Reviews
Write a reviewIssue with power windows 2013 F-150
Work was performed as expected. Intermittent electrical issue that took several visits to shop but technicians were able to isolate the issue to a wiring harness in the drivers side door and then locate the main cause of the intermittent issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Five years without skipping a beat
Completely satisfied with purchase of two vehicles; ordered a 2013 Mustang GT in March 2012 and bought my first F-150 in Dec 2016. In both cases, the sales team was helpful, friendly and not pushy. I got exactly what I wanted at what I felt was a great price, both times. I've had the Mustang in for significant warranty work and the techs bent over backwards to get things to my satisfaction. It runs better than new and I value it as much as the day I picked it up. The buying and delivery process for the truck was slick yesterday. In at 9. Truck located at 9:30. Deal wrapped up before 11:30am. David, Terry, Allen - folks who look out for your interests. Aside from a driveline warranty issue, I'm beyond satisfied with modern Ford vehicles. Highly Recommend them!
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2017 ford fusion purchase
Rob was very helpful in making the purchase. They were very accommodating getting our payment where we wanted. We are enjoying our new Ford Fusion.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your comments keep us motivated and working hard for all our guests, Marita! Safe travels!
Fusion 1
Disappointed finance wouldn't take a wire transfer from my bank to pay for the car but much preferred a cashiers check.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crossroads Ford Cary customer comment
As always, Crossroads Cary provides outstanding customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!
Ford Explorer owner
I went there to have locks fixed on doors. They located the problem, gave me a quote to fix it. The quote was half the value of the car. I am trying to figure out to repair or replace the car. These people run a first class operation at their Cary shop.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very hsppy in time it took.
I was happy, when I arrived they said it would take an hour. It only took 35 min.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Virginia, thank you for writing this fantastic review and giving our dealership such a high star rating! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Service of Vehicle
Oil change was done in a timely manner. Staff very friendly as always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Crossroads Ford of Cary as your first choice for service!
Crossroads Ford, Cary, NC
Fast turn-around (less than 20 minutes to change oil); good service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, David. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
D W Blackford Co
Greg Treadway was the best sales person I have ever dealt with.....Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase