Reviews
After taking their word that the check engine light meant
After taking their word that the check engine light meant we needed to replace the engine for $20k, and days later they added a clutch cylinder (that was one year old) to the repair, went to pick it up and the convertible t op didn't work. They tried to blame us. We took their word what we needed to do but somehow now we're lying. They cannot seem to find out what is wrong with the convertible, have had it 10 days. We keep ubering to pick up the car (when they say it's done) and then find out it really isn't fixed. How hard is it to try the convertible to see if it works! I'll update tomorrow if we get the car back and it's fixed. They've had the car 4 weeks for the engine, clutch, and convertible top. 6 uber trips, time off work ... because they keep thinking it's fixed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
So, the general manager didn't call, as I asked, when I left a phone message. The car was not repaired today.
Everyone was so warming and welcoming.
Everyone was so warming and welcoming. Triston made my visit efficient and enjoyable! I would recommend this dealership to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We bought our 2023 Tahoe at Carl Black in Kennesaw GA.
We bought our 2023 Tahoe at Carl Black in Kennesaw GA. I drive an hour to the Nashville location to have my Tahoe serviced here. Great service department representatives. Easy to get an appointment. Nice waiting area too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tristan was very helpful and patient throughout my entire
Tristan was very helpful and patient throughout my entire experience. He explained the process and was able to fulfill all my must haves.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service he got me approved.
Great service he got me approved. He got me the car that I want. I recommend him to a lot of people as service was excellent. I will give him 100%.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone at Carl Black took excellent care of us and took
Everyone at Carl Black took excellent care of us and took the time to address all of our concerns. From the time of my first inquiry until the time we left with the vehicle (which was a lot of back and forth) everyone was helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
He is great and really helpfull.
He is great and really helpfull. We have bought 10 cars with his help. Recommended 100%
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excelente persona, nos ayudó en todo durante el proceso,
Excelente persona, nos ayudó en todo durante el proceso, fue nuestro traductor en el cierre y estuvo siempre pendiente de nosotros
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tristian Moreno has always been a huge help when it comes
Tristian Moreno has always been a huge help when it comes to buying cars for me and my family. He recently helped my dad find a Silverado at a great price, making the whole process smooth and stress-free. His knowledge, honesty, and dedication to getting the best deals are unmatched. If you’re looking for someone you can trust to help you find the right car, Tristian is the go-to guy. 5 stars all the way—thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At 53 years old, I’ve purchased many vehicles throughout
At 53 years old, I’ve purchased many vehicles throughout my life, but my experience with Triston Moreno at Carl Black was truly exceptional. From start to finish, Triston was the epitome of professionalism, courtesy, and expertise. His knowledge and dedication made the entire process seamless and enjoyable. Traveling over 100 miles to purchase our 2024 Equinox was well worth it, thanks to his outstanding service. If you’re looking for a top-tier, professional salesperson, look no further than Triston Moreno at Carl Black. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car