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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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This is for Darrell Hopkins!!!!

Working with Darrell Hopkins was great no matter how much I changed my mind he worked with me and was helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Aundrae, Thanks for this great review! We can't tell you enough how much we appreciate Darrell. He does fantastic job and we are very happy that he was there to take care of you! Thank you again and we always look forward to working with you again in the future!

Miguel Looked Out!!!!

I kept getting turned down by every dealer until I went to easterns. They treated me great and Miguel put me in a car that I feel in love with. See him he will take good care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin, We really appreciate you coming in to see us. We are happy that Miguel and the rest of our staff were here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again!

Okay experience

Unfortunately I was unable to purchase a vehicle but I was given some steps to rebuild my credit and I look forward to coming back. I worked with Ashley Cox and she treated me very well. I thank the dealership for all that they could do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Sean Brockington

Sean worked really hard trying to get me approved I need more money to put down and I will come back soon to purcgase a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Janay, We appreciate your kind words. It's great to hear Sean put a lot of effort to get you approved. We always do our best to help out our customers. We look very forward to seeing you again and we wish you all the best!

Very nice people

I worked with Ashley Cox. She is very pleasant and great to talk to. It's always nice to sit and talk to someone and not feel like your just being sold something. She made this process pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear that Ashley was able to assist you! We are so glad she made your Easterns experience great. Our team will definitely pass over your positive feedback. Please share your experience with your family and friends. We hope to see you again for your next purchase. Happy driving!

This is for DARRELL HOPKINS!!

EXCELLENT CUNSTOMER SERVICE!!!!!!!!!!!CANT WAIT TO TAKE IT OUT FOR THE WEEKEND.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful remarks, Chez. We hope you enjoy your ride!

JOHNNY MCFADDEN CUSTOMER

I LOVE MY CAR JOHNNY WAS VERY KNOWLEGABLE AND EXPLAIN EVERYTHING TOME!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the input, Jamin. It is magnificent to know that Johnny was able to provide you with a knowledgeable service. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know.

this is for Darrell Hopkins!!!

I enjoyed my service at eastern motors and was greatful for the extended help they gave me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Paige, We are pleased to know that you thoroughly enjoyed your purchase experience and that we were able to extend our assistance and excellent service which made it more pleasurable. Thank you and we hope to see you again.

GEOFFREY CROPPER

THESE GUYS REALLY KNOW WHAT THEIR DOING HERE!!!!! GEOFF HAD ME IN MY CAR IN WHAT FELT LIKE NO TIME AT ALL. PLUS HE GOT ME CHEAOIER INSURANCE THAN WHAT I WAS PAYING BEFORE. GREAT JOB BY ALL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jana, Thanks for this nice review! Geoff truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs.

sean brockington

just want to thank sean again for all his hard work for getting me my dream car thanks again sean and eastern motors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for writing, Cordae. We'll be sure to pass your thanks on to Sean and we look forward to working with you in the future.