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Service

Ford Extends Warranty on More Focus, Fiesta Transmissions

By Kelsey Mays on August 14, 2019

In the wake of transmission concerns in its Fiesta and Focus sedans and hatchbacks, Ford announced plans to extend warranty coverage on key hardware. Read More
Volkswagen Nixes 6-Year Warranty: What Shoppers Need to Know

By Kelsey Mays on July 30, 2019

Call it a flash in the oil pan. Twenty-seven months after unfurling an impressive six-year warranty across its lineup, Volkswagen confirmed today plans to cut the provision to a less remarkable fou... Read More
Rough Shifts, Low-Speed Lurching Land Our Chrysler Pacifica in Service Bay

By Kelsey Mays on July 15, 2019

Cars.com has owned a 2017 Chrysler Pacifica for more than two years, and one recurring problem — rough shifts from the automatic transmission — finally landed the minivan in for dealer service. Read More
Get It in Writing: Majority of Genesis Dealers Can’t Provide Promised Online Service Records

By Kelsey Mays on July 10, 2019

Hyundai’s budding luxury brand, Genesis, promises electronic records will appear in your online portal after your car goes in for service. Most dealers, however, don’t have the infrastructure in pl... Read More
File Not Found: Our Genesis G70’s Online Service Records Are Missing

By Kelsey Mays on July 3, 2019

Like many vehicles, Cars.com’s long-term 2019 Genesis G70 comes with an owner’s portal where the luxury brand will post maintenance records, issue service reminders and more. Ours hasn’t worked so ... Read More
Toyota Prius’ Fix-a-Flat Kit Saves Weight, But Can’t Spare Us Need for a Tow

By Kelsey Mays on July 1, 2019

Spare tires are diminishing in availability, and their replacement — tire-repair kits with sealant and a compressor — are a poor substitute. Read More
Traveling for the Fourth? Do These 4 Things Before You Hit the Road

By Lauren Leazenby on June 28, 2019

This Fourth of July holiday will see the highest travel volume on record, according to AAA. How do you stay safe? Follow these tips to find out. Read More
10 Biggest News Stories of the Week: 2020 Ford Explorer Finds Way to Top

By Matt Schmitz on June 26, 2019

The Ford Explorer returns for 2020, and our readers were hungry for all the details this week. Check out our list of the most read stories of the past seven days, in which the Explorer dominates. Read More
Cars.com’s 2019 Genesis G70 So Fresh and So Clean After First Service Visit

By Kelsey Mays on June 20, 2019

Cars.com’s long-term 2019 Genesis G70 has already hit 7,500 miles, and we sent it in for its first regularly scheduled service visit. Here’s how it went. Read More
Which 2019 Cars Have Fewest Problems in First 3 Months?

By Kelsey Mays on June 19, 2019

A new study into vehicle quality during the first three months of ownership finds infotainment systems still cause the most headaches, but traditional car problems — like engines that don’t start —... Read More
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