2018 Mercedes-Benz E-Class consumer reviews

I purchased a beautiful new E300 sedan (with extra features) in 2018. About one year ago a "Safety Restraint System Error" for the front passenger side message appeared. Imagine my surprise when I learned the seat belt system needed to be replaced on this still somewhat new vehicle - and especially since I rarely have passengers in that seat. The cost to replace is in excess of $2700. Not covered by manufacture warranty, nor by extended warranty. And just today - I go to let down the driver side window - and the down button breaks off! So the window is down and I can't let it back up! I'm so disappointed with this vehicle. The car also makes a creaking sound when I'm driving. I have about 49K miles.

This car has so many safety features it’s a comfortable ride with a stylish look and gets lots of looks. I’m thrilled with it. The ambient lighting is so cool. I would highly recommend this car to anyone who wants to be safe. Cynthia H

I have a 2018 Mercedes E300 4 cylinder engine. The engine is now blown with 53,995 miles on it. Told I was 3,995 miles over my warranty so its now $14,000 for a new engine! Car has been serviced as it should and in perfect condition. Absolutely no reason this should happen! Don't buy a Mercedes as they don't care when you have a deflective car! Worst customer service I have ever experienced and it was at Mercedes of Plano!

I have a 2018 E400 Cabriolet. It is a great car. We use this car for the summer and for driving vacations. Mileage is very good,30mpg on the highway. Can not stress the comfort enough great road car, smooth ride, quiet, great handling, and cornering. Very nice styling and beautiful interior great sound system, heads up display, virtual dash is customizable with many options. A real pleasure to own and drive. a pleasure to drive.

Get this Car with the 12.3" Screens in the Dash and you'll never regret it. Plus, get the premium 2 package! You will love it!

Traded in my 2011 Mercedes convertible for a used E400 2018 sedan. With 45,000 miles. It is loaded with every safety option available and a host of other options including the $5400 upgraded stereo with a subwoofer in the trunk, massage seats, heated front and rear seats with front heated arm rests, heated steering and front cooled seats and more and run flat tires. I’ve driven the car for two months and my only complaint is the speed control remembers your last speed even if you turn off the speed control, ( only forgets when you shut the car off). If you accidentally hit the speed control shaft in a parking lot the car launch’s ahead scaring you half to death before you slam on the brakes. Beside this anonymity, I love this car. It’s fast and can adjust exactly how it drives. Economy, comfort and sport, it’s like owning three different cars. In sport, the steering wheel tightens up and it sits in a lower gear for rapid gas pedal response and flys around corners with planted ease. With the 4 MATIC it drives in the rain as if there is no rain. It also came with the self adjusting shocks so it eats up large dips in the road. The radio is amazing but I would not put it in a new one. The adaptive suspension is with every penny. I love the cooled seats and now I’m spoiled. Overall for the price I paid as a used certified MBenz, with safety features, an older driver , or any driver, needs it’s a bargain. I smile every mile. Also auto drive is great but takes some getting used to. At first I lightly held the wheel now I hold the wheel tighter. It helps you feel like your driving and it’s helping. I

Caveat Emptor (BUYER BEWARE!!!)  I just confirmed with a Mercedes rep at MBrace that if you own a 2018 Mercedes E300, you will not be allowed to renew your Active Traffic subscription. They apparently switched vendors and have no timeline on a substitute (if any).  This is a very poor way to treat customers of this luxury brand. I have also read in a couple forums that this applies to 2017-2018 E and S classes.  I can only confirm that it applies to the 2018 E class as I have spoken directly to MB about my car.

If the vehicle is all that the sales person and my research indicated that it is, then the vehicle should last me a decade if I adhere to regular service intervals and repairs or replacements. I plan to drive it until the wheels fall of so I hope it stays humming and running for at least the next 10 years.

My 2nd Mercedes. Everything one could hope for in a vehicle, class, comfort and luxury. Staff was helpful and enjoyable to work with from beginning to end.

Simply amazing. Regardless of being 3 years old, it runs smoothly and has a beautiful interior and exterior. I also have the AMG package on it which ups the value. Plus driver assist. It is wonderful. I never imagined owning one but the dealership made it happen. I’m blessed.