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Hi-Line Autohaus

(1,081 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(877) 822-8199 (877) 822-8199

Reviews

(1,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Review

I talked to Dan, a salesman, about buying a BMW SUV and he was informative about their cars. I didn't make a purchase but it was not because of salesman. He did a call back and follow up on to me as well. They didn't have the product I needed at the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for spending some time with us. Please think of us again in the future. We would love to have you as a customer!

Great deals but no negotiationg

You get a great price but there is no negotiating. If you are into the bargaining back and forth, sales person going back to the manager, etc., you will be disappointed. I was, since I am used to the whole haggling process, I actually welcome a little challenge that used car salesmen like to bring followed by the heavy guns of the managers that sit you down and explain things to you, and everything else in between. These guys just give you the best price around. As a buyer, you can't use the usual bargaining chips and verbal techniques, they simply beat the competition. I've shopped for this particular make and model for months in the 100 mile radius. Their price and quality was simply unmatched. Jimmy was a good salesman, he understood my need to haggle and my expectations to be treated like a typical used car buyer. We both laughed at it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Anton! It was a pleasure working with you! We look forward to seeing you again in the future. We appreciate your business and thank you for the kind words.

No negotiating but it's not really needed

I was disappointed in the fact that there is no negotiating but it was well compensated with the great value of the vehicle. I am one of those people who welcome all the used car salesmen techniques, I play along with all their tricks, from telling me how great a price it is to rolling out the heavy guns in a form of a manager that railroads anything you say and holds you hostage until you sign the papers. If you know what you are doing, you can easily bargain with those guys and show them who the boss is with some tactical applications of certain verbal techniques. Hi-line is different. They start with a great price on great vehicle. You can't bargain it down because you can't use the usual stuff, can't play them against the competition, the market value, the book value. In my particular case, they got all those beat by several thousand. They let me try to bargain to be nice to me. So, if you are into haggling and bargaining, you will be disappointed, but they will make you feel better by giving you the hands-down best deal. You don't have to haggle--you can't anyway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best prices, Great team of professionals, awesome

Amazing experience, showed up late to the dealership and they worked hard and after hours to get myself and my wife into a beautiful new car!! Jimmy and the financial team at Hi-Line were amazing, worked with us till the very end to make us happy and ensure that every step was explained and even hooked us up on a warranty for about the same monthly payment quoted!! Awesome guys, amazing cars, and I promise you the best prices on each make and model in a 150 mile radius!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nathan, it was a pleasure working with you and your wife. We hope to see you again soon, we appreciate your business! Enjoy the ride!

Highly Recommended!

HI-line garage was a great experience! The entire staff was friendly and very welcoming. They have a great luxurious selection of vehicles for awesome prices but still great quality. After I purchased my car, I took it to get inspected and I was told by the shop that I chose a great used car as they found nothing wrong and said the tires were new and the oil was clean. My salesman was Jimmy Wilkins and he was awesome to work with! He made me feel very comfortable with my purchase. Anything he promised me he kept, and anything he couldnt promise me, he was very real and upfront about. He went above and beyond for me to get the car that I wanted (VW EOS 2.0T convertible) and was very genuine about it, I could tell this was more than just a sale for him, he truly wanted to see me happy with a car that I wanted. After talks with the finance manager and one of the owners, Ali, they were able to make it happen for me to leave with my car that day, and I'm still loving it! Thank you Jimmy and thank you Hi-Line Garage Team! You all will be forever recommended to my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Anni B. We appreciate your business! Thank you for taking the time to share your experience. Please let us know how we can be of service in the future. Don't forget to stop in and say Hi!

great customer service

This is the dealership of all dealerships .Robert finance manager was awesome my salesman Vito was a joy to work with.they work hard and fast to find finance for me.I highly recommend hi line garage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Msangie, thank you for your business! We are happy to hear you had a great experience with us. We appreciate that you shared it here. We look forward to assisting you with your vehicle needs in the future. Thanks again!

JIMMY IS THE MAN!!

Everyone at Hi-Line was such a pleasure to work with! Great service from all aspects of the dealership- financing, maintenance, sales- I was pleased with everyone in every department. I also love when I see business owners involved with their business and working WITH their employees. I am IN LOVE with my candy white VW EOS 2.0T convertible!! And I have Jimmy to thank for that!! He was very honest and I felt that he genuinely cared about pleasing me and making sure I was happy with my purchase versus just trying to get a sale. Even after the purchase Jimmy stayed in contact with me to ensure that I was still pleased with my car. I can text Jimmy right now and he will be on it with any suggestions, advice, or help if I need it. I have been spreading the word about Hi-Line and Jimmy as it is much deserved!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Hi-Line Garage

The saleman, Jimmy Wilkins, is very knowledgeable. He got all answered needed in my search for a car. I finally bought a car from this dealer with a price way less than getting one at a BMW dealer. I highly recommeded this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, thank you for your business! We hope you enjoy your BMW mile after mile. It was a pleasure working with you and, we look forward to assisting you with your vehicle needs in the future.

Great Deal!

Great buying experience - no pressure and prices are $1,000s less than area. Cars are always fully equipped with many options. Salespeople took time to walk me through different options. Would recommend to anyone shopping for a GREAT deal on a high end, loaded used car...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Scott, it was a pleasure working with you. Enjoy your vehicle. Looking forward to assisting you with your vehicle needs in the future!

More than worthy of this review!!

My wife and I saw a 2012 Toyota Highlander on cars.com that was listed at Hi-Line Garage. The car was in superb condition from the views on cars.com and their website. My wife contacted the dealer and Vito(who ended up being our saleperson) was gracious to my wife. He provided answers to all her questions and provided us with a appointment that day to check out the car. When we arrived the guys had pulled the vehicle so that it would not be sold until we had a chance to look at it. We then were introuced to Vito and he gave us and informative tour of the car that left us with little questions before we started the test drive. Thoughout the test drive Vito continued to inform us on features and highlights about the car. The car rode great and the pictures online served no justice to the quality and condition of the vehicle. We arrived back at the dealership and we provided all the information Vito advised we bring with us. Rob and the guys took my trade (which was no even close to the quality of cars they offer) and got my wife and I in the car of our dreams, hassle free. This was by far the best car buying experience I have had in my entire life. I took a whole bunch of cards and vowed to let evryone I ran into and asked about our new car know all about the great customer service and quaility of Hi-Line Garage!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business! It was a pleasure meeting you. We look forward to helping with your vehicle needs in the future! We appreciate you taking the time to share your experience with Hi-Line Garage!