Service

The bad news for vehicle service departments concerned with customer service is that wait times for owners are longer — but the good news is that owners still trust the work they do.
2022 Lexus GX 460

Lexus, Mini Top J.D. Power Customer Service Index Study

The bad news for vehicle service departments concerned with customer service is that wait times for owners are longer — but the good news is that owners still trust the work they do.
Although “ECU” typically stands for engine control unit, it could also mean electronic control unit. Here’s what those mean.
2022 Audi A3

What Is an ECU?

Although “ECU” typically stands for engine control unit, it could also mean electronic control unit. Here’s what those mean.
A catalytic converter is part of your car’s exhaust system that converts harmful engine-exhaust pollutants into something less harmful to the environment.
Catalytic converter

What's a Catalytic Converter and Why Do People Steal Them?

A catalytic converter is part of your car’s exhaust system that converts harmful engine-exhaust pollutants into something less harmful to the environment.
Our Tesla Model Y had to return to a Tesla service center for paint repair and inspection of a few issues, but we didn’t find a car with severely misaligned body panels or detached second-row seat ...
2021 Tesla Model Y

How Was the Build Quality on Our Model Y?

Our Tesla Model Y had to return to a Tesla service center for paint repair and inspection of a few issues, but we didn’t find a car with severely misaligned body panels or detached second-row seat ...
We sent our 2021 Ford F-150 hybrid for unscheduled service because of a low-voltage warning that locked out features and a chattering retractable gear selector.
2021 Ford-F150 Limited hybrid

Our 2021 Ford F-150 Hybrid Encounters Failed 12-Volt ...

We sent our 2021 Ford F-150 hybrid for unscheduled service because of a low-voltage warning that locked out features and a chattering retractable gear selector.
Automotive solenoids allow a smaller amount of current from the ignition switch to route a much larger amount of current from the battery to the starter motor.
2022 Infiniti QX60

What Is a Solenoid?

Automotive solenoids allow a smaller amount of current from the ignition switch to route a much larger amount of current from the battery to the starter motor.
Our Palisade appeared to be on the up-and-up after the initial fix in November 2020, but a year living with the SUV — and particularly the return of hot weather — unearthed whiffs of the original ...
2020 Hyundai Palisade Limited

A Year After Being Fixed, Does Our 2020 Hyundai Palisade ...

Our Palisade appeared to be on the up-and-up after the initial fix in November 2020, but a year living with the SUV — and particularly the return of hot weather — unearthed whiffs of the original ...
The active air dam deploys at vehicle speeds above 40 mph, depending on the selectable drive mode. It lowers from behind the fixed front splitter to increase aerodynamic efficiency up to 4%.
2021 Ford F-150 broken active air dam

Our 2021 Ford F-150’s Active Air Dam Disappeared, as Did ...

The active air dam deploys at vehicle speeds above 40 mph, depending on the selectable drive mode. It lowers from behind the fixed front splitter to increase aerodynamic efficiency up to 4%.
Disc brakes are more modern and effective than drum brakes, which date back almost to the beginning of cars themselves.
2020 Toyota Supra

Disc Brakes Vs. Drum Brakes: What’s the Difference?

Disc brakes are more modern and effective than drum brakes, which date back almost to the beginning of cars themselves.
While it’s tempting to squeeze in as much gas as possible when you fill your tank, filling it past the pump’s first automatic shut-off can damage your car to the tune of hundreds of dollars.
2020 Ford Transit 150

What Happens When You Fill Up With Too Much Gas?

While it’s tempting to squeeze in as much gas as possible when you fill your tank, filling it past the pump’s first automatic shut-off can damage your car to the tune of hundreds of dollars.