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Hi-Line Autohaus

(1,072 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 695-8614 (888) 695-8614

Reviews

(1,072 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Awesome cars and employees

We just bought our LR4 here and worked with Jimmy! He was awesome and everyone was very friendly! Jimmy helped us from the second we walked in until the car came in and it was a done deal! We love our beautiful Land Rover!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Excellence in dealing with great executive automobiles

Matthew assisted us in purchasing a Lexus SUV. He was great in explaining the different cars we looked at and helped us decide which one best met our needs. He was a great listener and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Place To Buy A Used Luxury Car In Charlotte

If you buy a used luxury car from anyone else in Charlotte, you're paying too much. I know from literally months of research. Their business model is hard to beat the car I got is in excellent condition. I'm very pleased with my purchase. Great staff and great experience. I worked with Asheesh Pathak and would recommend him to anyone. Next time we make a car purchase, I'm going to Hi-Line first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best Place To Buy A Used Luxury Car In Charlotte

If you buy a used luxury car from anyone else in Charlotte, you're paying too much. I know from literally months of research. Their business model is hard to beat the car I got is in excellent condition. I'm very pleased with my purchase. Great staff and great experience. I worked with Asheesh Pathak and would recommend him to anyone. Next time we make a car purchase, I'm going to Hi-Line first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Excellent Experience- First BMW

My experience with Hi-Line were exceptional. The business is awesome as well as the professionalism. Special thanks to Chris Owens and the management staff. Any one looking to buy a top of the line vehicle, please visit this business. I definitely will be back. Claudette, South Carolina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

First BMW

The guys at Hi-Line are great I picked my first BMW 528I Ash help me but when I was ready he was off that day but made sure I got the best service from Matt which was awesome and helpful so if you are looking to get a car soon visit Hi-Line and ask for Matt or Ash

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Altogether my experience was excellent and very pleasant

Glad I came to Hi line garage to get my car. For me I’d say providence lead me there and my experience with them was pleasant. Especially,want to thank Matthew Zelie, he made it so fast & easy and was altogether respectful of my time, decision and choice. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They far exceeded my expectations !

The best luxury car dealership on the East Coast. It was actually a pleasure making a car purchase at Hiline Garage. No wonder they have folks driving hours and flying in to do business here. They leave traditional car dealerships in the dust! I had a phenomenal sales/educator,Rich Bogert working with me and I highly recommend him if you land at Hiline. Who ever says a dealership feels like home? I felt so welcome and relaxed and was processed very quickly. Wish I could give more than 5 star rating!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Love My Lexus

I’m very pleased with the quality of the vehicle and the customer service. We will definitely be back to purchase a car for my husband.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you JaJa Mallory!!!

Thank you JaJa Mallory for you awersome customer service. You went above and beyond customer service to make sure I had a smile on my face. I had so much doubt but you kept movitating me to keep the faith. From the moment I walked in the door to hanging me my new keys to my C-300, you were amazing!!!! We started our journey on a Saturday but was not able to close the deal. We jumped right on it again Monday morning and still we did not closed the deal. My last conversation with JaJa on Monday after that he was going to be off on Tuesday but if something changes to give him a call. While I continued to work on things I needed to take care of. Tuesday morning came and I completed what I needed to do on my end. In the back of my mind, I knew JaJa told me Monday he will be off on Tuesday. So I decided to ride to the car lot and leave a message for him that everything was set on my end. As soon as I pull up in the parking lot JaJa calls me and I expressed to him I was outside. He then proceeded to say “Come in!” “I’m here.” My mouth dropped. I couldn’t believe he came in on his day off to make sure I was ok with everything. I am a property manager and I have a staff of 9 employees. I see customer service everyday. What JaJa did went beyond great customer service. He made sure his customer left with a smile on there face. Thank you JaJa!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.