McGrath Honda of St. Charles

I was shopping for a new car and I had been shopping around a bit. I came across a few cars at McGrath in St. Charles. I came into contact with Rob Capozziello and told him I would come in and see him. My mistake was going to Valley Honda out by the mall before going to McGrath to see Rob. I felt I was "held hostage" by the people at Valley Honda. I was there for hours and I told them my needs and they decided that they new my needs better than me. I was looking at a CR-V or a Pilot. They tried to sell me a Civic after the CR-V and the Pilot's they had didnt meet my Criteria. The next day I went to McGrath and spoke with Rob. Told him I had to meet some folks from work for dinner and had limited time. I told Rob what had happend the eveniong before and I told him waht I wanted and that I hate the car purchasing process. We drove some cars and then I left for my dinner; no pressure. I came back a few days later and we struck a deal on a CR-V. The process was smooth and Rob knew I wasnt there to be haggled or messed with because of my horrible experience at Valley Honda. Rob was great. Also the financing people were great, they got me an awesome rate; almost half of the percentage rate Valley Honda had offered me. I will be buying another car in the next 4 years and I will being going to McGrath and Rob. I have already told friends and family about how McGrath and the group treated me.

The service folks here are A+ and I am a bit of a critic. Always want to go above and beyond. Car is always left clean and love the option to get a loaner car. Tom is my go-to guy and he's experienced, patient, and to the point to get you serviced and back on your way. Thanks McGrath!

We traveled from Ohio to St. Charles because this was the only dealership I called who would negotiate the price on the car I saw online. It was a good price to begin with, but they took an additional $400 off. They were welcoming, friendly, and helpful. They already had most of the paperwork done when we got there so the time we were actually in the dealership was shorter than normal. They also provided us snacks and water. The windshield had a "ping" in it and they're going to pay for that repair even though said repair isn't going to be done at their location or with their glass repair partner. It is only day two of me owning the car and I've already had both the guys we worked with call to see that we made it home safely, that I like the car, and to confirm that I am to send them the bill for the windshield repair. Though I don't visit dealerships often, these one far exceeded my expectations. It was worth the 5-hour drive!

This is my 5th Honda purchase from McGrath in St. Charles, I would never use another dealer, they are professional and are willing to work with you to make the transaction happen and they are the best in customer service.

I recently purchased a 2015 Pilot from McGrath and had a great experience. This was due, in large part, to the sales associate, Rob! He spent the week prior to the purchase in contact with me and was prepared, knowing what I was looking for, and did not waste time. In the end, the experience was an awesome one and I would recommend McGrath, specifically Rob, to friends and family!

After ten years removed from the car buying world, the folks working at McGrath really made it a great experience. Despite being a very busy Saturday, we were instantly greeted by A sales consultant when we entered the shop. Michael Widuch was friendly, knowledgeable and thorough. The manager greeted us early on as well and everyone we passed was friendly. I would absolutely recommend working with anyone there. I love my new CR-V!

I went in looking for an Accord but really loved the Toyota Camry in my heart. They happened to have one on the lot-I took her for a test drive and she was mine. The staff was not pushy and was very helpful in working within my "budget". Ask for Bubba (ben) very sweet guy.

My Sales Consultant, Michael Widuch, was really accommodating during the buying process. He really tried to understand my needs and created a very positive buying experience for me. Michael and the sales manager helped me get the car I wanted at a fair price. I will go back to Michael and McGrath for my next vehicle.

I purchased a used car that required quite a few repairs. The repairs were done satifactorily, but it took pretty long time to get the repairs done.

I purchased my new (new to me) 2012 Certified Honda CRV from McGrath Honda in St. Charles, IL, a little over a week ago. And couldn?t be more pleased with both the car, and the incredible customer service that I received from every staff member that I met from before the moment I walked through the door. After filling out some information online and submitting it, I was contacted by several dealerships via phone and email, many from the same dealerships, multiple times in one day. While I received a couple of emails from McGrath?s customer service center, the one that made me choose to contact them was an email from Michael Gately, Sales Manager that simply said ?How can I help? I placed a phone call to Michael and he was very patient with me, answering all of my questions about leasing, purchasing, etc., and directed me to their online credit application to start the process prior to making the trip from Sycamore to St. Charles. I was unsure at this point, whether I was ready to buy and have a car payment after not having one for years, but I did feel, after researching this dealership, and reading about their low-pressure sales approach, that I would feel comfortable exploring my options with them. This was far and away, my best car buying experience. I didn?t feel like I was being pressured to buy, nor did I feel I was stuck in the endless cycle of let me go check with my sales manager. I feel that I received a very fair deal and that everyone I dealt with was professional, courteous, and honest. They gave me more than a fair price on my 2006 trade-in, and genuinely seemed to be keeping my best interests in mind as they worked on this deal. I feel the employees of McGrath were very much invested in gaining and retaining my business. I received several follow up calls from Ben, this past week to arrange for me to get a second key that was owed to me. I stopped in to pick it up yesterday, and was once again greeted by many friendly faces who were unbelievably pleasant and attentive, even knowing I wasn?t there to make a purchase. McGrath has not only met, but exceeded my expectations, and they have definitely earned my future business. My one hope is that Ben will still be there a few years down the road when I come back for my next car, but if he is not, I have a feeling that there will be another fantastic sales rep there in his place, although maybe not with that great southern accent!