Service

The bad news for vehicle service departments concerned with customer service is that wait times for owners are longer — but the good news is that owners still trust the work they do.

Although “ECU” typically stands for engine control unit, it could also mean electronic control unit. Here’s what those mean.

A catalytic converter is part of your car’s exhaust system that converts harmful engine-exhaust pollutants into something less harmful to the environment.

Our Tesla Model Y had to return to a Tesla service center for paint repair and inspection of a few issues, but we didn’t find a car with severely misaligned body panels or detached second-row seat ...

We sent our 2021 Ford F-150 hybrid for unscheduled service because of a low-voltage warning that locked out features and a chattering retractable gear selector.

Automotive solenoids allow a smaller amount of current from the ignition switch to route a much larger amount of current from the battery to the starter motor.

Our Palisade appeared to be on the up-and-up after the initial fix in November 2020, but a year living with the SUV — and particularly the return of hot weather — unearthed whiffs of the original ...

The active air dam deploys at vehicle speeds above 40 mph, depending on the selectable drive mode. It lowers from behind the fixed front splitter to increase aerodynamic efficiency up to 4%.

Disc brakes are more modern and effective than drum brakes, which date back almost to the beginning of cars themselves.

While it’s tempting to squeeze in as much gas as possible when you fill your tank, filling it past the pump’s first automatic shut-off can damage your car to the tune of hundreds of dollars.