy to deal with. We purchased a used vehicle and they went out of their way to make the deal happen even as we were waiting on a check from our insurance company.

Jorge sales guy, Jeff finance guy and Ken business guy are great employees they help me get my dream car and They went extra mile to make sure I was satisfied.