Sir Walter Chevrolet

On 2 trips from Alabama to Raleigh, my 2002 Chevy Duramax Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise control. I put it into 3rd gear, then back into drive and it accelerated. It was fine for 4 months. In February, it occurred again after slowing down to a crawl for 30 minutes on the highway for an accident and I discovered that I could put my foot on the gas pedal halfway for it to speed up. I had stopped, turned off the ignition, and drove up and down a side road. It took a few days at Sir Walter since I took it in on Friday and it was repaired by Tuesday so I could leave on Wednesday. There was water in the fuel and the fuel filter was clogged. Everything was cleaned and replaced and it runs so much better. Tyler Hight and Norman, the technician, spent time with me explaining everything and told me to add diesel additive when I refueled the first 3 times and then when I get an oil change. I should also get a filter replacement every 10-25,000 miles. I may have also talked to Derek Landis.

Did the whole transaction over the phone during pandemic time. They helped arrange financing at a great rate and a 4 year extended warranty. The price was excellent and customer service outstanding. My son did the test drive and loved the vehicle. They delivered it to my house 200 miles away. Has increased $10k in value since I bought it. Very happy customer

worst experience with them they are frauds, I will never buy from them again. Ever

Great experience with Ilya and Seth. Pretty quick transaction!

My husband and I purchased our first brand new car yesterday, The representative that helped us was amazing. His name is Ilya. He knew everything about the car, and he offered different discounts that we used for our purchase. Another person who helped us was Eric Cuda, he worked with the bank to get us the payment we felt more comfortable with and made the paperwork process much easier. Thanks to this amazing team, my husband has the Truck of his dreams. We got a brand new 2022 custom Silverado

I bought a new truck from Sir Walter Chevrolet in November of 2021. I was told it should be delivered in 2-3 weeks. Unfortunately GM was slow to get it delivered and when January of 2022 rolled around with the truck no closer to making it to the dealership I was beyond frustrated. So after 2 months of waiting and no updates from GM the dealership worked a deal, letting me trade the undelivered truck on an even nicer truck. Yes, it did cost me a little more but they made every effort to keep the price down to make up for GM’s problem of not being able to deliver a vehicle. The sales person I worked with was McKayla. I buy/trade vehicles more than most so I have dealt with my fair share of sales persons. If you are considering purchasing from Sir Walter do yourself a favor and call Mckayla and set up a time to come in so that you can work with her; if a deal can be done she will make it happen. Two managers, Jeremy and Brian, were working behind the scenes to make sure I was satisfied and to ensure I got the best price possible. It was a frustrating experience to say the least but it was not the dealerships fault so I don’t blame them. In the end it all worked out and Sir Walter Chevrolet will get the opportunity to earn my business again in the future. Great job Sir Walter Chevrolet, I’ll see you on the next one 👍.

Drove and hour and a half for a truck that was supposedly on hold only to be told upon arrival it was sold 30 minutes prior. Not worth the business in my opinion.

In March 2021 I bought a new Silverado Custom Trailboss (5.3L) THE BIG ISSUE: I am hearing a ticking noise from the engine. If you google this you will find many people experiencing this due to a bad batch of parts that were put into trucks right around the time mine was manufactured. It will lead to severe engine issues. GM is aware of this but the repairs are taking longer than usual due to supply issues. They have also suspended the loaner vehicle program due to supply issues. (I understand supply issues are global right now and I am sympathetic to that) I was trying to figure out a solution to have my truck diagnosed in a way that would be most convenient for me. They were trying to buy my truck and sell me a new one instead of trying to figure out how to help me with my problem. They were extremely pushy with this. “If you don’t like your truck and it is giving you problems why don’t you sell it back to us and let us put you in something new” They wanted my V8 and wanted to sell me a 4 cylinder. I spent 2 hours there while the sales person kept saying they would go see if they could do anything to help with my service issue. Each time they came back with a different sales pitch to get me in a new truck. I have a brand new expensive truck and I have to worry about it breaking down and stranding me somewhere. I haven’t had that worry since I was a broke college student. Service Experiences: 1st oil change and tire rotation took 1.5 hours with an appointment. On the 2nd oil change and tire rotation I asked how long it would take and they quoted 1.5 hours again. They said there was a line of cars that came in ahead of me. I mentioned that was the point of making an appointment and that the wait time was excessive. They finished in under 30 minutes. I would not recommend working with this dealership or buying GM.

Justin Reed is awesome salesman no issues with him. Customer Service is terrible. I waited over 2 hours to get my car detailed and set up on on-star. No updates

Very efficient and good communication. Had several items to be repaired. Took care of everything as promised