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McGrath Honda of St. Charles

(1,573 reviews)
Visit McGrath Honda of St. Charles
Sales hours:
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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There is not enough words I can say about McGrath Honda...

There is not enough words I can say about McGrath Honda dealer in st-charles Illinois, everyone is extremely friendly and doing business in a way that makes the process of buying cars is an experience that one can look forward to. They stick to their word, and even will take care of any problem that happens even after you take the car and leave. I have been to other Honda dealers and I really can say that McGrath Honda is one of the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome treated with respect David was knowable...

Awesome treated with respect David was knowable informative answered all of our questions made us feel at ease explaining everything detail to us awesome salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buying my new CRV

Very professional and friendly staff. Joselin was very thoughtful and thorough addressing all of my concerns. I got a great deal, and was very satisfied at McGrath of St Charles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mcgrath Honda buying experience

I would strongly recommend working with Edward Radziewicz! I bought a used Honda, he made the transaction easy and the price stayed within my budget. I highly recommend Mcgrath!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bought a CR-V from Jose. I visited 4 other dealers and...

Bought a CR-V from Jose. I visited 4 other dealers and Jose was the best listener of the people I dealt with. I had to bring the car back to have the crossbars installed and Dan in service was very helpful and true his word on when the car would be ready. Both men were professional, knowledgeable, friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

fbb89, Thank you for the opportunity to earn your business!

Good service. Reasonable price. Completely messed up...

Good service. Reasonable price. Completely messed up email notification (still after many years as a customer). I have asked at least 10 times and clearly described which phone numbers and names associate to which vehicle. To this day you send notices to the wrong person. Extremely frustrating for us. Perhaps it’s a small thing to you but you continue to send email to Mark for service on our Pilot, Laurie is the primary driver, and email to Laurie about the Ridgeline, which is Mark’s primary vehicle. This seems so easy yet EVERY SINGLE TIME you get it wrong. Every single time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mark, Thank you for providing feedback. We have brought this to the attention of our Service Manager and have corrected the issue. Thank you, and we apologize for any inconveniences this may have caused.

Joselin is hands down the best to work with! She is...

Joselin is hands down the best to work with! She is passionate about what she does. She is friendly, knowledgeable & overall a pleasure thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5- star rating! Glad to hear that Joselin took great care of you!

Bait and switch sales tactics

2016 Honda Fit EX advertised as certified pre own for $12,900 upon sales paperwork completed they added a $1895 "Accesory fee" to the price. That fee supposedly covers certification cost, dealer prep etc. This is false advertisement! The vehicle is advertised as being certified, in the advertisement nothing states added fees for certification, dealer prep fees, etc. Also, management forced me to negotiate by keeping possession of my vehicle keys in order not to allow me to leave! Until I got upset and demanded for my car keys to be returned! Totally unacceptable behavior, bait and switch tactics, false advertisement along with playing with the numbers in order to make you think that you are getting a "deal" I DON'T recommend this dealer not even to my worst enemy! STAY AWAY! I'm following with a review on Yelp and I'm also writing a letter to Honda Corporate. WORST treatment and experience in buying a vehicle! STAY AWAY!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Robert, We're sorry to hear about your experience with us. This is certainly not something we practice. Your concerns are important to us. Please give us a call 630 443 6400 to discuss. Thanks!

We had a great experience with this dealership. Very...

We had a great experience with this dealership. Very professional, customer service was amazing. I would recommend family and friends to buy their cars from McGrath

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast and efficient. They took me on time and had my...

Fast and efficient. They took me on time and had my vehicle back to me in a timely manner. I trust their recommendations and the work they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.