Max Madsen's Aurora Mitsubishi

Very knowledable sales team. Personably and friendly. FNI guy had a good sense of humor and seemed honest and true to his word.

Jorge was very professional and helpful with getting the right car for me. The whole buying process was quick and easy. Whenever there ask for Jorge!

Working with Bridget Marley was a great experience. After a few minutes of speaking with her I was very comfortable. She was honest with me and answered all my questions. She listened to what I wanted and didn't force her opinion on me which made the car buying process so much easier. I really enjoyed her speaking to me about her first car. I would definitely recommend Max Madsen Aurora to purchase your car. In addition to Bridget, the other sales members were very nice and extremely helpful. Thank you Bridget for assisting me. Youlanda???

Bought a 2009 Lancer & asked about a second key fob & wheel lug lock & was told the car was so new to the dealer that they were still waiting on the previous owner to get them. Here it is a month & a half later & My daughter stopped by & asked if they were in yet & they want to charge her. I then call & get the run around & leave messages & no one calls back. hmm mm be careful dealing with them, you may not be able to get what you expect from them. Oh & don't forget to get it in writing, when we asked to we were told that it's no big deal for a key & lock you don't need to put things like that down, we will call & get that for you from the previous owner.

We purchased a 2013 Lincoln MKS at a Great price but it did have a few issues. We had to take it to a local dealership ( we live three hours away from Aurora ) the next day to have the belt tensioner and serpentine belt replaced due to the bearings and belt making a noise. That problem can usually be masked with a little lubricant spray, might have been coincidentally too though- it was still under factory warranty too so it got fixed for free. We were also missing a letter emblem spelling "LINCOLN" that the sales person said they would order and get us right away- 7 weeks later- no emblem. But I did get an email from the one of the managers asking how I was enjoying the car and if there was anything else they could do for me. I sent an email back asking about my emblem and they explained that the sales person that I had was no longer working there and they would get me one ASAP. And they did a fantastic job of making sure I got it this time. Overall a good dealership.

Very helpful and easy to deal with. We purchased a used vehicle and they went out of their way to make the deal happen even as we were waiting on a check from our insurance company.

Jorge sales guy, Jeff finance guy and Ken business guy are great employees they help me get my dream car and They went extra mile to make sure I was satisfied.

Recently purchased a 2013 Lancer from Max Madsen and this was my experience. Already being set on a Lancer, my only option was the semi-close Max Madsen in Aurora IL. After gathering a list of in stock vehicles I may be interested in, I went to the dealership to check them out. My salesmen, was very kind and understanding and overall a cool dude, he respected that it was a 30 minute drive for me, and I have college and school, so communicating via email was a must. In all honesty, he was the only helpful one at the dealership, and the only positive thing about my experience there. So after a week or so of back and forth, I was finally able to seal the deal on a 2013 Lancer, with 21k miles. I have put 5k on it so far. Was extremely happy, at first.... Hindsight 20/20, and here is why I feel like it was not a fair purchase and why I wouldn't recommend Max Madsen as a company. For starters, after looking up my car on KBB (Which I should have done in the first place), I realized I was sold a car that was worth about 4000 less then what I signed for, and about 12k less then what I will have paid by the end of my loan, because of an insanely high APR, which was not made clear to me at the time of sale. After buying my car, I started experiencing many problems, the list being: Wheel bearing gone bad (I assume from a horrible alignment I couldn't see in the dark, finally enough stress on the bearing has it making noise), I was lied to about having bluetooth (to discover it was only Pre-wired), many of the outlets in the car seem to cause issues with the radio if an item is plugged in, multiple paint blemishes, and when it got below freezing, my car would not start, and required multiple jumps (which probably wasn't easy on the alternator, which I expect to go next). What would the dealership do? Nothing. I was told I had a bumper to bumper warranty, and even if that was another lie, you would think some kind of implied warranty would still stand. Yet they are wanting to charge me 70 bucks to even look at it, and telling me my warranty does not cover any of the problems, because it is used, and I was told it was certified pre-owned, which to my understanding there is a difference. After being in contact with Max Madsen for about 2 weeks straight trying to get anything resolved, I have realized that it's just not going to happen, and my first "new" car buying experience has been ruined because of the ethics of this dealership. Maybe I should've researched more, xxxx I should have, but now I'm being taken on a ride that there is seemingly no way out of.

I just bought a Mitsubishi Outlander 2016 and the salesman Herman was great! He was very patient, answered all my questions, provided me with different options and got me a great deal!! I recommend this dealer to everyone!! And specially recommend Herman!

I cannot even begin to express in words how grateful we are for purchasing our vehicle from Max Madsen in Aurora. We purchased a used Kia Sorento and had absolutely nothing but problems with it....at no fault of this dealership. Kia refused to stand by their warranty and Max Madsen wouldn't let that slide. They stand behind their product no matter what. We were able to bring back the Kia and renegotiate into a brand new 2016 Mitsubishi Outlander and couldn't be more pleased. They have gonna above and beyond and even one notch above that! From the manager, Anthony, to our salesman, Jon Schulz, and even the service manager, Todd, you couldn't receive better service. We are absolute lifetime customers to Max Madsen in Aurora and highly, highly recommend you purchase your future vehicles from there as well!