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Queens Auto Mall of Jamaica

(2,141 reviews)
Visit Queens Auto Mall of Jamaica
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 11:00am–6:00pm Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2017 consumer dealer award
(888) 887-4707 (888) 887-4707

Reviews

(2,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Queens Auto Mall of Jamaica from DealerRater.

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Fake and cheat, 4000-5000 more than online list price.

Fake and cheat, 4000-5000 more than online list price. not recommend this dealer to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Deceptive advertising, show cars on carvision with old

Deceptive advertising, show cars on carvision with old information. Upon checking CarFax found the vehicle had 30,000 more miles than advertised. Total fraud!! Don’t bother contacting them, you won’t get a true answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. Please reconsider your review as I believe you are mistaken. We do not advertise our inventory on Carvision and all of the odometer readings we report are true and accurate within a few miles of the current reading. We also post pictures of the odometer reading for every vehicle as an additional form of verification for our customers. Moreover, it is possible that there was a clerical and temporary odometer mistake made on Carfax that was corrected. Regardless, our listings are extremely accurate and for any additional concerns, our team is highly responsive via phone, call text, or DM.

SCAMMERS

This guy's just wants to joke around with people , they ask's different price online when you go to talk in person they start's "no sorry the app dosent show's the other price but we will take care for you" 4.000 above the price basically THIEVES my recommendation do not ever go to this auto sallon they are all scammers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Shady business practice

Shady business practices. Porsche Taycan listed for $124k online. End up talking to someone and they told me the price is $144k with some “justification” to why the price is different. Enjoy sitting on this car for another several months.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Would not stop harassing me with calls after I repeatedly

Would not stop harassing me with calls after I repeatedly them I was no longer interested in the vehicle, and then eventually had bought another vehicle. Had to block them and even then got calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excelente

Mi esposo fue a Queens auto mall creía que no iba a conseguir financiar un carro, la señorita jesica prontamente lo atendió y consiguió que saliera manejando su nueva SUV lo mejor fue que el vehículo salió asegurado y con placas y la registracion, no tuvimos que hacer nada más que esperar por el procéso

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Mr. Huan is a good and friendly

Mr. Huan is nice and friendly sales person, tried to show all the cars I was looking for. Prices on the web are not for any indiviual customer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service, but Dishonest Price Listing

Lots of cars option and Jessica was very kind and not rushing. She did not try to push any cars onto me, she was more than happy to show us every car possible. So the service was very outstanding. But unfortunately whatever price they have listed here on Cars.com is not the outdoor price, matter of fact, it is off by few thousands. In my case, a 2020 SUV w/ 35k Mileage was listed for about $23k, but in order to get that price you'll have to put down $5k dollars in order get the $23k "Financing Promo". This is a common strategy in many 3rd party dealership. I advise you to call before arriving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Deceptive, crooked business practices

They presented a 2011 bmw 535 for the price tag of 7k. I referenced prior reviews and questioned them on real price of the vehicle because time is very valuable to be wasting it on dishonesty. A rep finally told me that the price will go up to 12,500 after the completion of the paperwork. The most disturbing thing about is , that they are trying to sell salvaged vehicles at a rate that’s above clean title cars and have this sale tactic that drags people in just to waste your time or pressure you into buying. Horrible business practices Do Not waste a second on these people because many of us have already and I am beyond upset.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
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Don’t waste your time. Prices online are made up.

Fake prices, don’t waste your time. Car I went to see was priced 8k more at the dealership. They also try and run your credit before you even look at a car. They are Not willing to negotiate or work with you. Also the car had 4 different tires and 2 had bubbles in them. I was told that’s “normal”. Shop elsewhere, you’re wasting your time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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