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Hi-Line Autohaus

(1,081 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(877) 822-8199 (877) 822-8199

Reviews

(1,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Good buying experience

Purnell Wood was attentive, honest and open about the car buying process at Hiline Garage. I would definitely recommend this dealership to others. I would like to see them speed up their process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience!!!

An awesome experience from the initial phone call with Ken Naglitsch to the test drive, appraisal, financing and finally a beautiful car. Everyone was very nice and made sure that I was comfortable and well taken care of. I was in and out with my 2014 BMW 535i in 2 1/2 hours. I would recommend Hi-Line Garage to all of my family and friends. Great Team!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience!!!

An awesome experience from the initial phone call with Ken Naglitsch to the test drive. The appraisal by Darren was beyond my expectations. He truly excelled to help me get the car and price for my budget and financing a beautiful car. Everyone was very nice and made sure that I was comfortable and well taken care of. I was in and out with my 2014 BMW 535i in 2 1/2 hours. I would recommend Hi-Line Garage to all of my family and friends. Great Team!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great prices, great selection and great service

I typically don't write online reviews, this is the first one I have completed in the last 3 years. If you are looking for a late model luxury vehicle this is the first place to look. I spent a week scouring the internet looking for a specific car. I looked at a 250 mile radius and I found the model I was looking for a model year newer with fewer miles than the next best option. The sales staff were incredibly responsive and easy to work with. Their no haggle pricing made that part of the buying experience easy. Worth the 90 mile drive each way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great prices and wonderful service

I spent a week looking for a specific model car online. I looked at a 250 mile radius from Winston Salem, and Hi Line had 2 of that model and both were priced better than anything else. I ended up with a car that was a year newer than I hoped for with fewer miles for the price I had i originally hoped for. The sales process was easy, everyone was helpful. I would recommend starting here if you are looking for a late model luxury car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Exceptional Service!

I recently visited Hi-Line Garage with the intention of "Just Looking" at C-Class and E-Class Mercedes. I must say I was very impressed from the moment I sat foot on Hi-Line's car lot until the moment I drove off the lot in my beautiful Mercedes! Kudos to Purnell Wood for greeting us with a big warm smile and patience of a Saint. This experience was different from any other dealerships I had previously visited where no one wouldn't even come out to greet you or ask if they could help you. Oh well, their loss somebody else's gain. Purnell was very professional, informative and made the process of purchasing a car the easiest I have ever experienced. He definitely went the extra mile and I will suggest my family and friends go to Hi-Line Garage and ask for Purnell. Again thanks . I'm truly enjoying my RIDE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Fantastic buying experience

I worked with Bryan Armbruster at Hi-Line Garage. I cannot speak highly enough of his customer focus, professionalism and knowledge. It was an absolute pleasure doing business with him. I would absolutely recommend Hi-Line Garage to anyone in the luxury pre-owned market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great customer service

My experience with Hi Line was great! Jaja Mallory was very attentive and friendly when it came to finding the right car that suited me. ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mercedes Benz

I had an excellent experience buying my 2014 Mercedes Benz E350 from High Line Garage. I wanted a black car at first and they only had a dark grey one so it took me 3 days thinking until I finalized the deal but the sales person Purnell Wood took all his time to to answer my questions coming in on his day off and staying passed closing time until I was happy with my decision. He never pressured me and I felt after going to Car Max to see what they had to offer I got a much better deal at Hugh Line Garsge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr. Ken

First of all, the cars and the people are superior. We recently drove from Winston Salem to Charlotte to see and review a Mercedes. I was impressed with the customer service. No high pressure sales. Just come in try it and if you like it, let's make it happen. We had our 4 year old with us and Ken was almost like an uncle to him. Affordable and very smooth overall experience. I would recommend this place to anyone who is looking for a nice luxury vehicle. Thanks Ken @ HiLine Garage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.