Scott Clark Toyota

We were actually "tire kicking" and 'maybe' in the market for a used toyota tundra to replace our '05 tundra. All we knew for sure was that we would only trade for another tundra - if we found a great deal-, because we had such good luck with our '05. While looking around the lot, Will Young joined us and offered to work with us. When we explained that we weren't REALLY shopping, just looking, he said -- "OK" and that he'd be glad to assist by answering any questions we had. So, our journey began--we looked at several used trucks and Will answered ALL our questions, opening the trucks for us to get in and look around and drive if we wanted. When we got down to our financing requirements, Will explained that with the condition of our truck, he could most likely put us in a 'new' one. So, we moved to the new inventory. After a while, we narrowed the selection to one that we were strongly interested in. Will took us to drive, and the deal was done. Will was very agreeable to work with--he was friendly, not overly aggressive as many car salesmen, gave us 'private discussion' time during the process so we could make a decision, and took as long as we needed during the process. Justice Mann, Financial Manager, also made the finance process seamless and swift as possible. Thank you Justice! Duane and Diane Baker

I contacted Scott Clarks Toyota over the internet to find out some more information on a Toyota Highlander. I filled out a form to see if the car I was inquiring about was on sale. A correspondent got back to me saying that James Rucker was handling that car. I was not looking to have a conversation with James, I just wanted to know if the car I was inquiring about was on special. A day went by and he kept trying to get me by phone. I let James know that I just wanted information about the car in question and that I did not care to talk to anyone right now. A day went by and I still did not hear anything. Since I was not getting an answer from James I went to the dealership on 8/14/2013. I was met at the front desk by J.B. Tillery. He was nice and showed me the car that I had inquired about. I had told him about my situation and that since I did not hear back from James that I would come see the car for myself. I let J.B. know that I did not wish to talk over the phone and I just wanted to see if that car was on sale. He looked it up and of course it was not. So he took me to the lot that had the Highlander that I was looking for and we took it for a test drive. I liked the car and I had a little time before I had to go to work so I let him run my credit. My credit was good and they were going to work with me on a trade in so I said run some numbers and let me see what you come up with. The monthly numbers were too high for what I wanted to pay per month. So I told J.B. that I could not make a deal and that I would need to talk with my wife some more. As I was leaving I met with Dawud Muhammad and he asked what price per month would be more acceptable and I told him. He had let me know that the number that I was looking for per month could be obtained and maybe even better. I spoke with my wife and we decided that this was a good deal if Dawud could get the price per month as he stated. I let J.B. know this and that I would go ahead with the deal if he could get the price I needed per month. The next morning James Rucker called me and said that J.B. was busy so he would pull the car in the back to hold it for me. J.B. called me a little later letting me know that the deal was on and I told him that I needed to know what the price per month was going to be. Time went on and no word from J.B. I started to get nervous. J.B. did call, but still no information on the price per month. It was like he forgot. Now it was starting to get closer to 3:30 and I had a 5:15 appt. with J.B. to purchase the car. Still no answer on price per month. Finally, I told J.B. that I need to get a price per month on that car or the deal is off. He called me back 15 min. later stating that the amount was $8 more than what we agreed upon the night before.J.B. mentioned that it was just $8, but that is not what we agreed upon. I called my wife and we decided not to buy. I called J.B. back to let him know that we were not going to buy and he said that he was not looking that the right price. After that, Duwad called me back and let me know that the car would be priced per month on what we had agreed upon the night before. I came to the dealership on Thurs. to purchase the Highlander. I started to sign the documents and then I raised the question about the "certification" of this car. I asked J.B. about how this car was certified. He told me it wasn't. I let him know that this car says that it is certified all over the sellers' notes, the Pure Care online papers and on the CarFax separating this car from other. He told me that this car was too old to be "certified." Both J.B. and the sales' managers would not budge from this position. I told J.B. I was not wrong and that I thought that this was misleading and deceptive representation. The next day I emailed Jim Cline about my situation. I told him that if you are selling a used car as . Update: Now I know the reason I got such a good deal. The rack & pinion was leaking and broken interm. shaft.

I went to this dealer to buy a specific car, however I was steered into another car that was cheaper and told was comparable. It was not. I was sold an extended warranty and then lied to about the terms and how it would be financed. Long story short, they took the money I would have paid for a quality car and coerced me into buying one that is not for essentially the same price. A little more all said and done actually. I had no idea that the extra cost would be financed because I was shown one amount and then another actually ended up going to the bank. After complaining, this dealer's idea to "make things right" for me was to try to convince me to go upside down on my loan and buy a more expensive car from them. This was after they admitted to poor business practice and apologized profusely (I went through three reps, all of which claiming they would have never let what happened happen on their watch). When I wouldn't go along with their plan I was told how foolish I was for buying the car I bought in the first place, the one THEY sold to me a couple weeks earlier. This was after several people came out and made it sound like they would refund the money on my warranties but if I wanted they would swap the car out for the same bloated price of my current non-quality car + extended warranties. This was to keep me busy by showing me "special" cars so everyone else could quietly sneak out and go home. That way when I didn't bite they could say "Well hey, were closed now so there's nothing else we can do". The reason it took so long for me to realize the amount they financed for me was because I didn't get my paperwork for three weeks, then their bank(PNC) told me they didn't service the loan themselves and instead outsourced it. I was given a website that was invalid to get my info, then eventually found something by searching for individual parts of the bogus web address on Google. Imagine my surprise when I finally got to see the total amount financed. All I got prior to this was payment coupons in the mail with my monthly fee amount but no total cost. This dealer was dishonest, and then when I called them out on it they wasted my time and tried to double dip on the shady business practices. I will never do business with them again, and its a shame that this dealer has gone as far downhill as they have because I have bought cars from them in the past and had no issues. I would avoid, but if you must shop there be very careful and don't trust anyone no matter what they tell you.

