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Hendrick Lexus

(4,229 reviews)
2022 state dealer award
View 8 awards
2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(4,229 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus from DealerRater.

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Gordy/Aaron, Ralph, and Jackie were great!

Gordy/Aaron, Ralph, and Jackie were great! Very professional and friendly! Thanks again for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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They were extremely helpful and caring for the process of

They were extremely helpful and caring for the process of getting my car I am extremely satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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You're stuck with me forever!

You're stuck with me forever! LOL! The Lexus experience is unmatched. Thank you for taking such great care of me over the years. I can't imagine being anywhere else than Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We are honored to have served you in the past as well as in the future. Thank you for always trusting Hendrick Lexus Charlotte! We hope you have a great day!

I had an outstanding experience purchasing my new car!

I had an outstanding experience purchasing my new car! From start to finish, the customer service was top-notch. Aaron G. was an exceptional salesperson, knowledgeable, patient, and truly made the process smooth and enjoyable. Donte S. in finance made everything clear and stress-free, and Ralph Y., the technology concierge, was fantastic in walking me through all the features of my new vehicle. The entire team was professional, friendly, and went above and beyond. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Dee2195, your satisfaction is our top priority. We are so glad that you had a wonderful experience with our team mates!

Will Adams and Duke were outstanding.

Will Adams and Duke were outstanding. The. Car is exceptional and the best trip car I've had. Only problem was paying with a check. Lexus said the bank turned it down but my bank said no, it was a problem at Lexus. Completed but a hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hello William Maxwell, we appreciate you taking the time to leave us this feedback. We are glad you love your new car!

I was pleased with the efficiency of the service.

I was pleased with the efficiency of the service. It did not take as long as estimated or cost as much as estimated. The car wash was far superior of any I have had after a service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mary Ann Blair, we're glad to hear you enjoyed your visit. We hope we can be of assistance in the future. Take care!

30,000 mile service.

30,000 mile service. Received a high quality detailed video by a Hendrick?s technician describing the various areas where the car was in need of repair. Repairs were made in a timely manner. Completely satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

George, we really appreciate your feedback and we are glad you enjoyed the video. If you have any further questions, please don't hesitate to reach out!

Everyone was friendly, greeted us with a smile and

Everyone was friendly, greeted us with a smile and willing to help find what we were looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Beth, thank you so much for your positive comments about Hendrick Lexus Charlotte!

Friendly, courteous, helpful, always greeted with smiles,

Friendly, courteous, helpful, always greeted with smiles, willing to help find what you are looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Finkhome2, thanks for your praise and kind comments about our team.

Relaxed and happy because of Brian Dowless?

Relaxed and happy because of Brian Dowless?s kindness and knowledge and the mechanic?s quality of workmanship. When I leave, my car feels like new on the road. I won?t go anywhere else .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lexusfan, we are very happy we could provide you with a positive experience!