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McGrath Honda of St. Charles

(1,569 reviews)
Visit McGrath Honda of St. Charles
Sales hours: 9:00am to 9:00pm
Service hours: 12:00am to 12:00am
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Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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Terrible pricing, check your service price with other...

Terrible pricing, check your service price with other Honda Dealer. I took my Honda Odyssey for door repair, after waiting for 3 hours they informed me they don't have parts and kept my van for 2 days. I have quoted for same service with another Honda Dealership and it was quoted to me for $480 with taxes and this dealership charged $675. Don't be fooled by their service coupon. Strongly recommend to check your vehicle service price with other Honda Dealer this dealership is very expensive.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We do a great deal of research regarding our market pricing. Other dealers are going to price themselves within their market, as well. Furthermore, we performed a wiring repair as well as a pinch sensor replacement. Based on the estimate provided, it is likely they only quoted you for the pinch sensor replacement. Without seeing the wiring problem beforehand, they would have a hard time providing any sort of estimate for repairing it, just as we would had someone called and asked about a wiring problem over the phone. Thank you for giving us the opportunity to service your vehicle.

I shopped around at quite a few dealers before...

I shopped around at quite a few dealers before discovering McGrath, and I'm glad I found them! Most dealers are shady with fees and make promises over the phone that they can't keep in person. Not so with McGrath! This might be the most transparent dealership I've ever had the pleasure of visiting. Not to mention, they offer THE BEST prices around, hands down. Lastly and probably most importantly, Joselin made the buying experience extremely pleasant and seamless. I rarely refer anyone for anything because I'm a highly critical person; I would 100% refer Joselin to any of my friends with the confidence that she'll treat them well and do great business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was my families 14th car (my first) from McGrath...

This was my families 14th car (my first) from McGrath Honda of St. Charles and Joselin made my purchase effortless and smooth. I went in and knew what I wanted and she made it happen. I will never buy a car from anyone other than McGrath Honda of St. Charles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was honestly the easiest and best experience I’ve...

This was honestly the easiest and best experience I’ve had buying a car in the past 20+ years. I found the Honda that I wanted online and I reached out the them via email. Akira answered back promptly and he gave me a straight and fair offer. I told him that if he can honor that price, I would sign that day. At the dealer, Akira and Maia had my car and the papers ready with the numbers we had agreed to. Nelly was fast and efficient at financing as well. Signed and left with the car all in 2.5 hours. Could not ask for better!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easiest and best experience I’ve ever had buying

This was honestly the easiest and best experience I’ve had buying a car in the past 20 years. I found the Honda that I wanted online and I reached out the them via email. Akira answered back promptly and he gave me a straight and fair offer. I told him that if he can honor that price, I would sign that day. At the dealer, Akira and Maia had my car and the papers ready with the numbers we had agreed to. Signed and left with the car all in 2.5 hours. Could not ask for better!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DON'T GO HERE

This dealership employs shady bait and switch tactics to get customers in the door. Literally, the first thing they ask you is if you can buy the car today and what you want your monthly payment to be. NEVER TELL THEM THIS. The car I came to buy didn't even have the right info on it because they swapped it with another similar vehicle to try to trick me about features and pricing. Then they sit you down with someone like George who tries to berate, belittle, and bully you into making a deal without negotiating whatsoever. Then they try to tack on an $895 "dealership fee," which is just code for another scam. NEVER PAY THIS. Greg literally told me it's a tactic they use to make it look like they have cheaper prices and get customers in the door. After pointless arguing and walking out, I was contacted numerous times by Riley to see if I was still interested in the car, only for him to continue asking what I want my monthly payment to be and tell me they still wouldn't negotiate on the price (they wanted me to come in again to bully me into a deal). What a waste of my time. This place is a joke. Save your money and your time. Go somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very happy with my salesperson Darek; however Sydney is...

Very happy with my salesperson Darek; however Sydney is finance was quite pushy and refused to listen my concerns, unsure statements he made are correct

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Derek, Thank you for the opportunity to earn your business! Congratulations on your new vehicle! Glad to hear that you had a great experience working with Darek! Thank you for choosing McGrath Honda of St. Charles!

After visiting half a dozen dealerships and test driving...

After visiting half a dozen dealerships and test driving over a dozen vehicles over the last few days, finally bought a used Honda crv from this dealership. We had a overwhelmingly positive experience. We worked with Moses Brima and he was great! We were direct and honest about what we wanted and were willing to pay and he helped us make it happen. I would highly recommend! It was a good experience, we would buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

G345, Thank you for the opportunity to earn your business! Glad to hear that you had a great experience working with Moses. We look forward to working with you again in the future!

Max gave me a very detailed orientation when I first...

Max gave me a very detailed orientation when I first bought my car and answered every single one of my questions. Moses was very patient in helping me choose cars to test drive. I would have never chosen my Honda Insight if it weren't for him. Great experience overall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Elliana, Thank you for the opportunity to earn your business! Congratulations on your new vehicle! Glad to hear that you had a great experience working with Moses! Thank you for choosing McGrath Honda of St. Charles!

We had a great experience working with sales associate...

We had a great experience working with sales associate aldo his very kind and no pressure to buy a car. Mcgrath honda is excellent dealeship

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pavelona, Congratulations on your new vehicle! We appreciate the opportunity to earn your business! We're glad to hear that you had a great experience working with Aldo! Thank you for choosing McGrath Honda of St. Charles!