I previously had a bad experience at this dealer, however after posting some negative reviews was contacted by Chris Cady. He worked to make the situation right by going above and beyond the normal level of customer service and for that I am very grateful. From there I worked with Travis Wilson who helped me find a quality vehicle and answered any questions I had. He took the time to work with me despite already being booked up for the evening. From there I worked with Mike Mahlum in finance who explained everything in great detail, which helped me out a great deal. To sum everything up, I did originally have a bad experience, but I have never had a company work as hard as Scott Clark Toyota did to make it right.

I went to this dealership recently for an oil change. They immediately wanted to buy my 2004 Solara. However, the guy told me that they would look at my car and would get back with me. So after the oil change I was not able to find the guy that gave me his card and the pitch to buy my car. After a long wait I left. Since I am looking to buy a new car I actually went back to the dealership for a price quote. They offered me a price that was not even remotely fair for my car. I looked at the paperwork and just started to leave. The man asked me if the price was too low and I just kept walking. 2004 Solaras with same miles and condition are selling for 3 to 4 times the price they quoted me. I would not even consider going back there. If yall think you are going to make 5 to 6 thousand profit off of my 10 year old car you are dreaming.

I've purchased a 2008 Camry and I've only had the car for 19 days. I had taken it to get serviced about 5 times and the problem is finally corrected. The service department assured me it was taken car of and I should not have anymore problems. I traveled to Scott Clark to see what I could do about switching out the vehicle. Remember I only had it for 19 days, and RG Gunderson proceeded to belittle myself and my family. Almost as if we should be lucky and thankful that we were able to get a car from Scott Clark. He tried to break our spirits and create an unpleasant situation, however I've contacted the proper individuals and hopefully this situation will get resolved quickly. He has officially ruined this experience for myself and family.

Will Young stopped by while I was waiting for my new car to be cleaned to thank me for my business and make sure that all of my questions were answered. He was very polite and made me feel as though I was truely valued and not just a sale. Jay Reeves checked back in with me while I was waiting to let me know the status of the car detailing which was very thoughtful! Reggie was great to work with. He worked with my dad via phone to help me close the deal!

I had a great experience last week in the purchase of a 2002 Avalon. Mike Delanty was my salesman and he went the extra mile. He helped work out payments I could afford and get the car that I wanted.I would highly recommend Mike and Scott Clark Toyota.

Excellent dealership, great selection on lot, knowledgeable staff, great deal..they sell you a car the way you buy. Would recommend you try this dealer before you make your purchase of your next Toyota.

My husband and I had shopped around at several dealerships and hadn't found what we were looking for. Thankfully, my husband found online where they had just received a used car like we wanted. So, he talked with the online customer service people and set up an appointment to meet with Mark Sidi. All went well with the purchasing process, and we love our new car! Here comes the disappointment. When we bought the car, we were given a temporary tag that was good until August 20th. Well, as of the 15th, we still had not received our tag in the mail. My husband called Mark, and he said he would look into it and call him back. After many more phone calls over the next few days, he finally called back Tuesday (the day our tag ran out) and said that it had been applied for and should be there Wednesday or Thursday (August 21 or 22). He told my husband as long as we had proof of purchase and the insurance information, that it would be fine if we were pulled over. After still not receiving our tags, I finally called the North Carolina DMV this past Monday (the 26th). I explained to them our situation, and the lady agreed that I had a very valid concern. After giving her the information, she told us that either Mark lied to us, or he was given false information to hand over to us. She said that Scott Clark didn't apply for the registration and tag until August 22, and so our tag wasn't mailed until then. On top of that, she said we could be ticketed for driving with an expired tag (although Scott Clark made it seem like it was no big deal), that they could also ticket us for driving an unregistered vehicle (because at the time we had no proof of registration, once the temporary tag runs out), and that if the right officer caught it, they can even impound the car (the worse scenario). So, here it is 8 days after our tag ran out, and we still have no tag. Thankfully, the DMV was able to give us our tag information and we have it until our tag arrives. My fear is now that it was mailed to the dealership, and due to their very dishonest ways, we will never see it. I'm very puzzled why we were lied to, mislead, and not just told the truth. We will not be returning here, or referring anyone else to this dealership.