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McGrath Honda of St. Charles

(1,590 reviews)
Visit McGrath Honda of St. Charles
Sales hours:
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,590 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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Very good experience - everyone was professional and took...

Very good experience - everyone was professional and took time to make transaction of Leasing the Honda CRV 2019 go quick and smoothly 😊 a special thanks to Derek and Nate

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding Product Knowledge

Every step of the sales process to the actual delivery was fantastic. We felt important and comfortable. David Kolinen was very good with product knowledge and helping us pick out accessories. David has a way of explaining features in a simple "easy to understand" way. Thank you David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Not Perfect but Very Good

My service representative did a good to excellent job of keeping me informed. He did an excellent job of working with me and the dealership in creating some price concessions that enabled me to afford my $1900 repair bill on an ancient CRV. Loaner was much appreciated. Good experience and very well treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

The customer service was excellent. The work performed was also excellent. We would highly recommend McGrath Honda for their excellent customer service and quality repair services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer Care

Service people make you feel like a valued customer. Never haveto wait unreasonable time. Everything clearly explained. Very good value. Very reasonable price. Clean, comfortable waiting area ans wonderful hot chocolate!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This dealership is pay rate good,good customer service,...

This dealership is pay rate good,good customer service, usually busy, Trustful, have Enough employer, need more parking space, Very poor communication, need equal Opportunity for everyone, need fix something if is not working.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very flexible which allowed me to schedule the service I...

Very flexible which allowed me to schedule the service I needed 30 minutes prior to my arrival. All of which was accomplished in a reasonable amount of time. Mike Castro explained and prioritized the items noted on the inspection report which helps tremendously to plan for future service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very knowledgeable and pleasant employees, clean waiting...

Very knowledgeable and pleasant employees, clean waiting room and all around good experience. I was in and out within the allotted time stated which made my schedule happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best deal in town

Love these guys. Do you want the best deal then you got to go to McGrath Honda in St. Charles to seal the deal. Brian made it easy. We went in knowing what we wanted and they made it happen. The deal was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy used car buying experience

I needed a new car after my last one was totaled after a bad accident. With my driving characteristics (in the city, less than 10k a year), it didn't make sense to buy new and I went with a certified pre owned options. I came in with a few models I wanted to look at and test drive, and Dave G was able to pull up a few cars that fit within my budget and mileage requirements. The test drive route was nice too to test the turning process and acceleration of the cars. Process was fairly easy and I didn't feel pressured towards going with new 2020 vehicle, one model or features in particular. CPO items were explained well and the paperwork didn't take too long. I'm happy with both my new car and the service from Honda. If I ever need to trade-in, I would return here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.