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Motorcarsonline.com Lansing

(879 reviews)
Visit Motorcarsonline.com Lansing
Sales hours: 10:00am to 4:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(517) 507-5246 (517) 507-5246

Reviews

(879 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motorcarsonline.com Lansing from DealerRater.

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Michael was fantastic, he walk up to us and what we where

Michael was fantastic, he walk up to us and what we where looking and told him the red challenger and he said it is Kalamazoo and that he would get it to lansing for us, and I come back and that's all she wrote... it's mine now and we are over the top in love with this car it is a fantastic car... Michael great job!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Motorcar is the best dealer I will recommend to anyone

Motorcar is the best dealer I will recommend to anyone who wants to buy car they approved and finished everything for 2 day with no issues thank you motorcar dealer appreciated everything they welcome you like family

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Motorcars of Lansing for your vehicle needs! We're thrilled to have been part of your journey and look forward to serving you again in the future. Enjoy your new ride!

2nd time buying a vehicle from them.

2nd time buying a vehicle from them. Great experience, Tommy was great to work with and I will be working with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Motorcars of Lansing! We're honored to have helped you find the perfect vehicle, and we're always here for any of your future automotive needs.

Bought my truck site unseen.

Bought my truck site unseen. Kat was great to work with. Love my new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Motorcars of Lansing! We're honored to have helped you find the perfect vehicle, and we're always here for any of your future automotive needs.

Mr Reed was very patient and professional.

Mr Reed was very patient and professional. Easy to talk to. Very nice car. Exactly as described. Honest and transparent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Motorcars of Lansing for your vehicle needs! We're thrilled to have been part of your journey and look forward to serving you again. Enjoy your new ride!

I saw an auto I wanted online, I applied, was approved,

I saw an auto I wanted online, I applied, was approved, signed everything online and they shipped the car to me. Thanks guys!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Motorcars of Lansing! We're honored to have helped you find the perfect vehicle, and we're always here for any of your future automotive needs.

BUYER BEWARE!

BUYER BEWARE!! I recently bought a car from Tommy. The car had just got to the lot and I went to look at the car the next day. Tommy told me I couldn't take it home same day to due to it needing inspection and detailed. There were a couple lights on the dash and Tommy said that they had the parts for it and would get it fixed before it's brought to me. The car came to me not fixed, not detailed. Tommy made 3 to 4 appointments for me to bring my car back in to get fixed, he canceled all of them. The owner, John got involved. There was a three-way call that went on between him, Tommy and myself. John spoke down to his sales guy and degraded him. He yelled at him for doing me wrong. He told me that he was going to suspend Tommy for his actions, but that never happened. Tommy spoke bad about the service department and the service manager even lied to the owner. That whole place is messed up!! After reading reviews on this business, it is as if I had written all of those in the past. It sounds like John told other people that he was going to fire Tommy and never did. Come to find out my car never had a safety inspection, never was looked at Tommy just sold the car to me as is. Huge liability eh? John was screaming at me on the phone disrespecting me, talking down to me and pretty much told me that he wish that he sold the car to somebody else because he would've made more money. He turned this whole problem on me and made me out to be the bad guy. He then apologized stating that he's had a lot of fraud lately and he's taking it out on me. Sounds like a him problem. He said the car was detailed for 7 hours but still came to me not clean, sticky stuff on the seat, cookie on the floor and a half tore off sticker on the outside window. I am a business woman, and I would never treat a customer ever this way. After a lot of fighting, they did end up fixing my car with what needed to be done, or so they say. The owner made sure to throw in my face how much money he's losing and how much money he had to spend to fix it. You would think the owner, John would contact me once I received my vehicle for a follow up. He did not!!, I do not recommend this place. Just read the reviews. They are all the same, If I would've known beforehand, I would've never bought from them and I will never go back.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Hello I am very pleased on how Motorcars took care of me

Hello I am very pleased on how Motorcars took care of me ,it was my 1st time buying out of state and like Rick told me he made it very comfortable and easy I will definitely Recommend Anyone that's reading this to buy from them big thanks to Jennifer as well made life easy down here in California

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star rating and kind words! It means a lot to us at Motorcars of Lansing to know that our efforts are making a difference. Your satisfaction is our top priority. Thank you for choosing us, and we hope to see you again soon!

Rick was more than helpful and delivered on his word.

Rick was more than helpful and delivered on his word. Had a car driven through in just so I could look at it. Also was flexible with finance. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star rating and kind words! It means a lot to us at Motorcars of Lansing to know that our efforts are making a difference. Your satisfaction is our top priority. Thank you for choosing us, and we hope to see you again soon!

Amazing staff!

Amazing staff! Marti was great, patient, knowledgeable, understanding and easy to talk too! Seamless transaction especially since I’m located out of state. 10 out 10 would recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic 5-star review! We're so happy to hear that you had a great experience with us at Motorcars of Lansing. Our team works hard to provide the best service possible, and your feedback makes it all worthwhile. If you ever need anything else, feel free to reach out. We look forward to welcoming you back!