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Standard service; oil change, tire rotation and air filter replacement
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Totally Satisfied Customer
The only Ford dealership I go to. I love their customer service, the waiting area is always clean and presentable, and the employees always greet me with a smile. I haven't had one bad experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2013 Ford Edge Repair at Crossroads Ford Cary NC
Car had 42k miles and transaxle was leaking. It had been repaired under warranty at 28k miles. I asked whether Ford had a program to cover repair since it had failed again after 14k miles. When the service agent called me the next day he told me tht a new transaxle was ordered and would be covered under warranty. There was no negotiation. Crossroads and Ford stepped up. I was very thankful. A great example of taking care of your customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding!
The courtesy shuttle service was truly a blessing for me. The driver was great and my service advisor was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Experience @ Crossroads Ford in Cary, NC
Brought my Ford Fusion in for a routine oil change and tire rotation at Crossroads Ford Service in Cary, NC per the terms of my lease agreement. Service was friendly and efficient. Very comfortable facilities while I waited; WiFi equipped and TV.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Always great service
The Quick Service facility at Crossroads Ford does excellent work. I have never had a problem with their work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2016 Escape
The entire purchase process was quick and easy. Everything was clearly explained.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience ever
From start to finish the best experience I have ever had with a dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laura, your positive review means a lot to us and we?re happy we could help you. It means so much to us to have earned your trust in our business! We hope to see you again in the future. Take care!
repair of insulation under Escape
We hit something on the road that tore insulation by the catalytic converter lose. They were prompt in getting back with me about repair costs. They discussed the trade offs of simple repairs and trying to re-attach the damaged insulation to the car to save money as opposed to complete replacement. They then did the replacement very quickly and had the car back on the road the same day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Problem solver
We were having a problem with a window that would go up and down on its own and occasionally the car would not start They did an excellent job of finding the problem and correcting them
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase