Reviews
Write a reviewGreat Service
Great service, personnel were very professional and pleasant.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership, April. We sincerely thank you for your business and hope to continue serving you for many years to come!
Roataion
didnt like that I had to wait. too long for rotating tires. Others came after me..got out before I could.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, no hassle, good facilities
I always have a good to great experience at the Piney Plains Quick Lane. They know how to minimize the hassle and time normally involved in repairs or routine maintenance. The people are friendly, but not overly so. Having publically available computers makes the time pass much quicker, as does the snacks and refreshments. I had a tire rotation, oil change and coolant flush, which took about 1.5 - 2 hours total, keeping in mind that the waiting room was full of other customers being attended to. Note that I did not make a reservation in advance - though I'm not sure you can do that anyway, so I think the time was reasonable considering other people were ahead of me. When the opportunity comes up, I always recommend the Piney Plains Quick Lane.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great services
The services are great and the staff are wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James Hargrove
I love dealing with Crossword Ford!!!!!!!!!!!! I have never had a problem with you all that was not taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Loyal customer
We travel from Virginia to get their GREAT service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response after latest service.
One of the best dealerships and service departments I've had the pleasure to work with.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service!
The Ford badge on the front of the Edge was replaced without a hitch. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We take our reviews seriously and are delighted to hear about your visit. The staff at Crossroads Ford always strives to provide personable and excellent customer service.
Best Dealership around!
Great people. Great service. I always leave understanding exactly what the service was, why it was needed and with the assurance if I am not completely satisfied, I can return anytime.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
Staff was helpful as usual. All you need to know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase