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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Great Service

The environment of the dealership was amazing. Everyone were welcoming no one looked like they had a bad day. A’Jasia’s people skills were top notch customer service. She was so happy and joyful. Honestly she made my bday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy too! Wishing you all the best!

Easterns Automotive Baltimore

La’Ron Was extremely pleasant. It was a pleasure having him as my salesman. He made sure he went over any and all concerns I may have had. Great guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's always great to hear about our wonderful staff. Nice review! Kudos to La'Ron!

Experience at Eastern Motors

Very friendly easily to talk with get the job done, knowledgeable would recommend to see Jay. For your automotive needs come to Eastern Motors Automotive Group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Please do! Easterns is the place to be!

Amazing Experience

I came into the dealership, it was a warm welcome. My salesman was Rakeem Jackson. He really knew about his product knowledge and cared about what was important to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Well thank you, Brianna! It was truly a pleasure to assist you.

Great first time buyer experience

I was nervous about the car buying process , but A’Jasia was with me from beginning to end and come through on all her promises. She was professional and very knowledgeable about the process. She also made sure I was comfortable at all times and kept me updated on my progress even as she assisted other customers. I drove away with an amazing suv which I love and is a perfect size for my family. I appreciate her and the teams hard work at Easterns ??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

No need to be nervous here at Easterns! You will always have our support!

AMAZING!!!

Jay was a pleasure to work with (seem like I knew her forever ) EVERYTHING I asked for in vehicle she made sure I received . I left the dealership very sastisfied😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

YES! We'l surely let Jay know just how much you enjoyed your visit.

A’jasia is so professional

I was reccommended by a friend on how friendly she is and I love the service so much that I’m recommending my boyfriend also. Great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Well done! Another happy customer!

good experience

gabe was very helpful and consistent with trying to find me the car I wanted . overall I had a good experience . would do business with them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Consistency is all we know! Our customers will always come first here at Easterns!

Excellent

The salesman Xavier was very helpful explained every thing clearly, and answered all questions I had, also followed up after sale to make sure everything was okay. I recommend this person especially to first time buyers ! The manager Jonathan is excellent as well very professional and nice !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

YAY! Xavier and Jonathan will be so honored to receive your kind words.

Extreamly satisfied

Rakeem was a great salesman a d friend. He really cared about helping me get into a vehicle with my challenged credit. I recommend everyone go see him. He will take care of your needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

At Eastern Motors, your job is your credit! You can always count on us!