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Modern Nissan of Concord

(3,446 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (855) 829-0238 (855) 829-0238
Used (866) 375-6095 (866) 375-6095
Service (866) 375-6212 (866) 375-6212

Reviews

(3,446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Modern Nissan of Concord from DealerRater.

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Gil gave fantastic customer service, selling us a car.

Gil gave fantastic customer service, selling us a car. Great dealership. Will come back to buy another car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Anne, for your kind words! We're thrilled to hear you had a fantastic experience with Gil at Modern Nissan Of Concord. Your satisfaction means a lot to us, and we can't wait to assist you again for your next car purchase. See you soon! Sincerely, The Modern Nissan of Concord Team

I met with Doug Ford, Mr exhibited exceptional customer

I met with Doug Ford, Mr exhibited exceptional customer service, professionalism as well with patience and accurate information regarding the vehicles I was interested in. Due to his professionalism and friendly customer services which became a great factor in me purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your wonderful review! We're thrilled to hear that Doug provided you with exceptional customer service at Modern Nissan Of Concord. His professionalism and knowledge truly make a difference, and we're glad he could help you find the right vehicle. We appreciate your business and hope to see you again soon! The Modern Nissan of Concord Team

Mostly, the SALESMAN!

Mostly, the SALESMAN! He was polite, professional and extremely knowledgeable! He asked what we were looking for and showed us two different vehicles...both very nice. Took the first for a test drive. But before we did that, he went through all of the features of this vehicle. He knew everything about both vehicles. So unusual...in fact we have never had a salesman know everything and be able to answer every question without checking with someone or referring to a book. It was a great experience. Because the paperwork takes so long, the salesman offered us the opportunity to come back at a time convenient for us, and he would go through in detail every option, feature, bell and whistle on the vehicle. We did that today and once again he was able to answer every question. THANK YOU STAN!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Bonnie! We're thrilled to hear about your positive experience with us at Modern Nissan Of Concord. It's wonderful to know that Stan provided you with such exceptional service and was able to answer all your questions about the vehicles. We appreciate your kind words and hope you enjoy your new vehicle. Please come back and see us anytime! Regards, The Modern Nissan of Concord Team

Jordon Gooding my Service Advisor was very thorough and

Jordon Gooding my Service Advisor was very thorough and helpful answering all my questions.Jordan told me it would take about one hour and he was right. Awesome experience working with Jordon Gooding!He even had them run my 2019 Nissan Pathfinder through the car wash! Great Job Jordan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Claude, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. The Modern Nissan of Concord Team

they found the issue and work with me on the best price

they found the issue and work with me on the best price for me to the repairs done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

John, thank you for taking the time to write this wonderful review about our service department. WE are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us and we look forward to your continued business! The Modern Nissan of Concord Team

Great customer service.

Great customer service. The salesman was very considerate and professional. The buying process was quick and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We're thrilled to hear that you had a great experience at Modern Nissan Of Concord. Our team strives to provide considerate and professional service, and it's wonderful to know that the buying process met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Regards, The Modern Nissan of Concord Team

Our salesman Henny was a dream to work with!

Our salesman Henny was a dream to work with!!! He answered my questions honestly and was not pushy in the least. I bought the car I came to look at for a great price and couldn't be any happier with the outcome. Everyone we had interactions with were very polite and friendly, but working with Henny was the best part of the visit! Thank you Nissan of Concord-I am one happy customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that Henny provided you with such a positive experience at Modern Nissan Of Concord. It’s great to know you found the perfect car at a great price and that our team was polite and friendly throughout your visit. We truly appreciate your feedback and look forward to welcoming you back in the future! Regards, The Modern Nissan of Concord Team

It was such a low pressure experience.

It was such a low pressure experience. I was treated with respect and Doug, the salesman listened to what I had to say and matched me with a car I really like.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Pamela, for your wonderful review! We're thrilled to hear that you had a low-pressure experience with us at Modern Nissan Of Concord. It's great to know that Doug was attentive to your needs and helped you find a car you truly like. We appreciate your feedback and look forward to serving you again in the future! The Modern Nissan of Concord Team

Bobby was so easy to work with.

Bobby was so easy to work with. I told him my concerns and he was able to get everything addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Amanda. thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Bobby made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. The Modern Nissan of Concord Team

Friendly knowledgeable service wirh Bobbie, and

Friendly knowledgeable service wirh Bobbie, and excellent wait time experience didn't take long ay all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gloria, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. The Modern Nissan of Concord Team