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Keffer Jeep Chrysler Dodge RAM

(2,488 reviews)
Visit Keffer Jeep Chrysler Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 1:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (704) 774-4109 (704) 774-4109
Used (888) 660-1936 (888) 660-1936
Service (704) 774-4048 (704) 774-4048

Reviews

(2,488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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THE BEST CAR BUYING EXPERIENCE!

My first time buying a car and RICHMOND CARTER made it the best experience ever! I went to 2 different Jeep dealerships before coming here, and the prices didn't work out. So I decided to give this dealership a try, and got in touch with Richie. He's the sweetest, caring, funniest sales person ever! I'm very picky about the Jeep I wanted, and even though I got on his nerve, he kept trying and trying and never gave up until he found my dream car! The best customer service ever! He even worked out the numbers for me! It was his CARING that was the greatest part, he didn't just want to sell me a car, he taught me things I never knew about like how to build your credit up, & how to get your interest rate at the lowest. He felt like family to me and both my parents. He kept my parents laughing the whole time with his sense of humor! If you're looking for a Jeep, please go find RICHMOND CARTER, you'll be happy I sent you! Thanks again Richie!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always positive

I have known Willy for a few years, have worked with him in different departments of the same dealership. He has always been honest and compassionate with all dealings, something's hard to find these days.. His product knowledge always impresses, and staying positive is always a plus, Look forward to buying my next vehicle there with him at the Keffer group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for this nice review, Toizman! Willy is a great people person and he strives to create a great buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. His sales excellence is always consistent and I’m glad that your experience with him supports that. Congratulations on your new car! We look forward to seeing you again! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

New Dodge Dart

Brandon was very helpful and knowledgeable and made the process very easy. He knew about all the features of the car and showed me other models as well. Definitely will recommend him to anyone who's looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that Brandon could be so helpful and knowledgeable during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

Best Car Experience Yet

Mark Dollard helped me get my dream car! He was knowledgeable, personable, and ready to help me achieve my goal of trading my old car in for a new one! Everyone at the dealership was friendly and knowledgeable. It was definitely the best car buying experience I have ever had. Mark did his absolute best with the help of Frank Cruz to get me in my new car. I would recommend this dealership to anyone! Go see Mark Dollard!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Your fantastic review was quite a refreshing read! Congratulations on your new car. I am sure you are continuing to enjoy it. I am happy that Mark provided you with pressure-free, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Keffer Chrysler Jeep Dodge. If you have any questions, please come back in to visit! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com  

Go to Riche

He is great, detailed and knowledgeable. He gets the best deal, explains everything and love his job. I will highly recommend Riche for your future auto needds.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for your perfect review, A! We're glad to hear that Riche was detailed and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Thank you for the recommendations. Please let us know if there's anything else we can do for you. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

2 Cars in 2 Months

Heard about Keffer Jeep from a friend. Went there looking to trade and the sales expertise of Richie Carter and Mike Lewis helped me and my wife make a good decision in buying a Chrysler Aspen and new Jeep. From start to finish I was pleased with the experience, but the effort put forth by Richie Carter was second to none. Thanks Richie and Keffer Jeep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Kyle, thank you for spreading the good word! Richie and Mike are great assets to our team, so it does not surprise me that they were able to help get you set up with your perfect vehicle. We look forward to seeing you back again in the future! Take care. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

Bought Dodge Journey from Riche

I was very pleased to sit in with Riche and he was able to get straight to Business and let me know exactly where to begin to figure out how to meet my payments that I requested. Riche was doing all he can but, Matt Moss was a disappointment. I was on my way out the door and Andy requested 5 minutes of his time (I was frustrated and ready to move on) and I decided to give him 5 minutes and no more to meet my needs. Riche continued to be professional and Andy assisted and with in his 5 minute time frame....Andy met our mark!!! I am happy with Riche and Andy being persistent because I was ready to walk after Matt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to provide us with your positive feedback. Riche and Andy are a great part of our staff and they will be excited to read your review. At our dealership, we want to provide a friendly and professional atmosphere for all of our customers. Knowing we are doing a great job at this means a lot to us. Congratulations on your new car! We thank you for your business and look forward to seeing you back here at your next visit! Kind regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

Great first time buyer experience

I needed a new car right away. I told the salesperson Pierre what I was looking for in a new car and he delivered. The process was fast and easy. I love my new car. If you looking for a new or used car. Go see Pierre at Keffer Dodge on Independence Blvd, in Charlotte, NC. He was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service with Vito Osipov

I really thought I was treated great Vito is a great help and was really helpful I will make sure I tell al my family and friends to buy their cars from Keffer Jeep GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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review

The service we received from Vito Osipov was great and he knew the product and was concerned for our needs. He was also a pleasure to deal with, straight to the point and very professional, would recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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