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Autoworld KIA

(659 reviews)
Visit Autoworld KIA
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–5:30pm
Sunday 11:00am–4:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (516) 342-5042 (516) 342-5042
Used (516) 342-7852 (516) 342-7852
Service (516) 858-5130 (516) 858-5130

Reviews

(659 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autoworld KIA from DealerRater.

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Followup to review on used 2019 Sorento purchased back in...

Followup to review on used 2019 Sorento purchased back in August 2021. Got the key fob I was promised and the car is running fine. It's now January of 2022. Thanks Alfredo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The worst dealership ever. You get one price and then it...

The worst dealership ever . You get one price and then it changes to a higher price . Even with top tire credit the price was outlandish ! Stay far away from this place unless you want to be taken for a ride

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to bring these issues to our attention. We would like the opportunity to speak with you to work on resolving this issue. If you would like to discuss this issue in more detail, please reach out to our General Manager, Ruben Rodriguez at rrodriguez@autoworldkia.net or 516-938-4542.

Consumer response

Thanks I went to Karp Kia in Rockville center I got a car

I had a very good experience dealing with Scott Yaeger at...

I had a very good experience dealing with Scott Yaeger at this dealership. He seemed to know the Kia product line really well and I felt like he is a straight shooter. I’d definitely give them a shot next time I’m car shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Once again I am beyond happy with my new KIA!! This is my...

Once again I am beyond happy with my new KIA!! This is my second purchase from Scott at this dealership. I've dealt with many salesmen in the past but I knew working with him I would get the best car at the best price. And that's EXACTLY what happened. He made my experience really special. I recommend him to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lousy. Keep Emailing me and never give me what I asked...

Lousy. Keep Emailing me and never give me what I asked for. However I keep getting Emails. They have very few Telluride's in stock which is the vehicle I wanted to lease. God forbid a Mgr getting involved to assist

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I came to kia autoworld and a young lady name Jennie was...

I came to kia autoworld and a young lady name Jennie was very helpful and answered all my questions thank you i will be back soon to purchase a kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I brought my 2016 Kia in for service and Jenny was very...

I brought my 2016 Kia in for service and Jenny was very helpful and knowledgeable I have dealt with Jenny in the past and every time I go for service it is great. She is a real asset to Kia service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jenny made my first service experience at Kia smooth and...

Jenny made my first service experience at Kia smooth and painless. She is an amazing person who made me feel comfortable and helped me to the end. I can tell you that I left the service department with a smile on my face. Thank you, Jenny:-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Excellent service by Jenny

Al Harris from Kia east meadow was fabulous to work with....

Al Harris from Kia east meadow was fabulous to work with. I personally enjoy a transaction where I am being engaged and guided to complete what’s needed. At the end of the day Al Harris was able to help me on multiple levels with courtesy, knowledge and know how!!!!! What more do you want……..highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ugh where do I start? Let me start off by saying Scott is...

Ugh where do I start? Let me start off by saying Scott is amazing … he made my first time leasing a car a walk in the park ! He is probably the only reason I would ever come back to this dealership if I ever wanted to lease another Kia which I highly doubt I will . The service department is horrible … I’ve brought my brand new 2021 k5 which is only 4 months old ! Back to this service department 4 times for electrical/sensor issues and phantom braking ! They brushed it off every time by saying they don’t know why the abs , traction control , forward safety system , blind spot system , auto hold lights have been coming on on my dashboard. Oh and the car started breaking on me in the middle of the highway doing 60 mph … yeah NOT SAFE at all .. even service said the car is not safe yet is so easy to pass me along with no answers or anything . I brought the car in on 8/25/21 got the car back on 8/26/21 with no answer about the sensors then the dash lights came on again and started phantom braking so I drove straight there on 8/27/21 and I dropped off the car only for me to be standing outside and to over hear Vincent the supervisor to announce outside and I quote “ that’s why the sensors aren’t working she hitting xxxx with the car” HUH? Like no … I’ve had this issue since MAY i got the car April 6th….. my car sat from 8/27/21 to 9/2/21 at service untill I decided to pick it up myself without hearing from them so I had to call everyday for a update and at first Vincent told me , my father & my mother on 3 different occasions that I must of had a collision and my front bumper underneath was pushed in.. it’s plastic wouldn’t their be damage on the outside no less wouldn’t plastic be broke , paint chipped and or cracked if their was “damage” ? Their was NONE of that this was their response for days and when I asked about the sensors all they kept saying was “we’re working on it” what are you working on?!? If they don’t know what is causing the issue they should be honest and tell me and I will go else where .. I have a special needs child I bring to school everyday I can’t if the car is UNSAFE. They put the cause down as front damage which means I would have to put a claim into insurance and when I called the insurance claims department they were suspicious that I kept bringing this car back for a sensor issue and ALL OF A SUDDEN Vincent found “damage” yet no “damage” was found the first 3 times I had this issue !!! Insurance states I should have a inspector and or head to a second opinion to have a assessment before they give a false payout to them . Also maybe someone should check Vincent for his bad xxx attitude and condescending tone he has with women or at least women who don’t take xxxx and stand up for themselves … but what would I know? I’m just a mom who trusted them to help me with my car and make sure it is safe for me and my child …

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kellyann, Please send your concerns to our General Manager, Ruben Rodriguez at rrodriguez@autoworldkia.net so that he can address them with you. Thank you!