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Hi-Line Autohaus

(1,069 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 695-8614 (888) 695-8614

Reviews

(1,069 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Buying a used car from Hi-Line Garage

Joe at Hi- Line Garage could not have been better. He was very professional and made the buying of a used car a great experience. I will definitely be coming back for my next car deal. Thank you Joe for making this so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback Lyn, we are happy to hear that you had and enjoyable buying experience!

Stellar!!!

I highly recommend Hi-Line Garage to anyone seeking a high-end pre-owned vehicle! Darren was fabulous from beginning to end. I began speaking to him a day prior to my 3.5 hour drive to Charlotte and immediately felt at ease with him. He gladly did a walk around via phone for me when I questioned the cosmetic condition of the car I was interested in. I was running late for the appointment I set with him yet he nearly broke his neck to make sure I was taken care of as soon as possible. He was honest, friendly, and a pure joy to be around. I left with the car of my dreams and felt like everyone there did everything they could to make my experience a positive one. Every car there is in immaculate condition. After much research, I can say with certainty nobody in NC can touch their customer service, pricing, or quality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Stellar!!!

I highly recommend Hi-Line Garage to anyone seeking a high-end pre-owned vehicle! Darren was fabulous from beginning to end. I began speaking to him a day prior to my 3.5 hour drive to Charlotte and immediately felt at ease with him. He gladly did a walk around via phone for me when I questioned the cosmetic condition of the car I was interested in. I was running late for the appointment I set with him yet he nearly broke his neck to make sure I was taken care of as soon as possible. He was honest, friendly, and a pure joy to be around. I left with the car of my dreams and felt like everyone there did everything they could to make my experience a positive one. Every car there is in immaculate condition. After much research, I can say with certainty nobody in NC can touch their customer service, pricing, or quality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback Katrina, it was a pleasure doing business with you, and we look forward to seeing you in the near future when you decide to purchase your next pre-owned vehicle!!!

Tanzy Wilson

The MOST un organized place I've EVER been. The salesman I had an appointment with was NOT there. The salesman who helped me DID NOT KNOW WHERE TO START THE CAR! Really! He did not know where to start a Masarati. The furniture is from Goodwill. I would not suggest this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Hi Line Garage

I have nothing but respect for the entire staff of the Hi Line Garage. Everyone was very professional and caring. This was a fantastic dealership experience. There was no pressure during any aspect of my time spent at the dealership.Usually when I pull into a dealership, the salesperson run over each other trying to be first to throw their sales pitch at me. At Hi Line Garage there were no salespersons being pushy or trying to get me interested in something I had no interest in. Marc Rector is the salesperson I had conversed with prior to driving over 100 miles to the dealership. When I Arrived, I knew this would be a different experience. I was met with a smile, a hand shake, and asked "how can I be of help". Marc is awesome! There was no question that I asked that went unanswered and he was superbly knowledgeable regarding the vehicle I was interested in. This was a fantastic car buying experience and there were no promises made that were not kept. Marc Rector is to be commended for his positive attitude, knowledge, and professionalism that I believe was above and beyond any salesperson that I have ever been involved with in my 80 years of life on this planet! Thanks for everything HiLine Garage and a special thanks to Marc Rector for making my buying experience a genuine pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback Roger. It brings us great pleasure to hear such kind words from one of our customers. It was a pleasure doing business with you & we are happy to hear that you had and enjoyable buying experience!! Look forward to seeing you in the near future :)

Class act!!!

Nick is great and very thorough! We came in a few months ago to browse and knew we would be coming back to do business with Nick! It was as if we were old friends! He really makes his customers feel special! This is no ordinary car dealership! We also love the no haggle price! Can't say enough good things about this dealership or Nick!!! Luxury at its best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your valuable feedback, we are happy to hear that you had and enjoyable buying experience! Hope you are enjoying the new ride!!!

Hi line garage

Hi line garage was outstanding! Marc went above and beyond to make sure I purchased the vehicle that was the right fit. He was very knowledgeable and wasn't pushy at all. After Marc showed me my options and I chose the perfect vehicle, the process was absolutely painless. It was so quick and professional and I felt like family by the end of it. I would highly recommend Marc rector at hi line garage to anyone that is looking for the perfect car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback Honour, we are happy to hear that you had and enjoyable buying experience!

Best Experince Ever!

I've purchased a lot of cars in my 45years of life, this is hands down the greatest car buying experience I have ever had, and I've had some pretty good ones. First off, Nick (the greatest car salesman to ever walk the earth) did as much as he could to take care of everything up front with me via phone and email in an effort to handle all of the preliminaries. Which is golden because my job doesn't allow me much spare time. Once we settled as much as we could I went to the lot during my lunch break. By the way we were received upon arriving to the lot you would've thought were buying 3 cars cash! They made us feel like we were royalty, without even knowing the purpose of our visit! Within 42 minutes I was leaving with our new BMW. 42 MINUTES!! And the finance manager (great guy) kept apologizing about taking so long!!!!! Not to mention the car was flawless and listed so far below book I didn't even bother haggling. If your looking for a great car buying experience look no further than Hi Line Garage, and ask for NICK!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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2013 BMW 335i

I recently purchased a 2013 BMW 335i from the guys over at Hi-Line Garage at the Independence location in Charlotte, NC. I recieved great service and the guys over there were very helpful every step of the way. I am happy with my new vehicle and I will definitely be returning in the future and recommending my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the essential feedback Erick, it's always nice to hear we had another pleased customer, it was a pleasure doing business with you & enjoy the new ride!!!

BMW 335i

I recently purchased a vehicle from the guys over at Hi-Line Garage in Independence and was satisfied with the customer service I recieved. They were friendly and very helpful. I will definitely be returning in the future and recommending my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.