Scott Clark Toyota

Andrew Revilla was the consummate professional. He answered all our questions and addressed all of our needs. He did not stop assisting us until we were completely satisfied. He was very courteous and treated us with respect even when we were not understanding all the new technology in the car we test drove! James Rucker did a very good job at closing the deal. He made sure we understood why the Camry was the better choice vs. the other competitors' cars. He was determined to make the sale but did so in a professional manner that did not make us feel uncomfortable. We would feel extremely comfortable dealing with both Andrew and James in the future, as well as recommend them to our friends.

I would like to share our experience with Scott Clarks Toyota which is a lesson in transforming an extremely negative customer interaction into an opportunity to achieve customer loyalty. Jim Cline and Travis Wilson executed on that task! We came into the dealership Sat, 7/13 to purchase a pre-owned vehicle for our daughter who had just been in a total loss accident. We were expecting the top notch experience we always hear advertised and what we found had been just the opposite and extremely offensive due to our dealings with a particular salesman. Our experience with James Rucker left us feeling victimized by unethical sales tactics and inappropriate behavior, the details of which I choose not to elaborate on in favor of talking instead about how Jim Cline and Travis Wilson transformed that experience. I notified Chris Cady (managing partner) and Toyota of our experience with no expectation that they would do anything about it or even respond. Take note that this was the moment of differentiation that set Scott Clarks Toyota apart from most other dealerships. Not only did Chris Cady respond immediately with a commitment to look into the matter, but he put the matter into the hands of General Manager Jim Cline. Jim contacted me the very next morning, listened to the details of our experience and assured me he would address the situation with urgency. At that point, I truly believe he wanted to ‘right’ the situation without fully realizing he was putting into motion an experience for our family that would ensure future business with Scott Clarks. Still with reservations about purchasing a car from Scott Clarks after our initial experience, we agreed to go in and talk about the car we were interested in. Jim greeted us immediately. He apologized for our prior experience and, with great professionalism, addressed our concerns and talked with us about the deal for the car we were interested in. It was clear Jim had addressed the negative experience we’d had with any relevant individuals. Jim then handed us off to Travis Wilson to complete the details of our purchase if we still wished to proceed. We found Travis so sincere, spot on and direct in his approach, that we felt confident enough to move forward with purchasing a car for our daughter. To transform an experience like ours was no easy task and to say Jim Cline and Travis Wilson went the extra mile to ‘right’ the situation is an understatement. Wrapping up our final customer service experience was Cameron Townsend (finance) who very ably walked us through our financing documents in a personable and knowledgeable way. Quite honestly, we are surprised ourselves at how what started out as a bad experience turned out to be an experience in which we would recommend anyone buying a car from JIM CLINE and/or TRAVIS WILSON. Jim and Travis truly understand and embrace the customer service experience and I feel confident we will find our decision to move forward with the purchase validated in the coming years as we have our daughter's vehicle serviced and perhaps, even purchase more cars.

Rob was very good to me. I felt he geniunely cared for me and my well being. I would recommnend him to anyone, he takes great pride in his job and was a treat, to deal with.

I am very pleased with my recent purchase of a new Toyota Avalon Limited and the Sales & Finance staff at Scott Clark. Reggie and Jason especially, they were both great. I have been a Lexus owner for several years, but now I am looking forward to this recent switch to the Avalon. So far I am very pleased with all of the standard options that you have to pay extra for at Lexus.

Came into Scott Clark Toyota to test drive Highlander and RAV. TimBo greeted us warmly and took care of all questions - he answered our questions thoroughly and honestly. Would not hesitate to work with him in the future

This was a great experience. Kameron listened to what I was looking for in a car (and it was not easy) and accepted the challenge. He made the experience very easy and smooth. I would recommened Kameron to any one looking for a car. Peter was excellent. He explained all of the details, papers your were signing very easy to understand and answered all of the questions I may have had. He didn't make you feel like this was a "business transaction", he made you feel like you have known him for yers. Everyone that I encountered was friendly and very professional. Kameron and Peter will be my #1 choice for any vehicles I choose to buy in the future.

I was so disappointed when I went to the dealership yesterday morning. I was interested in looking at the Scion xb. I arrived and parked in front of the sales floor and went in. Very nice and very clean. I could not see the vehicle I was interested in, so I walked the full length of the dealership 2 different times and not once did anyone even acknowledge that I was even there. I walked down to the opposite end from the service and even went outside and into that parking lot out back. I came back and walked around the front lot and again.... did not see what I was looking for and no one was around to help. I came back into the building and then decided to leave. I got in my car started to pull out onto 74 and pulled a u-turn and came back in and parked again. From there I walked out to the used lot and found 2 Scion xb's and looked inside of them as best I could. Still no one ever said a word to me and there was some activity in this particular lot. I then walked back to my car, got in and drove off. When I was in business, this is something that did not happen, but if it had ..... I would have wanted to know about it..... so now you know. Thank you Mark Barnett

I was blown away at how everyone who I dealt with did everything they could to help me get what I wanted or needed. Even the ones who I didn't deals with were very friendly and made me feel right at home. I didn't just feel like a customer but part of their family. I would highly recommend them to anyone looking for a car. They made car buying enjoyable and would come back there when or if I ever need a car again.

We had such an enjoyable experience buying a car from Robert Van Alstyne that my husband and I want to invite him over for dinner to celebrate. I’m not kidding. It was that pleasant. I had emailed five dealerships asking for a price on a Toyota Highlander Limited on a Friday night. Rob responded immediately and sent me a price within a couple of hours. By 11 a.m. Saturday, the four others had responded, but no one else gave me a price. My husband and I went to Scott Clark Toyota and asked for Rob. The car I had inquired about was sold the day before, so he showed us others. He carefully pointed out all the features and the shortcomings such as, “If you have seven people in this car, there’s not much room for luggage.” How refreshing not to be over-sold! Rob’s previous career owning and operating a high-end custom landscaping company (typical projects in the $25K-$200K range) prepared him well for his current role. The level of service Rob provides is what you’d expect with a luxury vehicle, but it’s at a Toyota price! Rob has stayed in contact with us in the three weeks since we purchased. You can tell he really wants his customers to be happy with their vehicle of choice. Since buying my new Highlander, I’ve been reflecting on my first job answering the phones on Saturdays at a local car dealership while I was in high school. The schedule the sales force works is brutal – late into the night, every weekend and every holiday. Potential customers make appointments, and then do not show up. People naturally come to the car buying process with a defensive stance. And, the sales people put their lives in jeopardy every day jumping into cars with strangers test driving. It takes a hard worker who is not faint of heart to sell cars and be successful. That’s Rob. When you have an amazing car-buying experience, you have to document it. Rob is a gem, and everyone we encountered with Scott Clark Toyota was excellent. When you are in the market for a new Toyota, Scion or a previously-loved car (like the one I traded in), we highly recommend Rob and Scott Clark Toyota. Plus, the complimentary manicures when you have your car serviced at Scott Clark Toyota are sweet!

Rob responded to my email very professionally and told me to come in and pick out my new car. Two days later I was driving home in a new Camry. Great Experience!