Carl Black Chevrolet

4.6
(428 reviews)
Visit Carl Black Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
New (877) 372-5736 (877) 372-5736
Used (855) 724-9445 (855) 724-9445
Service (855) 204-6202 (855) 204-6202

Reviews

4.6
(428 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Carl Black Chevrolet from DealerRater.

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5.0

Service

Great service. It wa prompt and professional. My rep guy Zach provided great experience that kept me informed.

5.0

Audi A4 purchase

I worked with Triston and he was great to work with. I would highly recommend asking for him when you get ready for your next car.

1.8

Horrible experience. This is my mother’s car and she has...

Horrible experience. This is my mother’s car and she has cancer and is completely stressed out now and scared to drive her own car. First repair — unskilled mechanic supposedly left a connection loose. Service rep was so cavalier about everything. Mechanic mishap could have put my mother’s life in danger on the highway. Had to demand to have it towed back to dealer and demand a loaner car. Never offered refund. After second repair, car now making a cracking noise. Should have checked out awful reviews of this dealership first. And in the midst of a global pandemic not ONE staff person in dealership worn a mask and I was there at least three different times during all the mishaps. And how can this dealership demand customers wear masks and not one staff person wears a mask. How can cam service rep and that mechanic live with themselves with how they put my mother’s life in danger? I just don’t know what to do now. Overall, they are crooks and a dangerous dealership.

1.0

Made an apppointment 2 weeks ahead of time for 7am this...

Made an apppointment 2 weeks ahead of time for 7am this morning april10 for oil change and battery check.Got there the guy workin counter by himself said he couldn't find appointment and it would be 2-3 hour wait.Got keys and left.I have been withcarl black since 2005 when I bought my Impala and never had a problem until this morning.I'm a little skeptical in re-scheduling tho this is the only place my car has been serviced..any othher time I'd give you a 5 but after this morning,not so high..thank you

Dealer response

Ken, My name is Lewis Whitener and I am the Business Development Manager here at Carl Black. I wanted to reach out and let you know that I am very sorry that we left you less than satisfied with your visit on the 10th. We pride ourselves in taking care of our customers, especially our long term customers. Not to make an excuse, but to simply give a small explanation to hopefully help you understand what happened. On March 28th we moved to a new software system to better handle our customers. We are in a little bit of a learning curve and obviously we dropped the ball with you. Please give us the opportunity to regain your trust and I believe you will see a marked improvement. Again, thank you for your past business and we hope to continue working with you in the future.

5.0

Triston was very friendly and helpful! He was able to...

Triston was very friendly and helpful! He was able to get the vehicle I wanted at the price I wanted! He was great to work with!

5.0

Joel was very helpful and good at keeping in contact with...

Joel was very helpful and good at keeping in contact with me about the car I was inquiring about. After making my final decision he also gave me tips, and other advice about my vehicle after the purchase. Very happy spirited guy.

5.0

Ahin serviced my gas cap, was very quick and friendly. I...

Ahin serviced my gas cap, was very quick and friendly. I didn’t have to wait around as soon as got there I was able to pull right in to get my service done

5.0

The best customer service I have ever had buying a car!!!...

The best customer service I have ever had buying a car!!! Would highly recommend to my friends. Ben Smith and Jimmy Howell are just awesome.

4.7

Carl Black Chevrolet makes a person feel comfortable...

Carl Black Chevrolet makes a person feel comfortable doing business with them. Mike Curran does a good job as a salesperson. Friendly, intent on providing the needed information.

5.0

I used this site to find a dealership away from my post...

I used this site to find a dealership away from my post and they did not disappoint. Sterling Jones worked with me for a few days until I was comfortable with what I wanted. When I purchased my vehicle it couldn't be detailed that day but he had me come back the following week and not only did he detail it for me but he even refilled my tank! Definitely look at Carl Black Chevrolet for your future car purchases!