Reviews
Service surpassed our expectations, leading to a great
Service surpassed our expectations, leading to a great deal. Their attentiveness and dedication made sure we found exactly what we were looking for.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tristan was an incredible service through this process.
Tristan was an incredible service through this process. I was looking to buy out my lease and he made this process seamless & efficent. We all know the car dealership horror stories - this was quite the opposite. It was pleasant, quick, and helpful. Tristan is very communicative, helpful & has a great head on his shoulders.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I spoke with Kiante over the phone before coming into the
I spoke with Kiante over the phone before coming into the showroom because I had a unique set of circumstances and didn't want to waste anyone's time if I was not a candidate for a new vehicle. Kiante set my mind at ease, welcomed me, listened and truly heard my story, and worked with me to explore my options. I am so pleased to say that nearly six months later, I still feel lucky to have had Kiante in my corner to assist me in my purchase of a Chevy Trax. My vehicle is a pleasure to drive and I am grateful for the exemplary customer service from every staff member I engaged with at Carl Black Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best sales person I ever met did very good for my first
Best sales person I ever met did very good for my first car. Great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Absolutely outstanding experience with Triston Moreno!
Absolutely outstanding experience with Triston Moreno! He delivered my BMW with the best attitude and professionalism I've ever encountered. I traveled all the way from Ohio, and out of all the car salespeople I've dealt with over the years, Triston was the only one who truly impressed me. His knowledge, courtesy, and dedication to customer satisfaction are unmatched. If you're in the market for a vehicle, Triston is the guy you need to see. Five stars all the way!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Don't get me wrong, Carl Black mechanics are really good
Don't get me wrong, Carl Black mechanics are really good but the customer service advisors could use some skills training. Zack has a problem with providing customer service since he won't return phone calls or communicate with the customer. Then he had the nerve to say it was bad information from the customer. No, the customer gave him the information, he is the one that did not call the customer back with the new updates; like, no we don't have your car. Zach could not spend two minutes to return a call to the customer and say the car was not received from the tow truck driver. In a two hour timeframe he could not call the customer and advise the car was missing. That is not customer service, that is incompetence.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Triston, is a great salesman, no xx negotiations.
Triston, is a great salesman, no xx negotiations. I said what I wanted and he was able to work with his manager to get it done. No back and fourth. Good communication thought out the process and follow up after the sale. I recommend Triston
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Triston, Angelo! We're delighted to hear that he provided excellent service and made the car buying process smooth and efficient for you. Good communication and follow-up are key, and we're glad to know that Triston excelled in these areas. We'll be sure to pass along your recommendation to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope you're enjoying your new purchase!
2023 Traverse
Needed a new battery, they replaced and a daytime running light they had to order. After replacing the battery the bright lights were turning on and off by themselves and the switch would not turn them off
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I received a great costumer service when I been there the
I received a great costumer service when I been there the agent explain very clearly and nice
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience, Daniel! We're glad to hear that you received great customer service and that the agent explained things clearly and nicely during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to serve you again soon!
Triston was very helpful through out my whole process of
Triston was very helpful through out my whole process of going from leasing to buying my car outright.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Brendan! We're thrilled to hear that Triston provided helpful assistance throughout your transition from leasing to buying your car outright. It's great to know that he supported you every step of the way. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope you're enjoying your car!