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Queens Auto Mall of Jamaica

(2,138 reviews)
Visit Queens Auto Mall of Jamaica
Sales hours: 9:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 11:00am–6:00pm Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2017 consumer dealer award
(888) 887-4707 (888) 887-4707

Reviews

(2,138 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Queens Auto Mall of Jamaica from DealerRater.

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Avoid them by all means !

Avoid them by all means !!! The told me a price and when I came the changed the price from 11k out the door price to 16k . Absolute madness!!! A sales person actually confirmed the initial price the told me on phone when I arrived. As soon as an Indian look guy who said he was the finance guy came the price out the door price for the car went from 11k to 16k. Don’t waste your time and money. Don’t think you’re smarter than the people leaving bad reviews if not you will learn the hard way. By the way I drove all the way from New Jersey just to experience this foolishness in New York.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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I should have looked at the reviews before driving an

I should have looked at the reviews before driving an hour to this place. The price online is not the asking price. They changed the price up $4000. When you get there. They will tell you that’s the price they put assuming you will put 4000 down and finance the rest. Total xx just to get people in the door. And then the sales person said hey I’m just telling you front. I responded telling me upfront is when I look at the price online. Total scam. Don’t waste your time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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VERY deceptive pricing!

VERY deceptive pricing! I drove 2 hours to see a 2018 Audi Q5 that they have priced at 14500 on cars.com. Called to verify! Nowhere on the site is there another price listed. Upon arrival and after looking at this vehicle and starting paperwork, magically a price of $18999 comes out of nowhere. Absolutely TERRIBLE don"t EVER consider that place!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Hello to the next potential buyer, I would like to

Hello to the next potential buyer, I would like to forewarn you! If you are traveling a long distance to come to this dealership because you are under the impression that you have possibly found a good vehicle at a good price; I am advising you to think again. I spoke to someone at the dealership prior to going; explained to them, I would be traveling over 2 hours to their dealership to see this particular vehicle only and to first let me know if it is still available and secondly which is extremely important, is it anything wrong with it???? I was asked to hold on for a couple of minutes and then told the vehicle is there and in working condition. Ok, I take the 2 hour drive and I get to look at the vehicle then I decide I’ll take it for a test run the Salesperson tells me: WE ARE NOT ALLOWED TO SELL THIS VEHICLE BECAUSE IT DID NOT PASS INSPECTION…. Are you kidding me? I just spent time, gas, and money on tolls just to be told this. I do not want this to happen to anyone else traveling to this dealership. My advice to you would be find a reputable dealership somewhere else who value potential clients time and money. The good news is. I was able to do just that and found the perfect vehicle which was reasonably price the same day!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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VERY deceptive pricing!

VERY deceptive pricing! I drove 2 1/2 hours to see a 2014 Audi S5 Cabriolet that they have priced at 11,999 on there website. Nowhere on the site is there another price listed. Upon arrival and after looking at this vehicle and starting paperwork, magically a price of $17999 comes out of nowhere. Absolutely TERRIBLE!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My experience with this place is absolutely horrible,

My experience with this place is absolutely horrible, I’ve had my car 11 months yup stopped working and paid extra for warranty and no call back for over 30 days!! Paying out of pocket for towing and still nobody can help, call office hung up on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They play games, the price online isn’t the actual price.

They play games, the price online isn’t the actual price. At the dealer they will tell you it’s the auction price , although they aren’t auction anymore. Many games with vehicles with a lot of problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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ABSOLUTE xx!

ABSOLUTE xx! Not a dealer , listing cars to auction not sell listed price . Take your business elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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SCAM.

SCAM. THIS IS NOT A DEALERSHIP; THIS IS AN AUCTION SITE. The "price" listed is the "starting bid", and the bidding is kept open for an indefinite period of time until the "List Price" (which is WELL over market value) is met. I called ahead to verify the car was available, verify the price, and ask about the EV tax credit. I was assured by "Leyla" that "the price is the price" and the car was in stock, and encouraged me to make an appointment for a test drive. I drove OVER AN HOUR with a check for a down payment and financing in hand, but when I got there I found out that "Leyla" isn't a real person. I was handed off to the next available salesperson, and then I was led to the car which was parked SIX CARS DEEP. I asked how I was supposed to drive it, and the salesman, "Pete", said "let's see how the financing goes". When I told him I would buy it if I could drive it, he told me that's not how that works and I'd have to bid and wait for the bidding to close whenever the "List Price" is met. I was furious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Scame.

Scame. Worst delar ever. I asked several time over phone if there is any hidden fees but they told me no fees. When i went there for the car they literally increased the price from 16k to 20k.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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