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Queens Auto Mall of Jamaica

(2,141 reviews)
Visit Queens Auto Mall of Jamaica
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 11:00am–6:00pm Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2017 consumer dealer award
(888) 887-4707 (888) 887-4707

Reviews

(2,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Queens Auto Mall of Jamaica from DealerRater.

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Ask for Yesica

Amazing customer service from Yesica, Thank You!!!! We got the car we wanted, We are really Happy with the attention we received, will be recommending our friends to Queens Auto Mall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Don't recommend. !!!!!

I made a reservation with Chris to see the car(2019 GLE 43 AMG coupe) and went to the dealer. The salesman said online price $47950 is the wholesale price and the retail price they can give me is $59,000 They think I'm a fool.I complained about this price than the dealer kicked me out, saying,"If you don't do the paperwork first, I can't adjust the price," and "I'll not sell the car to you. No deals!!!" Ridiculous!!! don't recommend. worst service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
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Amazing customer service skills

Jessica is very professional, She is the right sales representative for all your car inquiries! Whether you are in the market looking to purchase, finance, buy here Pay here or if you need information regarding the process Ask for HER

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stop wasting people time and posting fake price

Absolutely worst experience ever. I am shopping for a vehicle that I plan to purchase today and when I inquired about the one listed for $27,980 a reasonable amount and aligned with the other dealers with similarly equipped vehicles with the same options and mileage. they told me the vehicle price listed does not include a finance fee of $7015. I told them I am paying cash and they said they will sell for cash but I will still have to pay the over 20% finance fee as that is how they make money. I saw the price online and then I drove over on hour to hear that xxxxxxxx you don’t do business like that that’s how you’re scamming people just put your full price online so you don’t have to waste peoples time .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer

Nice inventory nice experience Ask for Dolores very patient and kind service. Many cars for choose. They help me a lot and made easy all the process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership, Great People

First time buyer, decided to give this dealership a try and i gotta admit, i have NO regrets!! These guys are fantastic! My guy Will hooked us up !! the process took a while but the wait was worth it. Will was very helpful throughout the entire process excellent person, i highly recommend him. If u got wheels to buy Will's the guy !! lol. Customer service and atmosphere at this dealership is very pleasant. Manager Mike was great to say the least, Gus got us covered with our Insurance, so we good over here. My wife and I left with 2 cars. She left with a CR-V and i took the Bimmer. Check them out today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Muchisimas Gracias Jessica

Mi Esposo y yo tuvimos el placer de Conocer a Jessica quien nos ayudo en todo momento nunca nos dejos olos y con duda, compramos nuestro primer vehiculo y volveremos acomprar el segndo en el futuro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dolores was very helpful and had the knowledge about the

Dolores was very helpful and had the knowledge about the vehicles her customer service was very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Queens Auto Mall is the place to shop for a car

Amazing Costumer service, we came in looking for a vehicle and finance options Jessica did not just show us Her inventory but made us feel welcomed and gave us everything we needed to get our first car, we are definitely coming back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Muneer was a great help in helping me get my dream

Muneer was a great help in helping me get my dream machine he was very accommodating to my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.