Reviews
Write a reviewFast service
When I arrived home after my tire rotation the stem cover on one of my tires was missing. Luckily I had a spare at home to cover the stem but now it doesnt match the other 3 tires.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Andrew. We sincerely thank you for your business and hope to continue serving you for many years to come!
Quick Service
2015 Ford Focus. This was my first oil change since purchasing the car. I came after work and did not have a long wait. Staff was very helpful in explaining my future times for service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. We appreciate your review of our team, and the staff here at Crossroads Ford look forward to further serving you in the future!
Great Services. Wonderful, Awesome Environment!
F-150 XLT. We had the best buying experience with Michael Brinkman. We never felt pressured. He made us fell like he had our best interests in mind to find the right vehicle for us. Terry Wooten in finance, also was extremely nice and helpful. Thank you, all!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Vaughn! Thank you for your positive review. We respect our customer's time and budget so we hope to see you here again! Again, we appreciate your recommendation of Crossroads Ford and we hope to be of service again in the future.
Great service
Everything went well. All the work was done in the estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice work Crossroads
The only time i have to bring my Fusion in is for recall work. I've never had any problem with my car and ford is proactive in fixing things before they affect me. The Crossroad folks are nice, the wait room is second to none and my wait times are always short. Plus if the work is long I get a ride home on the shuttle; what could be better than that? Nice work Crossroads.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Phillip. Thanks again for the great review of Crossroads Ford!
Great service
I'm happy to say I had a very rewarding experience at crossroads Ford. My salesman was outstanding very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change service.
Oil change service on 2011 Ford Ranger. Staff was very courteous. Work completed in within estimated time provided by service rep. Work met my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful comments of the team here at Crossroads Ford. Drive safe, and we'll see you on the road.
Greag service. Would recommend to others.
I purchased a 2015 Ford Edge. This is the second Edge I have owned. I was impressed by the customers services I received. I am also very happy with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your warm review of the team here at Crossroads Ford! We greatly appreciate your business, and thank you again for the review!
Great Service.
Ford Explorer 2015! The staff is very helpful! Below is the only comment I would like to make. I really wish you would allow service needs such as oil changes, etc. to be able to set up appointments. It would be very helpful not to have to wait so long when service is needed. I had to wait 2 hours in Jan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! If there is anything else we can do for you, please give us a call.
Great Service
I was in and out in less than an hour on a busy Saturday morning (oil change).w
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Kevin. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you need more help, our team is available to talk -- safe travels!