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McGrath Honda of St. Charles

(1,613 reviews)
Visit McGrath Honda of St. Charles
Sales hours: 9:00am to 9:00pm
Service hours: 12:00am to 12:00am
View all hours
Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,613 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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Carlos is King

No high pressure sales here, just service, service, service! Carlos really listened to me and found the right model and colors I wanted. It took a while to locate it, but I drove home in my new car...something I really was not exlpecting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quick and thorough service

All I needed was a simple oil change. The service was very quick and the technician covered everything that was done, including the multi point inspection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very strong customer service orientation

I have taken my car in for service a number of times and have found them to be good at keeping me informed as to cost, time to complete, additional work that may be required and, most importantly, have done an excellent job in fixing the problem. On more than one occasion they have really gone out of their way to provide me safe but innovative and cost effective solutions to repair issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very satisfy with the service

Even with an appointment, it seemed the service took a long time. However, I'm satisfy with the service. I would highly recommend the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New car

We purchased our first car with McGrath and we couldn’t be happier with the service we received. They were friendly and they go out of your way to make sure you are happy. We had purchased our other Honda cars from another dealer and we were very unhappy with them that we have not gone back. We now bring our cars to be serviced by McGrath.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Super

"McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long as I drive a Honda. Thank you guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

While I chose to buy a different model vehicle the people...

While I chose to buy a different model vehicle the people at McGrath Honda where more than accommodating and did their absolute best to meet my needs. I recommend them highly to anyone looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Made appointment for 4 tires, was told it will take one...

Made appointment for 4 tires, was told it will take one hour. It took almost 3 hours, only because I kept asking about my car. People come in and there's nobody there to help, happened to me before, happened to someone when I was waiting. 4 days later, tire was almost flat. Took it to closest tire place, and as Far as I expected they didn't prepare the rim for a new tire. If you go here, be prepared for issues. Hourly labor rate is not posted, ILLEGAL, they will charge you for labor while car sits in lot. Good Service Reps are forced to rip off clients by management. Go to DeKalb, or find a good mechanic and use Honda parts.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

dtcsroast, Thank you for the opportunity to earn your business. We're sorry to hear about your experience. This is certainly not the way we do business and apologize for any inconveniences this may have caused. If you would like to discuss further, please give us a call at 630-443-6400. Thanks!

Buyer

Great experience. Joccy was excelent sales rep. I have bought many cars from mcgrath and will continue to do so. Good service. Great experience. Good place to buy a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the opportunity to earn your business! We appreciate your continued business and support! Glad to hear that Joccy took great care of you!

Honda McGrath was awesome! They’ll help you find what you...

Honda McGrath was awesome! They’ll help you find what you need, drive it around and even quickly clean up the car even before you decide to purchase it. Our agent, Darek Smorczewski, was there from start to finish. He was very helpful and even calls you up after your purchase to makensure the car is holding up well. 5/5 !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.