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2020 Honda Pilot consumer reviews

$31,650–$33,650 MSRP range
side view of 2020 Pilot Honda
(159 reviews)
69% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.5
  • Interior 4.5
  • Performance 4.2
  • Value 4.0
  • Exterior 4.5
  • Reliability 4.0
Explore the 2020 Honda Pilot
Shop the 2020 Honda Pilot

Most reliable car I have owned.

Love this car. This is the 4th Honda Pilot I have owned and love the space and reliability of the Pilot. Hendrick Honda of Bradenton Florida provided the best working relationship!

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 3.0
  • Exterior 5.0
  • Reliability
  • Purchased a Used car
  • Used for Commuting
  • Does recommend this car
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My wife's favorite care

This Pilot has made my wife very happy. The comfort and amenities it provides are excellent. I would definitely buy this vehicle for the family again.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 4.0
  • Performance 5.0
  • Value 5.0
  • Exterior 4.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Transporting family
  • Does recommend this car
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Snapping noise from windshield

Bought my 2020 Honda Pilot over a month ago. About a week ago noticed random snapping noise from windshield, while driving and even while stopped at a light. Sounds like little sand pebbles hitting it. Not related to any weather extremes. Will call service/dealership tomorrow. Like everything else about my Honda!

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 4.0
  • Exterior 4.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Towing
  • Does recommend this car
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High tech woo

We bought the ex-l , heated seats , power seats Apple CarPlay etc . The tech stuff is wonderful but what we fell in love with is the space , we looked at the Highlander first ( Toyota ) the third row was too small for us and we aren’t going to buy a mini van . Couldn’t be happier

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Transporting family
  • Does recommend this car
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A very reliable car for a growing family

I love how spacious it is inside. Coming from a crv where everything is so basic and cramped, we upgraded to the Pilot due to the addition of our new baby. It was so perfect, handling and driving is so smooth that we feel like we are in an airplane. Seating is so comfortable. Only con to this car is that the exterior looks so much like a crv at first look. We need a newer design that will set it apart from the crv. Also the entertainment console is kind of meh or cheap looking. Mostly plastic. No sophistication to it. Over all being comfortable is what made me love it.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 4.0
  • Performance 5.0
  • Value 5.0
  • Exterior 3.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Transporting family
  • Does recommend this car
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Popping/Crackling sound coming from dash

My 2020 Pilot Elite is only about 500 miles now and apparently many others are experiencing the same issue: Crackling/Popping noise coming from the dash. Started with a few pop and it's grown to a consistent loud static in the cabin. Not about speakers since changing zones do not have any effect. I've been reading that it's got to do with something about the wires being tied down too tightly behind the dash. So many having this issue - c'mon Honda. This is amateur!!!

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 3.0
  • Value 3.0
  • Exterior 4.0
  • Reliability 3.0
  • Purchased a New car
  • Used for Having fun
  • Does not recommend this car
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Cracking noise is unbearable!!! Also terrible GPS

Wish I would have never bought it! And Honda knows they have this problem with cracking noises. Could be a critical problem and they don’t fix.

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 3.0
  • Performance 1.0
  • Value 1.0
  • Exterior 4.0
  • Reliability 2.0
  • Purchased a New car
  • Used for Commuting
  • Does not recommend this car
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2020 Honda Pilot is Awesome!!!♥️♥️♥️

Our Honda pilot is a very nice SUV. Extremely comfortable, drives beautifully, and has a lot of wonderful safety technology updates. We love it and it's a Honda so we know it's going to last! No complaints and only AWESOMENESS!!!

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 4.0
  • Performance 5.0
  • Value 5.0
  • Exterior 4.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Commuting
  • Does recommend this car
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reliable

I love the car performance, space and look and several features. very smooth and reliable car. I had the older 2017 model and I just got the new 2020 model.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Transporting family
  • Does recommend this car
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Great Car - second one I have owned

This is the second Pilot I have owned and I am thoroughly pleased. We bought the Touring Pilot and it meets all our expectations. Smooth and quiet ride, quality interior, great radio, extra roomy, great paint job, and all the bells and whistles a car owner wants on a new car.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Having fun
  • Does recommend this car
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