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McGrath Honda of St. Charles

(1,569 reviews)
Visit McGrath Honda of St. Charles
Sales hours: 9:00am to 9:00pm
Service hours: 12:00am to 12:00am
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Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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Great Experience! Worked with Darek and he showed me all...

Great Experience! Worked with Darek and he showed me all the features of my new accord. Would highly recommend Darek and McGrath of St. Charles if your looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Yvette was great! Took the time to walk me through the...

Yvette was great! Took the time to walk me through the vehicle along with its features and physically showed how to operate the vehicle as well. I’d recommend Yvette if you need a great salesperson when looking for a vehicle! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Darek was knowledgeable with the car that I want to...

Darek was knowledgeable with the car that I want to purchase. He is personable and he took the time to teach me about the features of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

etanigue33, Thank you for the opportunity to earn your business! Glad to hear that you had a great experience with Darek! Thank you for choosing McGrath Honda of St. Charles!

I was treated really well here, especially being taken...

I was treated really well here, especially being taken care of by Yvette. The price was very set in stone but the finance team did try very hard to get me to my payment wants. Yvette was very attentive to my concerns as well as rectifying any issues I had. I also appreciate George and his continual insistence of helping me getting into the car with what was my max amount monthly I was willing to pay, however he truly dedicated himself to getting that amount for me. However there was little room to negotiate price on the used car nonetheless I do love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Andrew, Thank you for the opportunity to earn your business!

Highly recommend this dealership and Max as a...

Highly recommend this dealership and Max as a salesperson. I liked them better than one of the dealerships closer to me, so chose to drive farther for their excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sharon, Congratulations on your new vehicle! Glad to hear that you had a great experience with Max! We look forward to working with you again in the future!

Best car search experience ever with Yvette! Her...

Best car search experience ever with Yvette! Her professionalism and knowledge of the inventory and purchase/lease options helped us find our perfect car! She was a pleasure to work with, and we will definitely recommend her and McGrath Honda to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Laura/Jim, Thank you for the opportunity to earn your business! Congratulations on your new vehicle!

Would not recommend buying a used vehicle from McGrath....

Would not recommend buying a used vehicle from McGrath. We had a 4 hour drive to the dealership so we negotiated a price ahead of time. We arrived and the vehicle was not "in great shape with no damage". Had scratches that were deep enough to leave dents and they were filled with black paint on a red car. There was a hole in the taillight that was covered in clear tape. Interior was bad enough that when a manger came out he apologized that "it looks like crap". They refused to fix the problem and wouldn't lower the price to compensate. Maybe they're good at selling new cars.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I purchased a used car from McGrath Honda and Yvette was...

I purchased a used car from McGrath Honda and Yvette was so helpful and made the whole buying process so nice and smooth. I will consider buying from them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the opportunity to earn your business! Glad to hear that you had a great experience with Yvette! Congratulations on your new vehicle!

Bad Sales Manager/ Buyers Beware!

MSRP $26,155 Dealer Discount- $1,795 Price$24,360 this is advertised on their website and Cars.com for a 2020 Si. I tried to purchase this vehicle via the internet through Jade just to be told by Thomas Bitner ( New Car Sales Manager)the price is full MSRP. I am a Honda owner and I am fully disgusted with this dealership and their false advertising. I would not recommend this dealership to anyone. There too many good Honda Dealerships across the country to purchase anything from McGrath Honda. I am in the process of filing a complaint with Honda Motor Corporation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I purchased a 2017 Accord from them a couple weeks ago...

I purchased a 2017 Accord from them a couple weeks ago and I was really happy with the whole experience. I went to a few dealerships and all used high-pressure sales tactics and stereotypical "used car salesman"-level tactics. At McGrath, the salesperson, Darek Smorz, was patient and slowly walked me through the options. He didn't insist I make the decision that night. Unlike at other dealerships, their certified vehicles were in great condition and didn't have gashes on the side. A couple weeks later I have had no issues. Darek even tracked down the second key from a previous owner at no additional expense. I'm very happy I drove all the way out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Vince, Congratulations on your new vehicle! We appreciate the opportunity to earn your business!