Reviews
My best experience buying a car thus far.
My best experience buying a car thus far. I came in with a lot of concerns and questions- not one was minimized or unanswered. I really appreciated Triston’s willingness to let me fall in love with the car on my own rather than pushing a deal in my face. It left me feeling satisfied with my purchase. 1 week later, still no buyers remorse! I was sold a great car with a good price and better mileage. Thank you, Carl Black!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Please be aware and go somewhere else for your services.
Please be aware and go somewhere else for your services. They kept my truck for a week for a simple oil change and tire rotation. Also to repair the port for the gps device and a couple of simple firmware updates to the system. And to possibly find a grinding noise when I start the truck. I had to finally tell them that I had to have my truck back. When I got it, the oil life wasn’t reset and they said they weren’t able to rotate the tires due to tread wear. Who knows if the oil was even changed. Did the two updates, couldn’t find the cause of the grind sound, didn’t fix gps port but claimed they did. Basically kept the truck for a week and maybe got the oil change done, who knows? Also they threw everything from the back seat to the front seat and left the entire cab in a mess. I have no idea why they would’ve even needed to get into the back cab. This was the first and last time ever using them. A total joke repair shop!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Triston is an honest and straightforward salesman.
Triston is an honest and straightforward salesman. He prioritizes taking care of his customers even after the sale is made. He made our car buying process easy and answered all our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was so warming and welcoming.
Everyone was so warming and welcoming. Triston made my visit efficient and enjoyable! I would recommend this dealership to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We bought our 2023 Tahoe at Carl Black in Kennesaw GA.
We bought our 2023 Tahoe at Carl Black in Kennesaw GA. I drive an hour to the Nashville location to have my Tahoe serviced here. Great service department representatives. Easy to get an appointment. Nice waiting area too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tristan was very helpful and patient throughout my entire
Tristan was very helpful and patient throughout my entire experience. He explained the process and was able to fulfill all my must haves.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service he got me approved.
Great service he got me approved. He got me the car that I want. I recommend him to a lot of people as service was excellent. I will give him 100%.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone at Carl Black took excellent care of us and took
Everyone at Carl Black took excellent care of us and took the time to address all of our concerns. From the time of my first inquiry until the time we left with the vehicle (which was a lot of back and forth) everyone was helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excelente persona, nos ayudó en todo durante el proceso,
Excelente persona, nos ayudó en todo durante el proceso, fue nuestro traductor en el cierre y estuvo siempre pendiente de nosotros
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
He is great and really helpfull.
He is great and really helpfull. We have bought 10 cars with his help. Recommended 100%
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
