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Hi-Line Autohaus

(1,069 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 695-8614 (888) 695-8614

Reviews

(1,069 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Darren Robinson is the best!!!

I just wanted to write and let you know what a wonderful experience we had with Hi-Line Garage because of Darren Robinson!! Knowledgeable, excellent customer service, quick to get answers to questions and great communication skills are just a few of his attributes! We bought a Mercedes GLK last Saturday and his assistance made it a smooth and personable experience!! His expertise with the car and his honest communication was just what we needed! By the time we left we felt like we were part of the family at Hi-Line!! Thank-you Darren for your expert care of us and our buying experience!! We will be back!!! Gale and Jalal Adouli

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Joe was, straight forward and very helpful.

Joe was very straight forward with me and doesn't waste unnecessary time. I had limited time to decide, but he was very helpful. I would recommend many people to this dealer. Thank Joe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Loweryrn

Darren Robinson, make buying my car very easy! Just an excellent experience! Enjoying my BMW 528 thanks again Darren Robinson!! Hope to see you in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for providing your valuable feedback Amy, we are pleased to hear that you had such an enjoyable buying experience! Hope you are enjoying your new ride & look forward to doing business with you again in the near future!!!

Excellent customer service!

Darren Robinson, make buying my car very easy! Just an excellent experience! Enjoying my BMW 528 thanks again Darren Robinson!! Hope to see you in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2014 Lexus ES350

Happy customer.. Sale person very patient and understand what I was look for the best car in this dealership. Thank you...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for providing your valuable feedback, we are pleased to hear that you had such an enjoyable buying experience! Hope you are enjoying your new ride & look forward to doing business with you again in the near future!!!

Positive Buying Experience at Hi-Line Garage

I recently visited Hi-Line Garage to trade in my 2011 Mercedes Benz GL550. Hi-Line Garage had nothing but high-end used vehicles on the lot. The original vehicle I was interested in was sold while I was in route to Charlotte but fortunately Hi-Line had another vehicle that was just right, a 2014 Mercedes Benz GL450. Ken, Joe, Rob and the entire Hi-Line Garage team were all very professional and I'm very pleased with my purchase. Thanks to Cars.com for helping me find the right used vehicle at Hi-Line Garage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for providing your valuable feedback Chad, we are pleased to hear that you had such an enjoyable buying experience! Hope you are enjoying your new ride & look forward to doing business with you again in the near future!!!

Jimmy Wilkins, Salesman at Hi Line Garage

I first reviewed my Mercedes Benz on line and was happy to see it was exactly as shown at the dealership. My Salesman, Jimmy Wilkins, was excellent. His profound knowledge of the vehicle, affable personality and outstanding professionalism made my experience at Hi-Line Garage great! In my view, Jimmy Wilkins should be listed as a"Perk" for purchasing a vehicle from Hi-Line Garage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback Ruth, we are happy to hear that you had and enjoyable buying experience!

A Hidden Gem!

I found Hi-Line Garage through my insurance companies car buying service - I'm glad I did! Nick was fantastic! I was given plenty of time to look over any and every vehicle without pressure or without someone shadowing me. Once I decided on a car to look closer at, Nick was exceptional at answering questions, providing info, and allowed a very "spirited" test drive. Once I made the decision to purchase, the paperwork was minimal. In fact, paperwork from start to finish took about 20 minutes! They even gave me more than I expected for my trade-in vehicle. I've found the place where I will but all my cars from now on! This place is a real hidden gem! You WON'T be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Satisfied Customer

This dealership has an excellent selection of quality cars. Joe Scarpino reacted very promptly on my inquiries about the car. He went above and beyond to help me get into the vehicle I wanted. I am very satisfied with the vehicle, the dealership, and the service I recieved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A Hidden Gem!

I found Hi-Line Garage through my insurance companies car buying service - I'm glad I did! Nick was fantastic! I was given plenty of time to look over any and every vehicle without pressure or without someone shadowing me. Once I decided on a car to look closer at, Nick was exceptional at answering questions, providing info, and allowed a very "spirited" test drive. Once I made the decision to purchase, the paperwork was minimal. In fact, paperwork from start to finish took about 20 minutes! They even gave me more than I expected for my trade-in vehicle. I've found the place where I will but all my cars from now on! This place is a real hidden gem! You WON'T be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback John, we are pleased to hear that you had and enjoyable buying experience! We strive on making our customers happy, and it is nice to hear we succeeded in doing so! Enjoy the new ride :)