2018 Audi Q5 consumer reviews

Bought as a CPO with Audi Care plan. Did all the maintenance required. At 39k miles, water pump, engine mounts and radiator needed to be replaced after inspection of "low coolant" warning. Would have cost about $7k if not under warranty. I digged deeper and apparently these things are ticking time bombs and Audi is covering up defect with these engines (rocker arms, water pump, engine failures). I'm going to sell it as soon As warranty is up. My first and last Audi. Can't even get their most mass produced engine right. Don't trust VW/Audi. They have a culture of crooked business practices.

We buy Audi for the brand and we buy at dealership for experience. We buy the 5 year Audi care on top of it for comfort. We have 25k miles for a car that was bought in 2018 December. How can an engine mount fail in 25k, MMI issue, No green sos light, Tires start cracking. This is a garage kept car and only driven in the city. The miles speak for themself. To have so many issues after 4 years with this less miles is troubling. Dealership fixed the MMI issue. But the rest was refused. I personally went and met the service manager and asked them to escalate this with Audi USA and she was kind enough to say that she will do it either that day or next day and loop back to me. They didn't follow up. Audi USA is useless, They don't escalate and this Matt whose title is subject matter expert has this canned response and they don't respond in a day or two. They are useless. I feel terrible about recommending Audi to my friends. I convinced my next door neighbor who was in the market for BMW x3 to buy the Q5. He bought it the next month. treatment. Stand up for the brand. Work with Audi USA to resolve issues. Customer service is much more than smiling, being polite and lip service. You win customers for a life time including their family and friends.

Very smooth comfortable ride. I have a Q5 2018 and so far no problem. Never thought I will get used to driving a SUV since my last car was an A6 which I kept for 13 years.

Just put my car in for its 40k service. was excited that we would not have to pay because we had bought the service care package and this was the 4th of the 5 we bought. My advisor just reached out to me to let me know my car is leaking oil😳. I had a 16 year old Acura that never leaked a drop. This is our 1st Audi. This little problem is going to cost me 2200. I am very disappointed. Car was expensive and too new for this issue. I am not a big review writer but as you can imagine this pretty much ruined my afternoon. I do want to say however the customer service was ever so polite in delivering this bomb.

Traded in my Tahoe for this and have loved every minute driving this car! I have one in a car seat, and still have plenty of room. Such a smooth drive. I test drove so many cars and this by far beat them all. You get so much for the money, plus great safety ratings!

It's great the ride is very quiet and comfortable, smooth and it will get you a speeding ticket. Audi has a great warranty on their vehicles.

This car has so many features and rides awesome. It handles great and is very comfortable. I highly recommend this vehicle to anyone who is considering it.

great car for high-speed roads and off-road, comfortable, beautiful, safe, high quality, obedient, you feel confident driving, good visibility in the mirrors and windows, roomy inside

high, soft, comfortable, everything is at hand, reliable, high quality, ergonomic styling inside and out, behaves perfectly on the highway and off-road, driver as an airplane pilot

This car is outstanding, much better than my previous 2017 Audi Q3 - very smooth ride and excellent braking and handling. A very comfortable ride.