Crossroads Ford Apex

Fanatic service department! Very honest and walk you through all the work that needs to be done/

chris kenney, my salesman , I have dealt with many ford dealerships in my time .chris was the all round best salesman I have ever dealt with .hope all your salespeople are as nice and pleasant to do business as Chris kenney .thank you Chris .

If you want to have your car serviced at Crossroads Ford of Apex expect to pay very high prices. Their diagnostic fee is $250, basically the price you pay for them to tell how much they will overcharge you for a repair. The labor to fix my problem took two (2) hours and cost $410 on the invoice, so their shop rate for labor is $205 dollars an hour!! On the final bill the line item for labor was listed as “supplemental work” and no breakdown of the hours or type of work for the job. There was also a charge for $40 in shop supplies to replace a horn?!? I asked an independent auto repair shop what they charged for the same repair including initial diagnosis, repair labor and part and the total was less than half of what this dealer charged. Not only is this service department ridiculously expensive, but I believe they will do everything they can to take as much money from you as possible with utter lack of transparency. Essentially, these folks are everything you would want to avoid when repairing your car. My advice is don't use them!!

I recently completed an out of state purchase of a 2024 Nissan GT-R from Crossroads Ford of Apex. Throughout the buying process, I was told repeatedly that the car was in perfect condition. The dealership communication multiple times that the vehicle had undergone multiple thorough inspections by them as well as their partner Nissan dealership in Wake Forest. When I arrived to see the vehicle, I noticed what seemed to be visible wear and tear on the underside of the front splitter as well as slight misalignment of where the front bumper cover and front splitter meet. Before leaving the dealership, I communicated these concerns to the sales staff and asked them to have the areas of concern reviewed. I was told they were going to take the vehicle to their best body shop and have only the lead technician review or touch the car given the nature and value of the vehicle. The dealership then communicated back to me, several times, that the car was “all good”, never reporting any issues. Taking them at their word, having directly asked about the areas of concern and being told things were all sorted, I proceeded with the $155,000 purchase, which is when my troubles began. Given this car is the one I had posters of on the wall as a kid, what should have been one of the most exciting and fulfilling purchases of my adult life has been nothing short of memorable for all the wrong reasons. MSRP for this car was ~$130,000. Purchase price, $155,000. Total additional spent on repairs for undisclosed damage, ~$7,500. At worst, the dealership intentionally hid the damage to the vehicle and lied about its condition to close the sale. At best, the dealership and everyone involved showed gross incompetence during their multiple attempts to inspect the vehicle. In either case, anyone considering purchasing a pre-owned vehicle from this dealership should exercise extreme caution.

I’m looking for a Ford Explorer or Expedition. I pull into the dealership and I go inside. Everyone is too busy to notice, same thing when I walked around the lot. I try to text saying I’m in the lot…no one came out, and they didn’t ask where I was!?! I have money to put down, am prequalified. I said that in the text. Nothing. I’m disappointed, I was looking to get a vehicle tonight. Sorry if I bothered anyone, thanks

Promised vehicle at a price then they backed out. Stay away from this dealership. Sales managers should not be trusted and are the worst I have encountered.

Excellent service experience at this Ford dealership - Tony communicated well, helped solve problems and was excellent to deal with. Very happy working with him and Crossroads Ford of Apex.

Chris and Mesha are wonderful!!! Would recommend them highly.

Dishonest. Change stories when called out. Didnt do what they said they would do. Didnt perform one of the ?we owe? items. Say they dont know anything about that particular tonneau cover or how to fix it. Even though they sold it to me. When I can tell they didnt try. Weather stripping that I showed them had come off was Still laying inside cab of truck. Loaner vehicle was filthy inside and out from previous user. Still had trash in it. Trunk full of boxes with garbage in it.

Overall the process was fairly smooth from point of ordering vehicle to delivery. A few small glitches so I can't give all 5 stars but overall would recommend dealership.