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McGrath Honda of St. Charles

(1,613 reviews)
Visit McGrath Honda of St. Charles
Sales hours: 9:00am to 9:00pm
Service hours: 12:00am to 12:00am
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Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,613 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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New vehicle for family

We put interest in a car that unfortunately sold but i did tell them what we were looking for and they found other suvs used that we would interested in to fit our growing family. I was very pleased with how knowledgeable they are on their vehicles. They take very good care of their customers. We did not leave with the vehicle because it has some cleaning anf a minor repair. We could not test drive it. We will be coming back to test drive and hopefully leave with new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best experience I have ever had

I recently totaled my car and was in need of a new vehicle quick. Michael Pompilio took the time to narrow down exactly what my wife and I were looking for and picked the perfect vehicle. Our time at the dealership was later in the night which extended past closing but Michael never rushed us or made it seem like we were keeping him late. This was the best experience I have ever had while purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Helpful, friendly, and knowledgeable.

My wife and I have purchased three vehicles from McGrath Honda St. Charles over the years and we have always been pleased with their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying a new car was easy

Our salesman was knowledgeable, friendly and listened to what we wanted. He was not pushy but wanted to provide us with the best service. The dealership was clean, had a good variety of vehicles to inspect and was located in a good part of town that was easy access. I was imptessed that the company had a dealer in the town where we have a condo in Florida..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Quality Customer Service

Your sale person promptly met us outside. He answered all our questions. He was patient not pushy as we went through the process of purchasing used or new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Experience from beginning to end.

Michael was extremely helpful from the moment I walked in until the moment I purchased. He was very friendly and explained things thoroughly. I would highly recommend him and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great dealership experience

Mike Pompilio is the reason I bought my car from McGrath Honda in St Charles. The rapport Mike built with me and my family made the entire experience stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Experience

The entire team made our car buying experience pleasurable and simplistic. A car is a significant purchase and the process should be made easy, which McGrath Honda did and did well. The sales team helped get the exact car I wanted within 24 hours (they didn't have color specs in inventory), showed us how everything worked in the car and made appropriate settings based off a pre-established questionnaire, and the finance department expedited the financing process. Best car buying experience to date.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Xcellent

This dealer and it's staff have consistently serviced our needs. Where as we could go 3 miles away (and have tried) we choose the drive to St. Charles for the sales as well as maintenance experience. Hard to believe it. But true!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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purchased leased CRV

mike made it very easy to do. we have been Honda owners for 10 years (5 cars) when the time comes for another car we will come and see Mike again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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